Mike Szukala Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Oversee all Consumer Sales Enablement responsibilities for the VCG Consumer Sales channel comprising Retail and Indirect, including sales tool ownership, VZ Engage, crisis management, safety/security, digital adoption, distribution, and executive support. Provide expertise, vision, and leadership to enable the execution of best in class sales operations practices that improve customer loyalty, area leadership, and shareholder value to maximize profitable growth for the enterprise. - Provide strategy and program leadership to support consumer sales operations, including store, agent, national retail, and digital sales; ensure operational adherence, risk management oversight, and central support for sales initiatives, sales tools and resources, and processes- Provide trends and insights on operational effectiveness to Directors and Consumer VPs, develop distribution strategy, and oversee project execution to optimize area distribution and investmentLead and implement operational processes and support initiatives for a consumer sales channel, including store, agent, and national retail- Oversee development and refinement of operations policies, procedures, and best practices that drive simplification for our employees and customers- Responsible for distribution strategy execution, including managing location portfolio, providing insights on growth/divestiture strategy, project managing builds, refreshes, relocations, and facilitating cross-channel forum- Design and develop listening posts to enable deeper connections with our customers and strengthen relationships; continuous reporting to stakeholders and leadership to drive changes to the business; ensure initiative integration with mobile-first and digital initiatives

Greenwood Village, Co

Responsible for development, implementation, and tracking of strategic plans and tactical programs across the consumer channels, with accountability and support up to the SVP level. Led various organizations supporting resource management, distribution, digital, merchandising, security, and general channel operations. - Recovered $144+M in lost monthly revenue by managing the Covid-19 store reopening plan and return of redeployed employees. Established levers, guidelines, and tools to mitigate impact of additional waves, retaining 95% of operating plan in March 2021- Delivered $63M+ in annual revenue through new door growth, while simultaneously managing 1000+ points of distribution and 30+ agent agreements- Mitigated $32M financial loss by establishing national model to support agent partners impacted by a business decision to restrict sales in LRA leased geographies- Delivered 20M+ impressions through market sponsorship initiatives with GoPro Mountain Games, Winter Dew Tour, USASA Nationals, and Snowboard on the Block- Supported 8.2% revenue growth in 2014 through development of product propensity tool (TAP) to strategically target market growth opportunities - Drove 5pt improvement to consumer digital mix, through launch of SFDC, in-store pickup, and same day delivery

Basking Ridge, Nj

Deployed national sales strategy to offer Xfinity home service products in Verizon’s indirect sales channel as part of the newly launched cable partnership- Created $1M+ in agent monthly revenue by ramping new product sales in 1600+ doors across 21 regions through national training roadshow and leadership alignment initiatives- Delivered consistent monthly sales growth, finishing #1 in connects vs. other MSO partners

Greater Chicago Area

Responsible for the management and implementation of all sales, marketing, merchandising, and advertising/promotional programs for a territory of 28 local and national agent locations. • Received multiple recognitions for leading NPS performance.• Led region in B2B sales performance for 2010 and 2011.• Finished fiscal year 2011 ranked 3rd on IL/WI region KPI scorecard.

Chandler, Az

Managed a team of 11-15 representatives, ensuring optimal productivity and efficiency while delivering quality customer experience.• Recipient of "Supervisor of the Month" award in February 2007 and October 2007. • Received an overall Leading performance rating for fiscal year 2007. • Achieved 164% of target in contract/sales performance for fiscal year 2007. • Selected to lead center's loyalty team, responsible for driving the center's sales/contract performance

Responsible for the operation of the on-site fitness center, including program development, budgeting, and staffing. Managed all corporate outreach projects, including blood drives, donation collections, and fundraising events. • Selected to design and open new facility in Chandler, AZ, including equipment/supply ordering, staffing, marketing, and operations. • Drove record level enrollment in new center, capturing 38% of employee base during grand opening. • Received recognition from United Blood Services for consistently meeting and exceeding blood drive donation targets.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Certificate In Applied Project Management

Bachelor Of Science - Bs, Kinesiology And Exercise Science