Michael Thiry Email & Phone Number

Namur, Walloon Region, Belgium

Responsible for all aspects of operations at the hotel and provides support to the General Manager. Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.Selects or assist in the selection of hotel staff and completes all new hire paper works.Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Assist GM in key property issues including capital projects, customer service and refurbishment.Performs daily, weekly and monthly property inspections.Ensures property, grounds, physical plant and work areas maintained to standard.Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.Performs sudden audits on rooms and other operating areas.Provide effective leadership to hotel team members.Assist the GM in in all aspects of business planning.Corporate client handling and take part in new client acquisition along with the sales team whenever required.Assisting in residential sales as and when required and development with strong sales prospects.Respond to audits to ensure continual improvement is achieved.All Other duties as assigned by the General Manager or Management.

Région De Namur, Belgique

A full service hospitality Revenue Management Consulting company: - Revenue Management (RM) training and implementation - E-commerce / E-marketing consulting- Sales & Marketing strategy development - Social Media & Community Management- Headhunter- Revenue & Distribution management- Preparing yield structures, statistics, revenue analyse.- competition overview & settings- Helping hotels to achieve their goal & optimalisation of their GOP - Representation international Fairs- Brand Website Productivity Analysis- Customer Relationship Management (CRM) development - Comp-set Analysis & Strategy- Front desk & Reservation Trainings- Yield Auditing- Channel Management and Partnership with On-line Travel Agencies (OTAs)-Hotel Technology Procurement ConsultingMy clients are Best Western Belgium's Hotels, Metropole Hotel, Village Fleuri, Martin's Hôtels...Hospitality Solutions can help any properties to achieve the goals.

Mons, Belgium

Tracks Controlled, analyzes and controls the costs associated with the project,Revenue forecasting, planning budgets, classifying costs by type, verifying supplier invoices and managing change events that impact the budget.Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.Meeting planned sales goals.Tracking sales goals and reporting results.Overseeing the activities and performance of the propertyCoordinating with the Reception & GM on lead generation.Promoting the organization and products.Understand our ideal customers and how they relate to our products.General Manager by interim during September 2020 till April 2022.

Brussels Area, Belgium

Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savings.A strong understanding of P&L statements and the ability to react with impactful strategiesClosely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.Prepare a monthly financial reporting for the owners and stake holders.Draw up plans and budget (revenues, costs, etc.) for the owners.Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.Overseeing and managing all departments and working closely with department heads on a daily basis.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Respond to audits to ensure continual improvement is achieved.Responsible for safeguarding the quality of operations both (internal & external audits).Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Région De Bruxelles, Belgique

I was responsible for both strategic and tactical initiatives related to revenue maximization (Reservation & Conference). I had the opportunity to set strategic direction, determine pricing, create promotions, and explore new distribution opportunities.l had exposure to senior management and work closely with Sales, Marketing, Trade Support and Services and Reservations. Duties and ResponsabilitiesManage and maintain group and transient inventory controlsDevelop, monitor, and adjust sales and pricing strategiesProvide critical analysis of strategies, room's statistics and demand factorsConduct competitive and demand analysisMaintain distribution channel data integrityIndependently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the IDS/GDS/CRO and property PMS in a timely manner to promote rate parity throughout all booking channels.Loads all preferred, consortia and promotional rates in GDS and PMSParticipate and prepare rolling forecast and annual budgetAttend Weekly Sales Meeting to maintain communication of strategies and need periods.In general, perform any other duties might requested by Front Office Manager or Room Division Manager.Manage all aspects of rate & inventory management as outlined in the services contract. Lead a team of Revenue assistants, providing direction on revenue management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.Creates and manages the training program of new hires to the revenue management team. Prepare training materials, training schedules, and systems training for the team members.

Région De Bruxelles, Belgique

I was responsible for maximizing overall revenue through the development and implementation of effective inventory and pricing strategies including but not confined to demand and competitor analysis in order to gain market share in 55 properties in Belgium.Duties and Responsibilities:·Drive Market Share and Revenue Performance·Develop overall pricing strategy to include all market segments, distribution channels and Conference and Events·Effectively manage and be in control of all inventory·Ensure all distribution channels are optimised and managed accordingly·Set Sales and Pricing Strategies for all hotels·Produce accurate forecast on weekly and monthly basis·Coach & develop the Reservations team (when applicable & required)

