Michael Timm Email & Phone Number

North Salt Lake, Ut, Us

• Managed a team of System Engineers responsible for all Microsoft services. (Sharepoint, Exchange, Active Directory, System Center, Azure and Intune) • Manage Multiple cluster VMware and Citrix Xendesktop environments. • Lead effort to consolidate directory and cloud tenants for recently acquired subsidiaries. • Managed migration from on premise Microsoft exchange to O365. • Designed System Center Configuration Manager environment that allows us to maintain a 96% patch success rate month to month across all windows server and desktop environment. • Responsible for reviewing, testing and implementing 3rd party offerings that would improve or increase productivity

System Center Configuration Manager 2007 & 2012Software DeploymentsSoftware UpgradesScriptingWindows Server Update Service (WSUS)Operating System DeploymentSecunia 3rd party patch management.Citrix xenapp Citrix xenserverGroup policyMCTS

• Desktop support • New user setup • Hardware deploys • Operating system Deployment • Windows XP, Windows 2007, MAC OS X, Ubuntu operating systems • Nortel and Cisco phone setups • HP, Dell and Mac hardware maintenance • Exchange account setup • Active Directory • Multiple VLAN environments. • User ACL and OU maintenance

Received inbound calls from field technicians and assisted with installation issues; assisted with customer scheduling discrepancies. Monitored Cable network to ensure that signal stayed within specifications; dispatched and notified Network Technicians when appropriate.Handled the routing and reassignment of customer requests to ensure that timeframe compliance is being met.Increased dispatch office productivity over 50% by implementing and training office staff on CSG's Workforce Express. Increased technical productivity by assisting supervisory staff, on tracking service appointments completed and canceled. Learned that productivity can be improved by reopening quota to allow canceled appointments to be filled in.

Provided technical support for customers experiencing degraded or loss of service issues; sold all products to new and upgraded existing customer subscriptions. Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements. Promoted and recommended products and services based on a logical relationship to the customer's needs and interests; delivered the Comcast Quality Experience (CQE). Performed as a field technician as needed, learned how to install, and troubleshoot cable wires, Internet service, home phone service and home networks, both wired and wireless.

Education record

Computer Science