Please complete the CAPTCHA to continue
@cisco.com
✓
1 phone found area 408
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Michael Strain is listed as Global Operations Senior Leader | Business Transformation | Customer Experience | Service Supply Chain | Strategic Leadership | Operational Excellence at Ciena, based in Apex, North Carolina, United States. AeroLeads shows a work email signal at cisco.com, phone signal with area code 408, and a matched LinkedIn profile for Michael Strain.
Michael Strain previously worked as Supply Chain Services and Operations at Ciena and Senior Director, Customer Experience Services & Logistics, Supply Chain Operations at Cisco. Michael Strain holds Bachelor'S Degree, Communications & Psychology from Rutgers University.
This section adds company-level context without repeating Michael Strain's masked contact details.
AeroLeads found 3 current-domain work email signals for Michael Strain. Compare company email patterns before reaching out.
Transformation begins when strong leaders set the stage for collaboration and innovative thinking. I am an award-winning, transformative global operations leader with 20+ years of experience delivering exceptional business outcomes for organizations. I thrive on thinking “big picture” while also distilling complexity into actionable elements. My role as a leader is to build high-performing teams that develop innovative solutions, saving organizations tens of millions of dollars annually, while also growing the business, and increasing revenue. I engage directly with stakeholders to design new services and capabilities that improve the customer experience. Most importantly, I foster a creative environment where people feel engaged, valued, and empowered.STRATEGIC LEADERSHIP | Built innovative portfolio process for Global Service Logistics, an $850M cost center covering all IT and program investments. Own end-to-end portfolio and related processes. Orchestrate strategy, prioritize investments and analyze ROI. Lead meetings with senior executives to ensure ongoing portfolio alignment. Global technical leader for all Field Services vendor procurement. Spent one year in Japan completing full implementation of supply chain network for Cisco’s then-largest services customer, delivering $140M service contract. OPERATIONAL EXCELLENCE | Negotiated global contracts including contact center, asset recovery, warehousing, transportation, screening/repair, customs clearance, and field services. Leveraged innovation and business process improvements globally to reduce costs by tens of millions of dollars. Strategically aligned 6200+ field service technicians from multiple vendors globally to ensure a consistent, high-quality customer experience. Multiple customer-facing leadership roles, from running contact centers to building new teams to overseeing logistics. Supported $800B installed base of customers. BUSINESS TRANSFORMATION | Developed innovative, award-winning solutions that increase efficiency, automate processes, reduce costs, redeploy capacity, and enhance business intelligence. 2021 Stevie Award recipient in the category of Customer Service and Business Transformation: leveraged robotic process automation, artificial intelligence and smart analytics to connect hardware and software diagnosis. Implemented improvements that increased global customer satisfaction scores from 88% to 99%. Strong belief in fully-integrated methodology that identifies the people, processes, and systems that are foundational for transformation.
Listed skills include Cross Functional Team Leadership, Vendor Management, Program Management, Operations Management, and 46 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Hanover, Maryland, US
*Leading Global Reverse Logistics Operations including Order Fulfillment, Asset Recovery, Service Parts Planning and Repair Operations for Ciena Global Supply Chain Services Operations.* Improved key metric on-time service delivery performance from 78% to 94% and value recovery rate at 30 days from 63% to 88%.*Implemented Baxter Prophet and LynX service.
San Jose, CA, US
*Promoted to lead strategy, transformation, planning and portfolio functions for Cisco’s Global Service Logistics organization.*Supports advanced hardware replacement in 200+ countries, 1,400+ fulfillment depots (within 132 countries) and $11.2B in spare parts inventory. Enhances delivery of $13B+ in annual service revenue. Supervises staff of 130.
San Jose, CA, US
*Led global Order Management, Asset Recovery, Failure Analysis and Field Services vendor ecosystem.*Fully adopted AGILE SAFe™ and DevSecOps™. Migrated 280+ people from waterfall process to Agile methodology.*Reduced project deployment time by 35% and reduced software defects by 62%. *Developed Business Architecture Practice leading to executable.
San Jose, CA, US
*Promoted to lead service logistics and operations for Europe, Middle East, Africa and Russia. Supervised staff of 160 employees and consultants. Managed $140M annual budget. Oversaw global field services, from technical troubleshooting to customer relationships. *Exceeded service compliance bookings attainment of $90M. Built innovation practice resulting.
San Jose, CA, US
*Promoted to oversee service supply chain operations and planning for $48B Americas regions. Supervised staff of 80. *Managed annual budget of $61M through third-party logistics partners, logistics order management, and asset recovery. Led inventory strategies to support $300M in finished goods.*Developed customer-facing service order creation tool to.
San Jose, CA, US
*Completed one-year assignment in Tokyo, Japan as Global Program Manager, Service Supply Chain. *Created service distribution network to support NTT-East telecom services in Japan. *Negotiated distribution center, warehousing, transportation, screening center contracts, designed resource and capacity plans, and ensured inventory requirements were met at.
San Jose, CA, US
*Directed $2.5M US/CAN logistics order management program with staff of 15. *Improved service delivery performance by 12% by introducing global order management dashboard. *Increased customer satisfaction/loyalty by 5% through new quality program. Improved on-time delivery of spare parts by 7%. Saved $350K and reduced manual interventions by 63%.
San Jose, CA, US
*Promoted to manage all North American Logistics Order Management Call Center and Global Product Services and Logistics Call Center operations. Reduced call center costs 45% by negotiating new vendor contract. Saved $20M in inventory while implementing innovative GIS solution for global supply chain operations.*Saved $4.2M by consolidating US.
San Jose, CA, US
*Directed $14M portfolio of business/IT projects. Negotiated vendor contracts. Created global vendor strategy. *Launched Cisco University Program Management Office. Delivered integrated initiatives dashboard.
Armonk, New York, NY, US
Palo Alto, CA, US
*The first Sun Microsystems employee working for Netscape Alliance.*Documented sales readiness, managed product roadmaps and partner localization activities. *Performed demonstrations in US and Japan. Led Asia-Pacific go-to-market strategy, enabling territory expansion.
Palo Alto, CA, US
*Promoted rapidly from customer operations to business analysis to project management. Led product and service rollouts and oversaw fulfillment. Designed training and pricing modules. Reduced inventory costs by $9.2M via inventory lead-time reduction solution for Office Depot. *Developed inventory software distribution solution for partners. Leveraged SAP.
Quick answers generated from the profile data available on this page.
Michael Strain works for Ciena.
Michael Strain is listed as Global Operations Senior Leader | Business Transformation | Customer Experience | Service Supply Chain | Strategic Leadership | Operational Excellence at Ciena.
AeroLeads has found 3 work email signals at @cisco.com for Michael Strain at Ciena.
AeroLeads has found 1 phone signal(s) with area code 408 for Michael Strain at Ciena.
Michael Strain is based in Apex, North Carolina, United States while working with Ciena.
Michael Strain has worked for Ciena, Cisco, Ibm, Sun Microsystems, and Hp.
You can use AeroLeads to view verified contact signals for Michael Strain at Ciena, including work email, phone, and LinkedIn data when available.
Michael Strain holds Bachelor'S Degree, Communications & Psychology from Rutgers University.
Michael Strain is listed with skills including Cross Functional Team Leadership, Vendor Management, Program Management, Operations Management, Supply Chain Management, Strategy, Customer Service, and Supply Chain.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts