Mike Samir Email & Phone Number

Tustin, Ca, Us

Jacksonville, Fl, Us

Orchestrate End To End Fintech Project executionEstablish Project Scope of workManage client project starting planning phase to closureBuild Infrastructure and cloud solution to financial institutionManaged Budgets of 1 million projects

Austin, Texas, Us

- One of the Top performers ( in Terms of delivered projects and monthly revenue )- Managing projects for Top Customers- Turned up and completed small to medium projects ( 10-20 project/month)- Voice and Data service delivery - Managed Services (SDWAN), VoIP and Internet professional -Following the agile project management method- Setting weekly calls with all project stakeholders ( Customer, Solution Architect, Account manager, and Technical Teams )- Met 100% of the Forecasted projects

Minneapolis, Minnesota, Us

. Completed 80 installation projects in different locations and companies. Got 100% productivity feedback from Dispatch companies and End users• Delievered more than 38 network projects/workorders from different providers• Installed 4 POS networks with whole 25 machines• Planned 2 offices move including desks map, PCs and network cabling• Cisco routers and switches installation projects• Installed more than 4 network cabinets in leasing offices

• Organize day camps for Companies, youth, and kids• Manage the company whole process and development plans• Set Year’s budget and events budget• Represent soft skills courses to companies and individuals • Published my own book

London, Gb

• Delivered 4 major projects related to the customer care department• Provided leadership to cross-functional teams responsible for delivering defined project requirements.• Customer care change management role for more than 4 years • Built new support model from scratch including customer agreement and service level agreement (SLA)• Realized cost savings of $ 100,000 by implementing, enforcing and improving the service termination process• Reduced 20% ( per year) of the customer care turn over by reassigning roles and improving the support model• CRM software enhancement project, adding and enhancing efficient system flow and easier graphical user interface.• Set weekly, biweekly meeting with projects stakeholders with clear projects updates and deliverable status.• Initiated and completed seibel and remedy trouble ticket systems integration project • Led team of 28 technical support agents supporting WAN solutions services for enterprise customers • Set team KPIs and monitor team performance monthly/weekly

London, Gb

• Defined roadmap and product requirements for data network connections for Vodafone enterprise customers • Delivered 3 major projects ( monitoring software, microwave connections, Pre-wimax connections)• Presenting product overviews and roadmaps to customers and aiding in product configurations • Saved $120,000 of the project budget by submitting change requests during the monitoring tool project execution• Conduct procurement and vendor selection• Increased the sales total revenue with 5% after launching the new Pre-wimax and microwave solutions• Decreased 15% of the customer acceptance process time after full system automation project• Quickly gained high level of expertise with unfamiliar technology.• Drive program/project milestone reviews and meeting.

London, Gb

• Played the 2nd Level of escalation role in the customer escalation matrix for violated trouble tickets• Increased the team results with 10% by redistributing the tasks and revising the job description• Data clean up project saving 15% of unused configurations and data lines• Saving 50% of support documents by building intranet back office tool with unified support model• Communicate with customers via calls, emails or chat

Eg

 Troubleshot VPN problems and SDSL Internet Lines. Configured DSLAMS (Cisco, Paradayne and Telinduis). Configured Modems and Routers.o Cisco ( SOHO ( COs and CPEs ) )o Telinduis Dslams, Routers and Converters.o Paradayne Modems (ATM to Frame Relay) and Dslams.o D-Link G and T ADSL Modems  Troubleshot the MPLS Customers Network ( Rayatelecom) Troubleshooting International Links with BT (British Telecom) and Malaysia Telecom.  Troubleshooting Mail Servers Problems. SMTP and POP3 Management tasks Prepared Customer Support Team Shift schedule  Distributed tasks and assignments to Customer Support members.  Received 2nd escalation (Technical problems or Management problems) from the Customer support Team Prepared training schedules for new comers ( Customer Support Team)

Bachelor, Computer Systems Networking And Telecommunications

Trainee, Training

High School, Mathematics