Primary support for the in house ERP software and client service site, assisting in both troubleshooting and incident resolutions and provided input on website design and development for the in house client service site. Key objectives being to enhance the client experience with user-friendly interfacing and resources.

Staffed medical professions, both in nursing and allied fields. Led candidates through full recruitment lifecycle. Used client management databases, negotiated contracted, met compliance deadlines, lead marketing campaigns, and collaborated with HR.

Team lead for corporate service desk. Handled escalated tickets, primarily MS365 admin tasks including Teams, One Drive, and SharePoint. Collaborated with management to direct and improve helpdesk proficiency. Oversaw makeover of department knowledgebase.

Systems administrator and technical support for the Los Angeles office primarily, while also visiting the Chicago and San Francisco offices. Maintained network stack and carried out multiple companywide projects, including a migration from Skype to Teams, Starleaf setup for telecom purposes, and frequent device rollouts. Utilized MS365 admin suite, SCCM, Active Directory, among others to resolve various technical inquiries.

Created articles and interviewed relevant artists in the electronic music industry.

Provided onsite and remote desktop support for Anaheim office. Oversaw inventory, carried out projects involving SaaS support, infrastructure changes, and conference room upgrades. Utilized MS365 admin suite, Remote Desktop, and MDM tools to carry out assignments.