Minh (Mike) Tran Email & Phone Number

San Jose, California, United States

Plantronics acquired Polycom in 2018. Rebranded as Poly. Poly is a communications equipment vendor with products for voice and video collaboration, to VoIP and Cloud Services. My role is to promote, train customer support adaptation for cloud-managed VoIP products of the VVX Desktop IP Phones, to original Obihai Analog Telephony Adapters (ATA) and IP Phones (e.g. consumer Google Voice service, Google Workspace), and to Poly’s PDMS-SP cloud-based device management platform for Poly Partners. Assist with cloud-managed VoIP solutions for service providers, system integrators, SIP-based call control partners. To assist with internal sales teams daily support interactions, conferences, and technical webinars.

San Jose, California, United States

Polycom acquired Obihai Technology. I was promoted to Technical Support Specialist to promote product and support of Polycom customer success for cloud-managed VoIP Service Voice Adapters, to the OBi Edition VVX desktop IP Phones, to Polycom's PDMS-SP cloud-based device management platform for service providers.Highlight of my position:- All Obihai hardware, software, and cloud products support/train with Polycom technical team. - Support/Managed Polycom VVX phone products with zero-touch onboarding, to supporting the in-service products.- Support and trained Polycom customer success team with industry-leading SLAs as a support products of Obihai Technology.

Campbell, California, United States

Obihai was a Silicon Valley based startup, initially recognized for Analog Telephone Adapters (ATA) and IP Phones. To have the ATA devices connect a standard analog telephones with free Google Voice service, or other 3rd party VoIP Services, over wired or wireless connection. Obihai hardware manufactured to allow VoIP Services to replace conventional landline telephony as free, or cost reduction, to Subscribers.

Newark, Ca

• Software installation, configuration and training on POS functionality• Troubleshoot POS, software, payment gateway and various other credit card processing applications.• Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals• Manage incoming support inquiries via phone, email, and web• Process all equipment supply orders as requested and insure all orders are deployed accurately and in a timely manner• Support sales teams by assisting with product decisions and sales call support• Create documentation to assist in the training of teammates• Oversee and complete special projects as assigned • Assist in improving procedures and efficiency• Work efficiently and professionally with other departments and vendors• Strive to promote OpenEdge’s products and services while giving unprecedented levels of customer service.• Maintain a clean working environment.• Additional duties as assigned

-Merchandising and maintaining various product sets in The Home Depot-Enhancing customer experience, -Increase sales-Maximizing inventory turns. -Executing merchandising strategies and ensure product is displayed correctly. -Provide product knowledge to store associates. -MEAs maintaining strong relationships with Store personnel, assisting customers, and working as a team.

Responsible for front line sales operation of products and services.1.Liaising with customers and managing existing accounts.2.Respond to and follow-up sales enquiries using appropriate methods.3.Critical demonstrations through the use of GoToMeeting.com4.Utilizing SalesForce.com to keep track of product, services and customers accounts5.Maintaining detailed knowledge of company's products.6.Supporting existing customers7.Reporting to CEO.

Responsible for marketing and business development activities of domestic and international sales; and teaching English to staff at off hours

Support for Credit Suisse First Boston (CSFB)

Certificate, Nanotechnology And Clean Energy

Activities and Societies: Certified Nanotech & Clean Tech Professional (CNCP), California Institute of Nanotechnology (www.CINANO.com).

Certificate, Teaching English As A Foreign Language

Activities and Societies: www.teflinternational.comTaught part time at the Hospitality School for Disadvantage Children

Certificate, A+ Training Program And Curriculum

Certificate, Microsoft Certified Professional

Bs, International Business And Management