Mike Stevens Email & Phone Number

Brisbane, Queensland, Australia

Melbourne

IBM Program Director - AusNet ServicesAccountable for IBM team of 320+, delivering project and operational services across Cognitive, Cyber Security, Data and Analytics, Geospatial, and Salesforce technologies, to key performance metrics and operational SLAs. Responsible for the delivery of IBM services to contracted profitability and revenue commitments.- Implemented new governance and delivery lifecycle processes - adopted by all partners delivering client projects. - Led transition of Managed Application Services from incumbent service providers to incoming support teams for in-scope technical domains, under an accelerated 3-month timeline.- Instituted new architectural and delivery governance model to drive higher velocity of projects through concept and business case, fostering a “fail fast” mindset and reduced time to delivery from 6-12 months to 3 months or less.- Led delivery capability uplift by implementation of delivery and quality assurance activities through project lifecycle.- Successful delivery leadership across $25M p.a. of contracted services through fixed price / outcome -based engagements, achieving target revenue and profitability targets. Strong delivery success contributed to year-on-year sales growth of over 50% during the first 2 years of the engagement and a consistent Net Promoter Score of over 9.- Managed Services leadership of 320+ across Project and Managed services. Global delivery comprised 50% of technical services provided.- Delivery startup and mobilisation for technical SAP upgrade to S/4HANA. IBM provided governance, technical assurance, and integration of delivery partners executing business and technical workstreams.

Perth, Western Australia, Australia

Accountable for review and assessment of delivery risk for GBS services engaged in large, complex client programs and projects. Review and amendment of agreements to reflect clear division of responsibilities and scope across all parties. Identification of key risks and mitigating actions to support the achievement of the client outcomes. Provision of risk assurance approval with any residual conditions to be met before contracting.

Perth, Australia

IBM Program Manager - Western PowerAccountable for the delivery of $90M project value over 3 years, across 3 programs, supporting key strategic business initiatives.- Execution of projects supporting the implementation of key Corporate Strategic Initiatives (CSI) in the Customer domain, including a major ERP upgrade and introduction of Dynamics 365 to support an improved customer experience.- Led 2-year ICT Program to support the roll out of Advanced Metering capability to the business. The program delivered enabling technologies and applications to facilitate remote meter reads, improved fault diagnostics and lower field costs.- Leadership of the delivery of a custom IT/OT application (Generator Interim Access) used to facilitate the curtailment of renewable generation, allowing generators to participate in the unconstrained market. - Led market scan, selection and engagement of a partner to provide analytical services for Neutral Fault Detection across data collected from AMI meters in the field. The pilot implemented with the chosen partner successfully highlighted potential electrical shock threats, enabling proactive remediation without incident.- Led the introduction of Dynamics 365 to support customer outage management. The initiative was successful in reducing call volumes by 20% as more customers utilized information made available in real time.- Program leadership of the delivery of a major Ellipse (ERP) upgrade to reduce technical debt and enable the use of more advanced features to drive business efficiencies. An extremely complex initiative requiring an upgrade path through multiple releases, removal of a large number (+1000) of customisations, and the preservation of existing integrations. The project required significant business stakeholder management and engagement to ensure continuity of service and was delivered to budget and schedule.

Perth, Western Australia, Australia

IBM Program Manager - ChevronAccountable for the delivery of 2 programs of work pivotal to the Gorgon and Wheatstone IM&T portfolios implementing an integration framework and key business applications to support LNG operations.

Auckland, New Zealand

IBM Program Manager - Vodafone New ZealandManagement of a large portfolio of integrated COTS and custom development projects supporting Vodafone Customer Relationship Management and Customer Billing business processes.

Auckland, New Zealand

IBM Project Manager - Vodafone New ZealandDelivery of WebLogic Portal based solution providing self-service capability for the provisioning of Vodafone products over Internet, Text and IVR consumer channels, and reduction of call centre costs.

Auckland, New Zealand

Project Management and Service Delivery roles for IBM, servicing clients across the Travel, Distribution, and Telecommunication industry sectors.