Mike Stapp, Pmp Email & Phone Number

Minneapolis, Mn

I am a current and active volunteer in my 12th year of service. My passions are producing and engineering radio programs of music, public interest, news and local affairs. I am a member of the production team that creates and records promotions and announcements for on-air use. I teach technical courses and train other volunteers in control board operations and programming. I have also worked as control board engineer for the morning, drive-time news and music program. My favorite activities are developing and presenting radio theater productions, voice work and creating sound effects.

Chanhassen, Mn

At Direct Source, I managed projects to refresh or upgrade point-of-sale devices and related IT equipment for top tier retail customers. I collaborated with client teams to set scope, develop deployment schedules, and establish processes that ensured project success. I worked daily with customers and internal team members to monitor progress, resolve issues and keep work on-track and within budget. I had full responsibility for the project budgets, customer billing and P&L.

Greater Minneapolis-St. Paul Area

I was a Project Manager working on the Retail Branch Telephone Refresh project across over 3000 locations. I was Metrics and Continuous Process Improvement Lead for the project office. On a daily basis, I identified, measured and reported to the project team and the client all implementation activities, service delivery levels, post conversion issues and vendor performance. These were the key performance indicators for the project. I also led the continuous process improvement initiative which identified gaps in process, and met regularly with internal teams to review and develop solutions.

Eagan, Mn

I managed infrastructure projects that supported the state health exchange initiative. I worked closely with infrastructure analysts and engineers to define and review application requirements provided by developers, then delivered hardware and network solutions on schedule. I also served as an interface between the infrastructure team and application developers to coordinate software deployment as it progressed through test, integration, quality and production stages. On behalf of the PMO and senior PMs, I developed and delivered status reports, maintained project files, identified risks and managed schedules and activities.

Eden Prairie, Mn

At Bluestem (Fingerhut), I managed the technology and software upgrade of 550l desktop and laptop computers in the Corporate Offices to Windows 7 operating system and Office 2010. I supervised the work activities of the technician team, arranged all scheduling and managed communications with all users and stakeholders. While on assignment, I also managed a major printer refresh project and all technology requirements for a move of a department of 60 Macintosh users.

Minneapolis, Mn

I managed a company-wide technology refresh project that replaced or upgraded all 1200 desktop computers in 110 offices and corporate departments to the Windows 7 operating system and the latest Microsoft Office applications. I established all schedules for deployment activities, created scope of work, and defined equipment requirements for all users at each location. I ordered and tracked all equipment that ensured timely deliveries and accurate billing throughout the project. I managed all communications to stakeholders: schedule and status updates, process documents and user instruction notices. I also worked in tandem with the technical resource vendor to manage work of install technicians for smooth and successful implementation.

Minneapolis, Mn

As part of the project team dedicated to Target Inc., I managed numerous phases of a company-wide printer refresh and deployment initiative. I created and maintained installation schedules across all retail stores and corporate facilities. I focused on coordinating technical teams' activities for smooth implementation with minimal impact to business units. I also managed vendor and customer relationships to review and quickly resolve logistical and technical issues.

Minneapolis, Mn

At Wells, I managed large and medium-sized technology upgrade projects for branch banks and business units. I analyzed technical requirements, developed solutions with business partners, established time frames and created scope. I also developed cost projects and budgets, plus handled purchase orders and final invoicing. I was recognized for my skills at developing relationships and maintaining communications among all stakeholders.

Minneapolis, Mn

I managed a major project across all retail locations that reviewed and tested functionality of all IS equipment to prepare stores for the holiday buying season. By using company technical managers for this effort, the business saved nearly 1 million dollars. I developed scope for the project and coordinated and maintained schedules used by technical resources. I monitored help desk tickets to ensure they were resolved or escalated to higher levels of support quickly and efficiently.

Minneapolis, Mn

I managed the implementation of high capacity circuits for the expansion of AT&T's cell service in northern Minnesota. I supported senior project managers by managing delivery and installation schedules and issues with infrastructure carriers. I also managed civil and LEC construction teams and upgrade projects to ensure that work was completed on time and on budget to keep network expansion on target.

Minneapolis, Mn

In support of senior project managers, I handled day-to-day operations of key IT system and equipment deployment and upgrade projects in all retail locations. I monitored incident tickets and either resolved or escalated technical and logistical issues. I also supervised activities of field technicians and played a pivotal role in change management, escalating for approval and ensuring that changes were completed and documented.

Minneapolis, Mn

I managed all activities for network service and equipment implementations of voice and data projects from small to medium business customers. I designed the services, then coordinated the efforts of a talented technical provisioning and engineering team known for consistent on-time delivery and successful turn up. I took the role of lead project manager for installations where new equipment, supplied by Eschelon, was also installed, to ensure full functionality and on-time service delivery.

Minneapolis, Mn

My role was to manage all phases of implementation and delivery of long distance, toll free and advanced network voice services. I designed and planned services, established schedules, wrote service orders, and coordinated the work of network provisioning teams and equipment vendors to assure successful test and turn up, on time. My customers ranged from key national accounts such as hospitals and manufacturers to medium sized service organizations.

Master Of Science, Telecommunications

Bachelor Of Arts, Magna Cum Laude, History