Responsible for leading a team of 8 managers in Premium Services and Large Merchant Implementation for a portfolio of over 50 million.

I oversee the successful delivery of POS/PMS integrations for Planet. This involves leading a team of implementation managers who work collaboratively with clients and other stakeholders to ensure seamless integration of POS/PMS systems with the existing infrastructure. In addition, I am responsible for ensuring that the implementation process is efficient, effective, and completed within budget and timeline constraints. As part of the role, I manage the outsourcing model for POS integration. This entails overseeing the relationship between Planet and third-party vendors responsible for delivering POS integration services. I also collaborate with vendors to ensure that their services align with Planet standards and requirements, while negotiating contracts and managing budgets.I am always constantly looking for ways to improve processes and facilitate continuous change. This involves evaluating the effectiveness of current integration processes, identifying areas for improvement, and implementing new solutions to optimise efficiency and quality of service delivery. also collaborate with other departments and stakeholders to ensure that changes are communicated and implemented effectively.

Working with strategic integrated partnerships , I am responsible for managing Elavon's Strategic partnership. I work closely with the product development team and understanding the offering from initialisation to go live for a integrator . I am also managing defining of new process , documented and implemented as well as cross training within the team of the procedures some of which i have worked on are the LPM /APM. . Within the role i support Elavon large RFP and have F2F meeting with our large customers /strategic own product or Partners and supporting our Sale team .

Working with strategic technical integrated Partners and customers this was inclusive of ISV, Ecom , EMV for new solutions into the market , I managed a team in the the EU Responsibilities include:Working with Sales personnel to provide product, business and technical knowledge in support of pre-sales & solution design activities.Presenting strategic bid responses, answer RFP’s, conduct presentations, demonstrate products, advise customer on business models around the solutions and the technologies for project management where required.Leading, motivating and developing high performing teams ensuring clear objectives (inc appraisals and performance management).Responsible for departmental budget and the managing of KPI's. Leading the recruitment process and ensuring effective induction for new team members.Attending meetings with potential customer’s to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.Understanding and resolve complex technical, strategic and business issues.Assisting with framework accreditations the company or customer’s wishes to achieve.

I currently manage a FTE 4 , I project managed the end to end process for delivery to new & existing customers, Key parts comprise; solution design and preparation of certification requirements with new or existing customers in improving services and products. Maintain and support Key IPOS, PSP and 3rd party vendors in conjunction with Elavon’s strategy. I actively support other internal business areas in changes relating to technical amendments or customer impacts. I also actively participate in many face to face Sales meetings, acting as a key point of contact from the Implementation group on vendor product development. I liaise with the Head of GCS Europe to make sure my team is staying on track and on budget.

I dealt with IPOS, PSP and 3rd party vendors and ensured that I maintained and supported new certification. I attended various meetings with the Sales Team to help win new business. Some key ones:- Mango, Camper, French Connection. Deliver consultancy and technical advice to customers and sales in the EMEA region. I did project manage numerous large projects: - IKEA, Primark, Urban Outfitters etc. As a part of my role was to present the product capabilities of Elavon to prospective and existing customers (as presentations and in written format)

Solutions & New Business -Proactively managing and making available internal and external vendor solutions to customers.-Maintain and support key IPOS, PSP and 3rd party vendors in conjunction with Elavon’s strategy-Present the product capabilities of Elavon to prospective and existing customers, as presentations and in written format-Project management of the end to end process for delivery to new or existing large customers-Actively supporting other internal business areas in changes or enhancements relating to technical amendments or customer impacts.-Participate in face to face Sales meetings, acting as a key point of contact from the Implementation group on product development.-Provide Sales staff with collateral information on newly available products or capabilities-Deliver consultancy and technical advice to customers and sales in the EMEA region

Solutions and New Business - - Project management of the end to end process for delivery to new or existing customers.- Solution design and preparation of certification requirements with new or existing customers/vendors in improving service and products.- Actively supporting other internal business areas in changes relating to technical amendments or customer impacts.- Maintain and support key IPOS, PSP and 3rd party vendors in conjunction with Elavon’s strategy. - Participate in face to face Sales meetings, acting as a key point of contact from the Implementation group on vendor product development.- Provide support to Sales and participate in meetings and presentations during tenders, new business opportunities and business developments with existing customers.- Proactively managing and making available internal and external vendor solutions to customers. - Liaise with internal departments and vendors in relation to mandated scheme changes or introductions.

I managed large projects in EFT-POS install in the EMV environment and installing the product and training the customer on the credit card software package using Pstn, Isdn and X25. I installed and configured the Eicon X25 cards and setup windows LB for larger projects; I have configured Motorola routes for the x25 cards as well all the products I also installed MS windows. I dealt with the Merchants Bank to ensure that they acquire all necessary accreditation. I designed the infrastructure for their system to process their cards through an integrated solution and I was responsible for overseeing all projects undertaken until they are live and successfully working. I also dealt with customers face to face on a daily basis in the UK and abroad. I dealt with Micros/Fidelio, Infogenesis , Springer Miller systems, Softbrands,K3, Thyron and VeriFone devices. I also assisted with pre-sale and have a very good understanding in PCI-DSS.

I managed a team on the support desk as well as taking escalated calls and 3 line problems. I was responsible for communication with international companies, which included all major banks and hotel groups. Part of my position entailed working on-site at various locations to install and train our customers on the software system which was being installed. I oversaw the hosted system ensuring that all transactions were being processed correctly which included web products and banking files. I also had to complete problem solving tasks on the EFT-POS/ E- commerce software and the other integrated products.

I dealt various types of software issues on the help desk which contains customer liaison and dealing with international companies. This also entailed working shifts covering a 24/7 helpdesk and monitor the hosted system

I dealt various types of software issues on the help desk which contains customer liaison and dealing with international companies. This also entailed working shifts covering a 24/7 helpdesk and monitor the hosted system.

My roles within this position included testing credit card software and fault finding. I dealt with banks to get the software passed for accreditation and also dealing with APACS 30/29.

I assisted Field Engineers on their repairs and remedying hardware problems. This also entailed customer liaison what the faults with their products had been and explaining how they had been resolved. Within this position I was also required to complete fault findings on PC's, Laptop's and Printers for models such as IBM, Tosh, Compaq, HP. This included repairing PC's, Laptop's and Printers and during this period I was offered a field service engineer position.