Architect and Develop applications with the OnBase suite of products by Hyland Software.

•Fulfill responsibilities and duties of Enterprise Services, Project Services, Custom Solutions, Installations, Solutions Engineering, Sales, and other areas•Support strategic efforts by providing expertise for technical and business design considerations, assist with new partner ramp-ups and entry into new vertical industries •Deliver model Customer Service, solve difficult problems when other approaches have proven unsuccessful, and provide leadership when short-term tactical action is needed•Collaborate with other groups within Hyland to create and deliver new software modules•Produce quality work products and deliver them on time•Document results and communicate outcomes, provide regular status reports•Learn and follow Hyland processes and procedures, provide feedback and help drive change where appropriate•Escalate issues to management when necessary•Identify and use resources elsewhere in the company to solve problems and provide customer service•Mentor others in technical, interpersonal, and sales skill

Handling customer inquiries about specific products and warranties Training new personnel in computer programs and daily tasks Completing write-offs and processing D.E.V.O. (Defective Equipment Void of Operation) Auditing price tags and setting planograms

Analyzing training signups compared to different marketing campaigns.Tracking views, clicks, and sends for email campaigns.Coding and sending out email promotions and advertismentTracking social media advertisments

Assisted in developing and testing a new module designed to assist in the monthly close process. Tested software and various modules to ensure proper functionality.Filed detailed documentation to report defects, enhancements, and issues in the software and accounting modules. Assisted in writing the documentation needed in the module reference guide for the new accounting software.

Processing tax returns for individuals and different types of businessesProcessing payroll tax returnsManaging QuickBooksCreating Excel spreadsheets

Copying, filing, sorting and collating cancelled checks Completing general office assignments.