Mike U.
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Mike U. Email & Phone Number

VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation at Conga
Location: Raleigh-Durham-Chapel Hill Area, United States, United States 12 work roles 1 school
1 work email found @citrix.com 3 phones found area 301 and 954 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email m****@citrix.com
Direct phone (301) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Conga
Role
VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation
Location
Raleigh-Durham-Chapel Hill Area, United States, United States

Who is Mike U.? Overview

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Quick answer

Mike U. is listed as VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation at Conga, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at citrix.com, phone signal with area code 301, 954, and a matched LinkedIn profile for Mike U..

Mike U. previously worked as VP, Customer Retention at Conga and Senior Director, Customer Excellence Operations at Conga. Mike U. holds Bachelor Of Science, Business Administration – Finance And Economics from Elon University.

Company email context

Email format at Conga

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*@citrix.com
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Profile bio

About Mike U.

Results-driven Customer Excellence Executive with over 15 years of experience leading global renewals, sales operations, and customer success teams. Proven ability to drive revenue growth, increase renewal rates, and reduce churn through data-driven strategies and customer-centric initiatives.Skilled in designing and implementing GTM processes that streamline operations and maximize customer retention. Adept at utilizing forecasting models and customer insights to align renewal strategies with broader business goals, ensuring sustainable, profitable growth.

Listed skills include Leadership, It Strategy, Banking, Requirements Analysis, and 17 others.

Current workplace

Mike U.'s current company

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Conga
Conga
VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation
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12 roles

Mike U. work experience

A career timeline built from the work history available for this profile.

Vp, Customer Retention

Current
Conga

Broomfield, CO, US

  • Lead a global renewals sales organization, driving customer retention, revenue growth, and loyalty.
  • Scaled a high-performing auto-renewal team to automate processes, ensuring seamless customer experiences.
  • Manage a cross-functional provisioning team, dedicated to maximizing customer satisfaction by ensuring timely and accurate licensing needs through onboarding and renewal motions.
Aug 2024 - Present

Senior Director, Customer Excellence Operations

Conga

Broomfield, CO, US

  • Developed and executed comprehensive strategies to enhance customer experience, loyalty, and retention, driving key improvements in customer satisfaction and business outcomes.
  • Collaborated with cross-functional teams to solve complex challenges, ensuring seamless customer journeys and aligning operational strategies with broader organizational goals.
  • Spearheaded retention management programs, achieving significant reductions in churn and increasing customer lifetime value.
Sep 2022 - Aug 2024

Director, Customer Success And Renewals Operations

Conga

Broomfield, CO, US

  • Led a high-performing team focused on driving Conga's renewal and customer success strategy, ensuring customer retention and long-term value.
  • Enhanced operational reporting, providing critical insights for executive decision-making by leveraging data on renewals, customer success, and capacity models.
  • Developed and refined forecasting models, enabling accurate planning and resource allocation to optimize customer success efforts.
Apr 2020 - Sep 2022

Senior Manager, Customer Success

Citrix

Fort Lauderdale, FL, US

  • Led the Americas Customer Success organization, responsible for Customer Success Managers, Customer Success Engineers and Customer Success Leadership Development Program
Jul 2017 - Apr 2020

Senior Manager, Customer Success Strategy And Operations

Citrix

Fort Lauderdale, FL, US

  • Built out a business operations team responsible for improving customer analytics and insights; led migration to a new Customer Success platform, resulting in unified customer lifecycle across teams and locations
Feb 2017 - Jul 2017

Manager, Citrix Cloud Customer Success

Citrix

Fort Lauderdale, FL, US

  • Hired and managed a team focused on nurturing early adopter customers while championing the go-to market strategy of Citrix’s Cloud offerings
  • Drove customer references, resulting in customer stories highlighted at Citrix Synergy CEO keynote presentation and Industry Analyst day sessions
Nov 2015 - Jan 2017

Manager, Emea Customer Success

Citrix

Fort Lauderdale, FL, US

  • Led the first international CS team in Dublin and Munich offices; teams routinely over-performed global end-user adoption and active-use metrics
Jan 2014 - Nov 2015

Principal Consultant

Apptio

Bellevue, WA, US

  • Managed a project delivery team across multiple Global Fortune 500 clients, establishing strong customer relationships and developing software solutions to drive IT operational efficiencies
Jan 2013 - Jan 2014

Consultant

Apptio

Bellevue, WA, US

  • Ran client working sessions to define business requirements, execute fit/gap analysis, and drive consensus across the organization, including Finance, IT, and executives
Dec 2011 - Dec 2012

Technical Support Leader: Global Loans It

Credit Suisse

Zurich, CH

  • Provided dedicated first- and second-line support to over 400 front and back office business users of the Global Loan’s suite of applications, including traders, closers, product controllers and operations
May 2009 - Nov 2011

Technical Analyst Leadership Development Program

Credit Suisse

Zurich, CH

  • Member of a global year-long development program focused on maturing technical and business skills.
Jul 2008 - May 2009

Supply Chain Analyst

Sealy

US

  • Leadership development program to understand end to end manufacturing process focused on Supply Chain
  • Focused on optimizing monthly operational reporting to drive real time insights
Jun 2007 - Aug 2007
1 education record

Mike U. education

  • Elon University
    Elon University
    Business Administration – Finance And Economics
FAQ

Frequently asked questions about Mike U.

Quick answers generated from the profile data available on this page.

What company does Mike U. work for?

Mike U. works for Conga.

What is Mike U.'s role at Conga?

Mike U. is listed as VP of Customer Retention | Driving Customer Loyalty | Sales Operations and Transformation at Conga.

What is Mike U.'s email address?

AeroLeads has found 1 work email signal at @citrix.com for Mike U. at Conga.

What is Mike U.'s phone number?

AeroLeads has found 3 phone signal(s) with area code 301, 954 for Mike U. at Conga.

Where is Mike U. based?

Mike U. is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Conga.

What companies has Mike U. worked for?

Mike U. has worked for Conga, Citrix, Apptio, Credit Suisse, and Sealy.

How can I contact Mike U.?

You can use AeroLeads to view verified contact signals for Mike U. at Conga, including work email, phone, and LinkedIn data when available.

What schools did Mike U. attend?

Mike U. holds Bachelor Of Science, Business Administration – Finance And Economics from Elon University.

What skills is Mike U. known for?

Mike U. is listed with skills including Leadership, It Strategy, Banking, Requirements Analysis, Sdlc, Itil, Financial Modeling, and Data Analysis.

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