Customer experience leader, driving revenue and reducing cost through the innovative use of technology. Transforming the customer experience for clients, families and staff in the aged care sector.I am an experienced business professional and I have succeeded in various operations, sales, project management, service delivery, marketing and management roles. I have also owned, developed and sold my own services business.Working with aged care and disability service providers has enabled me to apply my skills and experience to delivering solutions that really matter and genuinely improve people's quality of life. My experience includes operational management, consulting, business development, account management, partnerships, project management and service delivery. I have managed clients across many verticals.My professional approach is focused on the customer - understanding stakeholder needs (external and internal) and how to deliver effective services and solutions. I am passionate about being a customer advocate.I am an active cyclist, Ironman triathlete and leader of a large Triathlon Club. I care about people's well-being and I am interested in disruptive and transformative business models & technology, supporting special causes and climbing on my bike!Specialities: Health Care Services, Aged Care, Disability, Solution Specialist, Software, Operations, SaaS, DaaS, Consulting, Services, Account Management, Business Development, Partnerships, Project Delivery, Analysis, Negotiation, Management, Marketing, Sales Process, Consultative Selling, Solution Sales.