Mike Tang Email & Phone Number

Calgary, Canada Area

Servicing Clients - provide substantial value for each client through:* Work as primary Business Analyst | Project Specialist to the client, conduct business process reviews identifying business workflows and requirement gaps. * Manage client expectations and address issues, meticulously configure modules of a SaaS solution to maximize benefits for the.

Calgary, Canada Area

Business Application Consulting:* Analyzed project cost data, Bill of Materials data, and procurement requirements. Configured a SaaS application, tested system reports, and produced user guides. My efforts resulted in the launch of a robust system that the client needed to efficiently perform their work.* Worked as a consultant for a commercial insurance.

Calgary, Canada Area

Project Leading, SDLC experience:* Act as project lead in managing, building, and rollout of a customized procurement system to replace a costly and inefficient legacy system.* Worked closely with procurement team to review RFQ bidding, purchase order handling, expediting, receiving, and invoicing processes. Ensure the new system workflows closely matched.

Calgary, Canada Area

Facilitate clear requirements and assist project sponsor in capitalizing efficiencies:* Diligently analyzed insurance premium rating rules and facilitated standardizing endorsements and discounts used in calculating residential property insurance policies across four provinces.* Contributed significantly to building and launching a critical cloud-based.

Calgary, Canada Area

Process Mapping, implementation, and user training:* Mapped business workflows, analyzed procurement and project cost data to set up a new procurement system.* Successfully trained, transitioned, and supported a team of 10 procurement specialists to use the new system to meet the company’s rapidly growing business needs.Facilitate product evaluation and.

Calgary, Canada Area

Use Case writing, issues resolution, and iterative application implementations:* Using the Rational Unified Process methodology, wrote Use Cases, resolved design issues, launched a web-based policy underwriting system.* The application was rolled out in multiple phases for insurance brokers in 3 provinces. I provided application support to the users as.

Vancouver, Canada Area

SAP business analysis, testing, and application support: * Worked as a Functional Analyst in configuring and testing of the billing and call center module of an SAP system.* After system go-live, my role included providing application support where I worked closely with offshore technical teams to investigate bugs, find fixes, and apply changes in an.