Mike Truter Email and Phone Number

We have been able to expand our IT staff complement at Coronation and I have been awarded the opportunity of becoming the Information Security Administrator. My new role encompasses anything security related - DLP, Penetration Testing, Firewalling, etc.

Manage the Technical team (Server and Desktop Administrators) at Coronation Fund Managers. I deal with all Issues, Change Controls, Incidents, Call Violations and Project work as it arises and work closely with the Help Desk Supervisor on Customer Problem resolution in accordance with an SLA. I report to the Service Delivery Manager and assist him on all technical matters in delivering service excellence to the client.

- Analyze customer workflow and procedures to recommend operational support tools and technologies to satisfy customer needs. - Ensure server data integrity by evaluating, implementing and managing appropriate software/hardware solutions.- Act as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems.- Participate on project teams in the implementation of new/upgraded designs.- Implements operational support standards and procedures relating to change management, performance management, and security. - Ensures data/media recoverability by implementing a schedule of system backups, and database archive operations.- Develops site administration documentation.- Keeps abreast of emerging operational support technologies and industry trends.

Under general direction, support user desktops, hardware and software. This included supporting a common operating environment (COE) build on user’s desktops as well as a suite of 3rd party applications.Troubleshoot and resolve incidents within strict service levels. The ability to work as member of a team.

- Coaxial and Category 5 network cabling- Testing of Network Peripherals (switch boxes and monitor sharing devices)- PC and Server hardware support- Making (soldering) of printer cables, monitor ext. cables, keyboard ext. cables, SCSI Cables, etc.