Vice President Of Customer Support
Current
Oct 2024 - Present
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Mike Stephens, Mba Email & Phone Number
Vice President of Customer Support | Expert in Change Management, Strategic Leadership, and Team Development | 20+ Years in LegalTech, SaaS, and Legal Software Solutions
at
SurePoint Technologies
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President of Customer Support | Expert in Change Management, Strategic Leadership, and Team Development | 20+ Years in LegalTech, SaaS, and Legal Software Solutions
Location
Apex, North Carolina, United States
Who is Mike Stephens, Mba? Overview
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Mike Stephens, Mba is listed as Vice President of Customer Support | Expert in Change Management, Strategic Leadership, and Team Development | 20+ Years in LegalTech, SaaS, and Legal Software Solutions at SurePoint Technologies, based in Apex, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Mike Stephens, Mba.
Mike Stephens, Mba previously worked as Vice President of Customer Support at Surepoint Technologies and Vice President Of Customer Support at Pclaw | Time Matters. Mike Stephens, Mba holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Meredith College.
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Email format at SurePoint Technologies
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SurePoint Technologies
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Profile bio
About Mike Stephens, Mba
As the Vice President of Customer Support, I bring over 20 years of experience in project and operations management within the legal software industry, spanning multiple sites globally. This global exposure has honed my ability to deliver outstanding customer service performance through an integrated operational, quality, and resource management approach.My strategic and executive leadership skills drive transformative change and organizational growth. I specialize in change management, guiding teams through transitions, and enhancing customer experiences with innovative solutions. Building successful teams is central to my leadership philosophy, emphasizing individual contributions to achieve collective goals.With a background in sports, I understand the value of teamwork and instill this belief in my team, ensuring everyone recognizes their critical role in our success. I am committed to providing exceptional customer service support, maximizing organizational performance, and achieving strategic objectives.Specialties:✔ Change Management✔ Strategic Leadership✔ Executive Leadership✔ Customer Service Operations✔ Staff Leadership✔ Team Development✔ Problem Resolution
Current workplace
Mike Stephens, Mba's current company
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5 roles
Mike Stephens, Mba work experience
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Vice President Of Customer Support
Current
Jun 2019 - Present
Manager Of Customer Support
✔ Implement key operations of LexisNexis Customer Support, directing skill/career development for 22 staff in the US and Canada✔ Manage customer satisfaction in product development and meet quality and operational Customer Support objectives✔ Collaborate with sales, marketing, and product development teams to analyze and negotiate processes and resources✔ Command day-to-day team operations, performing quarterly and annual performance appraisals✔ Maximize individual, team, split, and department performance and partner with business leaders to achieve strategic objectives
Oct 2011 - Jun 2019
Sr Customer Systems Engineer
✔ Resolved complex technical problems through telephonic, electronic, and onsite support✔ Secured customer satisfaction, representing and supporting customer interests in the product development process✔ Brought consultative knowledge and support for software, hardware, and communication products used in customer environments✔ Performed trend analysis on recurring problems and identified opportunities for product and process improvement✔ Provided feedback on new product features and documented technical solutions to Customer Support and Field Service Engineering departments✔ Led teams in development, implementation, and technical training for various Customer Support products
Feb 2008 - Oct 2011
Sr. Technical Consultant/Support Representative
✔ Performed troubleshooting and resolved issues escalated by first level, incorporating department and company strategy in resolution and problem assessment✔ Managed several teams, facilitating meetings, creating agendas, and meeting negotiated objectives and deadlines✔ Developed and maintained key relationships with functional depart-ments to influence decisions impacting customers and the company✔ Provided technical support for LexisNexis proprietary software and web-based platforms, identifying and making recommendations on process improvements✔ Facilitated new hire orientation, training team members and Customer Support staff and assisting with mock calls
Jun 2001 - Feb 2008
4 education records
Mike Stephens, Mba education
Master Of Business Administration (M.B.A.), Business Administration And Management, General
Meredith College
Bachelor'S Degree, Business Administration
North Carolina Wesleyan University
Associate'S Degree, Information Technology Networking
University Of Phoenix
Network Engineering Program
Miami-Jacobs Career College
FAQ
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Quick answers generated from the profile data available on this page.
What company does Mike Stephens, Mba work for?
Mike Stephens, Mba works for SurePoint Technologies.
What is Mike Stephens, Mba's role at SurePoint Technologies?
Mike Stephens, Mba is listed as Vice President of Customer Support | Expert in Change Management, Strategic Leadership, and Team Development | 20+ Years in LegalTech, SaaS, and Legal Software Solutions at SurePoint Technologies.
Where is Mike Stephens, Mba based?
Mike Stephens, Mba is based in Apex, North Carolina, United States while working with SurePoint Technologies.
What companies has Mike Stephens, Mba worked for?
Mike Stephens, Mba has worked for Surepoint Technologies, Pclaw | Time Matters, and Lexisnexis.
How can I contact Mike Stephens, Mba?
You can use AeroLeads to view verified contact signals for Mike Stephens, Mba at SurePoint Technologies, including work email, phone, and LinkedIn data when available.
What schools did Mike Stephens, Mba attend?
Mike Stephens, Mba holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Meredith College.
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