Director Of Information Technology
Current• Modernized company from traditional (Outlook/Excel) operations and implemented hybrid Microsoft Office 365/SharePoint/Teams and Zoho One line of business, optimizing entire company • Created an environment that gathers analytics & supports empirical tracking of KPI's, enabling business dashboards and business visibility which didn't previously exist • Deployed high impact Zoho CRM implementation with extensive customizations to suit global sales channel management. • Created CRM Sales structure (tracking, qualification, pipeline reporting) & processes that didn't previously exist. • Implemented private cloud infrastructure for PDM/Solidworks environment, enabling future scale to teams of CAD engineers • Executed deep implementations of Zoho across departments, spanning Zoho modules of CRM/Project/Desk/SalesIQ/Forms/Creator/Sign/Contract/People/Learn/Webinars • Implemented Zoho Desk for service team, integrating service alerts from field equipment • Managed hardware assets • Established Disaster Recovery plan & protocols • Implemented Sales, Support, Marketing & Investor portal