Mike Walton Email & Phone Number

Exeter, England, United Kingdom

Exeter, England, United Kingdom

Exeter, United Kingdom

IT Project Management and ITIL Service Management implementationEmbedding of improved project governance processes and new project governance toolSuccessful implementation of company-wide electronic overtime system

Exeter, South West

Strategic Business PlanningFinancial Analysis

Spearheading IT and AV provision for the University of Exeter's £48m landmark 'Forum' building.Consultancy assignments with the University of Exeter Business School.

A motivational and inclusive leader, delivering quallity IT services for a leading British University.Introducing ITIL service management processes to a large IT division to drive up quality and customer satisfaction.Leading significant IT projects (circa £1m) to grow research capability within a top ten UK University.The head of the IT profession within the University, leading a division of 70 staff.

Exeter, United Kingdom

Led procurement process for new Passenger Transport System.

Leadership of an ICT department of 65 staff and 100 outsourced staff. Led the cultural change to transform the department from one seen as failing to one acknowledged as delivering highly reliable, customer-focused ICT services. Head of Profession within the Constabulary delivering quality ICT services (radio, telephony and IT) and leveraging an annual budget of ~£14m.Drove the introduction of ITIL service management processes into the ICT department to achieve quality improvement: Devon & Cornwall lead the way in terms of ITIL maturity within the national police serviceOperated at the highest level influencing and persuading the most senior police officers and Police Authority Members. In 2007/8 won approval for £4m capital infrastructure investment.Developed and delivered the ICT strategy for one of the nation’s largest police forces with 6000+ customers across 120 locations.Successfully delivered a quality radio, telephony and IT service within a demanding performance management culture and achieving top quartile ranking in the country for police customer satisfaction.Championed managed services as the most effective business model for delivering quality ICT services to the Police Service. Successfully outsourced ICT services: achieving performance uplift and £1m pa saving.Successfully led teams through challenging change initiatives. The ICT department was ranked one of the highest in the organisation in terms of staff satisfaction and good leadership.

Leadership of technical project managers. Ensured the successful transition of new software systems into live operation to support Audi, VW, SEAT and Skoda dealers nationwide.Reported to UK Director and became the technical lead on new business development initiatives. Assisted the initiation of VW-Gedas outsourcing business by providing a consultancy service to third parties.Contribution to the VW Group recognised when selected to join VW worldwide fast-track senior management training.

Successfully introduced a new project ethos and project management methodology into team.Led the programme office in a successful tender to provide project and programme management services to the VW Group.Programme managed a portfolio of technical projects. Developed corporate project management standards.

Team leader within the IT department, project managing a variety of IT/business change projects.Successfully introduced digital mapping services to the large and complex environment of the Thames Valley Police emergency control rooms.Commended by senior officers for driving the business and cultural change aspects of projects as well as technical delivery.

Challenged the prevailing culture by implementing a performance management regimen for Oxfam Campaigns. Strategic planning for nationwide campaigning organisation. Project and programme management of new information systems and campaigning research. Team Leader

Transformed the budgeting process for the £60m t/o trading business. Spearheaded the devolution of budgets to over one-hundred budget holders. Championed the cultural change to greater accountability for, and regular monitoring of, budgets.Project managed the development and implementation of a nation-wide computer system.Achieved cultural change by developing a small team which was acknowledged across the organisation for meeting deadlines and a customer-focused quality service.

Mba - With Distinction

Bsc Hons 2.1, Electronic & Electrical Engineering