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@citrix.com
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3 phones found area 301 and 954
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LinkedIn matched
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Mike U. is listed as VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation at Conga, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a work email signal at citrix.com, phone signal with area code 301, 954, and a matched LinkedIn profile for Mike U..
Mike U. previously worked as VP, Customer Retention at Conga and Senior Director, Customer Excellence Operations at Conga. Mike U. holds Bachelor Of Science, Business Administration – Finance And Economics from Elon University.
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AeroLeads found 1 current-domain work email signal for Mike U.. Compare company email patterns before reaching out.
Results-driven Customer Excellence Executive with over 15 years of experience leading global renewals, sales operations, and customer success teams. Proven ability to drive revenue growth, increase renewal rates, and reduce churn through data-driven strategies and customer-centric initiatives.Skilled in designing and implementing GTM processes that streamline operations and maximize customer retention. Adept at utilizing forecasting models and customer insights to align renewal strategies with broader business goals, ensuring sustainable, profitable growth.
Listed skills include Leadership, It Strategy, Banking, Requirements Analysis, and 17 others.
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A career timeline built from the work history available for this profile.
Broomfield, Co, Us
• Lead a global renewals sales organization, driving customer retention, revenue growth, and loyalty.• Scaled a high-performing auto-renewal team to automate processes, ensuring seamless customer experiences.• Manage a cross-functional provisioning team, dedicated to maximizing customer satisfaction by ensuring timely and accurate licensing needs through onboarding and renewal motions.
Broomfield, Co, Us
• Developed and executed comprehensive strategies to enhance customer experience, loyalty, and retention, driving key improvements in customer satisfaction and business outcomes.• Collaborated with cross-functional teams to solve complex challenges, ensuring seamless customer journeys and aligning operational strategies with broader organizational goals.• Spearheaded retention management programs, achieving significant reductions in churn and increasing customer lifetime value.
Broomfield, Co, Us
• Led a high-performing team focused on driving Conga's renewal and customer success strategy, ensuring customer retention and long-term value.• Enhanced operational reporting, providing critical insights for executive decision-making by leveraging data on renewals, customer success, and capacity models.• Developed and refined forecasting models, enabling accurate planning and resource allocation to optimize customer success efforts.
Fort Lauderdale, Fl, Us
• Led the Americas Customer Success organization, responsible for Customer Success Managers, Customer Success Engineers and Customer Success Leadership Development Program
Fort Lauderdale, Fl, Us
• Built out a business operations team responsible for improving customer analytics and insights; led migration to a new Customer Success platform, resulting in unified customer lifecycle across teams and locations
Fort Lauderdale, Fl, Us
• Hired and managed a team focused on nurturing early adopter customers while championing the go-to market strategy of Citrix’s Cloud offerings• Drove customer references, resulting in customer stories highlighted at Citrix Synergy CEO keynote presentation and Industry Analyst day sessions
Fort Lauderdale, Fl, Us
• Led the first international CS team in Dublin and Munich offices; teams routinely over-performed global end-user adoption and active-use metrics
Bellevue, Wa, Us
• Managed a project delivery team across multiple Global Fortune 500 clients, establishing strong customer relationships and developing software solutions to drive IT operational efficiencies
Bellevue, Wa, Us
• Ran client working sessions to define business requirements, execute fit/gap analysis, and drive consensus across the organization, including Finance, IT, and executives
Zurich, Ch
• Provided dedicated first- and second-line support to over 400 front and back office business users of the Global Loan’s suite of applications, including traders, closers, product controllers and operations
Zurich, Ch
• Member of a global year-long development program focused on maturing technical and business skills.
Us
• Leadership development program to understand end to end manufacturing process focused on Supply Chain• Focused on optimizing monthly operational reporting to drive real time insights
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Mike U. works for Conga.
Mike U. is listed as VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation at Conga.
AeroLeads has found 1 work email signal at @citrix.com for Mike U. at Conga.
AeroLeads has found 3 phone signal(s) with area code 301, 954 for Mike U. at Conga.
Mike U. is based in Raleigh-Durham-Chapel Hill Area, United States while working with Conga.
Mike U. has worked for Conga, Citrix, Apptio, Credit Suisse, and Sealy.
You can use AeroLeads to view verified contact signals for Mike U. at Conga, including work email, phone, and LinkedIn data when available.
Mike U. holds Bachelor Of Science, Business Administration – Finance And Economics from Elon University.
Mike U. is listed with skills including Leadership, It Strategy, Banking, Requirements Analysis, Sdlc, Itil, Financial Modeling, and Data Analysis.
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