Région De Bruxelles, Belgique

I was responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, I should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. I shall see to the implementation of optimal and attractive products and services required to addressthe hotel’s target groups, based on pre-agreed marketing plans and budgets. I shall ensure the correct production and distribution of information and promotion materials as agreed to.•Draw up plans and budget concepts (revenues, costs, etc.);•Safeguard the realization, tracing and adjustment of deviations;•Developing improvement actions, carry out costs savings;•Guard/ controlling of cost price•Delivering of data and proposals for the budgets and investments.•Safeguard quality of operations (internal & external audits)Manage the various Department Heads•Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;•Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;•Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.•Be accountable for responsibilities of department heads in their absence.• Planning and organising accommodation, catering and other hotel services• Maintaining statistical and financial records;• Analysing sales figures and devising marketing and revenue management strategies;• Recruiting, training and monitoring staff• Meeting and greeting customers• Dealing with customer complaints and comments• Ensuring events and conferences run smoothly• Supervising maintenance, supplies, renovations and furnishings• Dealing with contractors and suppliers

Région De Bruxelles, Belgique

I was responsible for optimising the Group and RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition) global sales revenue. My role is key within the hotel. Working with Director of Sales, I took part in determining budget and strategy. I was accountable for their implementation. I was responsible for pricing strategy and for optimising inventory. I must provide a global perspective on Revenue Management to the whole hotel.I supported the budgetary process and the yearly strategy. ■the yearly budget per segment, per day■sales strategy■I determined yearly rate tables for all market segments■I developed and steers the hotel’s Revenue strategy. ■I prepared forecasts and chairs the Revenue meeting■I determined and implements pricing strategies and circulates the recommendations■I nurtured relations with internet partners■I updated rates and restrictions throughout all distribution channels■I collected, integrates and studies market and competition data on a daily basis ■I produced benchmarking, GDS performance and other reports.■I maintained work systems and tools.

Région De Bruxelles, Belgique

I devised and implemented a pricing strategy that takes into account potential hotel occupancy according to seasonal period, in order to optimise the REVPAR (Revenue Per Room) and to maximise Group sales revenue. I instituted a permanent “watch” to determine the hotel’s positioning (pricing and occupancy rate) within the market and to make adjustments if required. I updated commercial information for the various promoters (tour operators, travel agencies) and reservations systems (GDS and Internet sites).I devised the annual pricing strategy and, once validated, proceeds with loading it on the GDS.I conducted daily verification of data relating to per-diem hotel activity: occupancy rate, nights per person, rooms sold, average rate, etc., in order to establish a sales forecast and adjust the pricing policy and number of available rooms, segment by segment.I established sales forecast conditions for each segment; makes all necessary recommendations for price and room availability adjustments according to guest profile.I conducted periodic analyses of the gaps between forecast and actual sales, and then devised appropriate corrective measures.I conducted daily verification of reservations status and compliance by sales team.I assisted in drawing up the “Accommodation” budget.I formulated and updated the Yield pack according to hotel procedures.I secured regular access to information relating to services and rates offered by competing hotels.I updated daily the Openings/Closings/Restrictions within the GDS and specialised sites, advising sales teams of the decisions made.

Région De Bruxelles, Belgique

I was responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. I worked a regularly scheduled front desk shift and must be available to work any shift as needed. I should possess strong communication skills and demonstrate leadership abilities. I was reponsible for the Yield Management & for the Housekeeping.

Région De Waterloo, Iowa, États-Unis

I supervised the front desk staff in hotels to ensure that guests receive outstanding customer service according to hotel policy. The front desk staff is the first representatives of the hotel that guests meet when arriving at the facility. I handled special requests and complaints from guests. I assigned duties to front desk staff and schedules employees to cover a 24 hour a day, seven day a week workweek. Managers monitor front desk staff performance to ensure that employees follow hotel procedures and policy. I handled special requests from guests such as transportation. I hired staff and conducts interviews for positions in the hotel. I handled payments and deposits for rooms and works with other departments in the hotel, such as housekeeping, to ensure guests' needs are met. I helped also the Room Division Management to broadcast the strategy on Internet.

Région De Bruxelles, Belgique

The main responsibility was to meet the needs of all guests staying with the hotel. Job duties include answering phones, booking reservations, responding to emails and electronic reservations, greeting guests upon entry to the hotel, checking in new guests, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction. While job functions may be varied and numerous, During my night auditing, I checked all the business transactions and accounts books in order to check that all the revenues and expenses are properly posted in their relevant heads. I was responsible to conduct audit and generate reports for the top management in order to portray a clear picture of their business; that is, how much profit is earned, how many expenses are done, the net profit etc.

Certificate, Spanish Language

Spanish language

Bachelor, Horeca Management

Horeca