Customer Support Team Lead
Current
Sep 2024 - Present
AeroLeads people directory · profile
Mike Olsen Email & Phone Number
Customer Support Team Lead at EverQuote
at
EverQuote
2 work emails found
@everquote.com
3 phones found area 617 and 855
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Support Team Lead at EverQuote
Location
Arlington, Massachusetts, United States
Company size
Who is Mike Olsen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mike Olsen is listed as Customer Support Team Lead at EverQuote at EverQuote, a company with 402 employees, based in Arlington, Massachusetts, United States. AeroLeads shows a work email signal at everquote.com, phone signal with area code 617, 855, and a matched LinkedIn profile for Mike Olsen.
Mike Olsen previously worked as Customer Support Team Lead at Everquote and Business Consultant II at Everquote. Mike Olsen holds Bsba, Business Administration And Management, General from Nichols College.
Company email context
Email format at EverQuote
This section adds company-level context without repeating Mike Olsen's masked contact details.
{first_initial}{last}@everquote.com
92% confidence
AeroLeads found 2 current-domain work email signals for Mike Olsen. Compare company email patterns before reaching out.
Profile bio
About Mike Olsen
Customer Service | Team Leadership | Training & Coaching | Troubleshooting | Quality Assurance | Communications | Process Improvement | Management | SaSS | Site Analytics | Customer Support | Mobile Technology
Listed skills include Time Management, Customer Service, Microsoft Office, Public Speaking, and 29 others.
Current workplace
Mike Olsen's current company
Company context helps verify the profile and gives searchers a useful next step.
Everquote
16 roles
Mike Olsen work experience
A career timeline built from the work history available for this profile.
Business Consultant Ii
Apr 2024 - Sep 2024
Business Consultant
Jan 2022 - Apr 2024
Senior Customer Success Manager
May 2021 - Jan 2022
Customer Success Manager
Jan 2019 - May 2021
Customer Support Specialist
Nov 2018 - Jan 2019
Call Center Supervisor/Subject Matter Expert
- Served as the on-location subject matter expert for LogMeIn (SaaS company) during the successful relocation of US customer support to Costa Rica
- Developed and led training classes for one hundred new agents on the LogMeIn product line, Salesforce case management and customer service phone skills
- Monitored daily floor operations and initiated strategic trainings based on trends
- Coached Team Leads to understand company processes, confidently handle escalations, and develop agents to reach service level agreement (SLA) with a focus on key performance indicators
- Responsible for Quality Assurance (QA) of agent calls, coaching agents based on call performance, and offering customer voice feedback to other departments
- Applied product knowledge and department expertise to support LogMeIn’s vision and strategic direction
Dec 2017 - Jul 2018
Senior User Services Representative
- Ensure client success by providing strong customer service
- Instill company culture by training and mentoring new hires
- Maintain relationships with current customers by addressing billing and support inquiries
- Provide timely updates to users, colleagues, and management on the status of issues
- Work on special projects and taking on temporary roles (training, escalations, etc.)
- Consistently meet and exceed monthly performance goals (new sales, renewals, productivity TNPS)
Jan 2017 - Dec 2017
User Services Representative
Aug 2015 - Jan 2017
Tree Department Worker
Arlington Department Of Public Works
May 2013 - Aug 2015
Kitchen Staff
Dagostino'S
Dec 2011 - Jul 2015
Seasonal Laborer
The Town Of Arlington
Jun 2012 - Sep 2012
Usher
May 2012 - Sep 2012
Cashier/Bagger
Aug 2010 - Aug 2011
Inventory Specialist
D'Agostinos
Jun 2009 - Sep 2010
Caddy
May 2008 - Sep 2010
Team & coworkers
Colleagues at EverQuote
Other employees you can reach at everquote.com. View company contacts for 402 employees →
PS
Paris Spitzer
Colleague at EverquoteSeattle, Washington, United States, United States
View →
BS
Bram Stockbauer
Colleague at EverquoteMechanicsburg, Pennsylvania, United States, United States
View →
JA
Jordan Alterisio
Colleague at EverquoteColumbia, South Carolina, United States, United States
View →
JD
Jyothirmayi Dharmavarapu
Colleague at EverquoteGreater Boston, United States
View →
EP
Eva Painter
Colleague at EverquoteMyrtle Beach, South Carolina, United States, United States
View →
MK
Mwika Kaunda
Colleague at EverquoteDallas-Fort Worth Metroplex, United States
View →
AM
Alexis Marin
Colleague at EverquoteSan Antonio, Texas, United States, United States
View →
DD
Dylan Dordevic
Colleague at EverquotePittsburgh, Pennsylvania, United States, United States
View →
EY
Elizabeth Yi
Colleague at EverquotePortland, Oregon, United States, United States
View →
KM
Kari Mest
Colleague at EverquoteDubuque, Iowa, United States, United States
View →
Paris Spitzer
Colleague at EverquoteSeattle, Washington, United States, United States
View →
BS
Bram Stockbauer
Colleague at EverquoteMechanicsburg, Pennsylvania, United States, United States
View →
JA
Jordan Alterisio
Colleague at EverquoteColumbia, South Carolina, United States, United States
View →
JD
Jyothirmayi Dharmavarapu
Colleague at EverquoteGreater Boston, United States
View →
EP
Eva Painter
Colleague at EverquoteMyrtle Beach, South Carolina, United States, United States
View →
MK
Mwika Kaunda
Colleague at EverquoteDallas-Fort Worth Metroplex, United States
View →
AM
Alexis Marin
Colleague at EverquoteSan Antonio, Texas, United States, United States
View →
DD
Dylan Dordevic
Colleague at EverquotePittsburgh, Pennsylvania, United States, United States
View →
EY
Elizabeth Yi
Colleague at EverquotePortland, Oregon, United States, United States
View →
KM
Kari Mest
Colleague at EverquoteDubuque, Iowa, United States, United States
View →
2 education records
Mike Olsen education
Bsba, Business Administration And Management, General
Highschool Diploma
Matignon High School
FAQ
Frequently asked questions about Mike Olsen
Quick answers generated from the profile data available on this page.
What company does Mike Olsen work for?
Mike Olsen works for EverQuote.
What is Mike Olsen's role at EverQuote?
Mike Olsen is listed as Customer Support Team Lead at EverQuote at EverQuote.
What is Mike Olsen's email address?
AeroLeads has found 2 work email signals at @everquote.com for Mike Olsen at EverQuote.
What is Mike Olsen's phone number?
AeroLeads has found 3 phone signal(s) with area code 617, 855 for Mike Olsen at EverQuote.
Where is Mike Olsen based?
Mike Olsen is based in Arlington, Massachusetts, United States while working with EverQuote.
What companies has Mike Olsen worked for?
Mike Olsen has worked for Everquote, Logmein, Arlington Department Of Public Works, Dagostino'S, and The Town Of Arlington.
Who are Mike Olsen's colleagues at EverQuote?
Mike Olsen's colleagues at EverQuote include Paris Spitzer, Bram Stockbauer, Jordan Alterisio, Jyothirmayi Dharmavarapu, and Eva Painter.
How can I contact Mike Olsen?
You can use AeroLeads to view verified contact signals for Mike Olsen at EverQuote, including work email, phone, and LinkedIn data when available.
What schools did Mike Olsen attend?
Mike Olsen holds Bsba, Business Administration And Management, General from Nichols College.
What skills is Mike Olsen known for?
Mike Olsen is listed with skills including Time Management, Customer Service, Microsoft Office, Public Speaking, Powerpoint, Facebook, Social Media, and Microsoft Word.
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