Mike Tang Email & Phone Number

Calgary, Canada Area

Servicing Clients - provide substantial value for each client through:* Work as primary Business Analyst | Project Specialist to the client, conduct business process reviews identifying business workflows and requirement gaps. * Manage client expectations and address issues, meticulously configure modules of a SaaS solution to maximize benefits for the client, and provide user training.* Analyze system data, organize and complete data migration into the new system. Product Development:* Assist product development team by producing requirements, contributing to the design, and building of a vendor portal which allows real-time RFQ information download/upload, messaging, and electronic bid submission.* Analyze customer requests and facilitate feedback from expert users on system features to identify high-value system enhancements. Submit requests to product management team resulting in system improvements for existing customers and important new feature development for expansion of "4castplus" the company's flagship product.

Calgary, Canada Area

Business Application Consulting:* Analyzed project cost data, Bill of Materials data, and procurement requirements. Configured a SaaS application, tested system reports, and produced user guides. My efforts resulted in the launch of a robust system that the client needed to efficiently perform their work.* Worked as a consultant for a commercial insurance provider. Provided support and mentoring to in-house business analysts on requirements elicitation, writing test cases, and efficient test execution that resulted in improved timing and quality of work for complex system changes.

Calgary, Canada Area

Project Leading, SDLC experience:* Act as project lead in managing, building, and rollout of a customized procurement system to replace a costly and inefficient legacy system.* Worked closely with procurement team to review RFQ bidding, purchase order handling, expediting, receiving, and invoicing processes. Ensure the new system workflows closely matched the user needs.* Collaborated with software developers to configure and implement EcoSys. Discussed system design, tested user screens and system workflows, and validated data exchange with procurement system.* Built custom reports to meet project needs.Data migration:* Analyzed the data in Replicon, the company’s timesheet system, and its integration with both internal and external accounting systems. Developed and executed a suitable process of extracting and migrating the needed data into the SaaS version of the timesheet system. My efforts resulted with a steady and accurate transfer of thousands of timesheet records into the SaaS application without affecting the internal and external users.* Provided user support for QDMS, a document control system. Mapped the data, created and maintained forms used to allow uploading a large amount of technical data from QDMS into a SharePoint system. * Planned migration procedures and executed moving thousands of document records into a new server to comply with the company-wide system upgrade initiative.

Calgary, Canada Area

Facilitate clear requirements and assist project sponsor in capitalizing efficiencies:* Diligently analyzed insurance premium rating rules and facilitated standardizing endorsements and discounts used in calculating residential property insurance policies across four provinces.* Contributed significantly to building and launching a critical cloud-based rating service resulted with major cost savings for the Actuarial and Underwriting business units as well as streamlined data exchange with third-party insurance policy quoting applications.Test Management:* Lead a team of 4 testers in system and user acceptance testing of the company’s newly built central rating service.* Wrote template test scripts and mentored testers on using automated test tools resulting with shorter test script preparation time, faster testing with improved test quality.

Calgary, Canada Area

Process Mapping, implementation, and user training:* Mapped business workflows, analyzed procurement and project cost data to set up a new procurement system.* Successfully trained, transitioned, and supported a team of 10 procurement specialists to use the new system to meet the company’s rapidly growing business needs.Facilitate product evaluation and implementation of Commercially Off The Self (COTS) system:* Analyzed and documented the company timesheet and customer billing requirements.* Assisted Business Sponsors with product research and selecting the most suitable system.* Tested backend timesheet data exchange interfaces, and provided on-going user support when needed.

Calgary, Canada Area

Use Case writing, issues resolution, and iterative application implementations:* Using the Rational Unified Process methodology, wrote Use Cases, resolved design issues, launched a web-based policy underwriting system.* The application was rolled out in multiple phases for insurance brokers in 3 provinces. I provided application support to the users as each phase was being completed.

Vancouver, Canada Area

SAP business analysis, testing, and application support: * Worked as a Functional Analyst in configuring and testing of the billing and call center module of an SAP system.* After system go-live, my role included providing application support where I worked closely with offshore technical teams to investigate bugs, find fixes, and apply changes in an efficient manner.* Provided exceptional user application support through a difficult user adoption period in the first 3 months after the system went live.