Michael Ulicki Email & Phone Number

Pleasant Prairie, Wi, Us

- Modernized the staffing and support model for several IT services organizations. Identified and recruited an entire layer of senior managers and filled long-standing critical open positions. - Drove the revitalization of the Cyber-Security function- Initiated and directed the effort to modernize the collaboration space to move off of Lotus Notes and a medley of non-integrated applications to a comprehensive and integrated suite of Microsoft O365 related products. This included critical functionality that was developed on the Lotus Notes Domino platform. - Drove the design and implementation of massive wireless data networks to support a newly implemented warehouse management system across all North America.- Led the evolution of critical network infrastructure to a less costly and more flexible solution utilizing software-defined network (SDWan).

Board of Directors

A privately held IT Services and Telecommunications consulting company with focus on: Infrastructure design and implantation, technology architecture and integration, strategic and operational technology planning.- Worked closely with an investment company to expand into the telecommunication service sector. Identified 4 investment opportunities. Provided detailed analysis that led to the eventual acquisition of these companies. - Served as the transitional President of an IT services company. Reported to the board of directors. Analyzed business operations, devising an exit strategy for a major portion of the business. Worked with key executives, the board, and interested parties on the successful execution of the plan.- Led multiple large scale M&A Technical Due Diligence (TDD) projects for US and international based investment banking and technology companies, enabling the transactions to successfully materialize. Functioned as the “technical” liaison.- Developed a growth plan for a national service provider to significantly expand offerings into the enterprise including Metro-Ethernet, VLAN, WAN, MPLS, managed network/security, and hosted data center services- Led a multi-location enterprise class data center design project for a major service provider. Project focus areas included: space planning, data and physical security, power systems, cooling systems, data networking, procedure development, data storage, risk management, and ISO/SAS certifications.

Cork, Ireland, Ie

- Responsible for the global strategy, architecture, engineering, and operations for network/voice services, collaboration, business hosting, end-user computing, mobile device integration, Office 365, SharePoint, identify management, SAP basis and development, cybersecurity, and IT service management for over 1,500 locations. Led a global team of over 750 members with responsibility for a $200M+ budget.- Led the IT workstreams related to 4 major mergers/divestitures including a spin-off of 40% of the business which created two separate and fully functional IT organizations within 8 months. This project included 62 individual workstreams driving 100,000 users, 1,000+ applications, 2,000+ servers, 4,000+ mobile devices, and 235 network/175 voice site migrations. Effectively standing up an entirely new infrastructure with service contracts and operational support fully in place in less than one year. - Drove a global IT service management initiative enabling full product service catalog, incident, change and problem management and significant workflow automation which greatly reduced the speed/cost of service delivery.

Cork, Ireland, Ie

- Responsible for architecture, engineering, and operations for 8 global enterprise data centers including 9,000+ servers and 10 petabytes of storage as well as disaster recovery, demand management, SAP basis and development, and capacity management. - Conceived and implemented a comprehensive multiyear data center strategy with the primary goal of consolidating the global footprint to one pair of metro-clustered data centers. This strategy laid the ground work for a large enterprise ERP system that mandated 100% availability. The designed infrastructure was fully operational within 5 months of initiative launch including documenting requirements, soliciting providers, RFP process, vendor/site selection, contract negotiation/execution, equipment design/selection (converged design), fully operational deployment, and production ready. - Drove enhancements in IT service management (ITSM) including the full deployment of Microsoft’s System Center configuration and operations management platform which enabled service full automation. - Created a staggered storage strategy shortening the refresh cycles for key system components that reduced the storage expenditure by nearly 20% annually. This was a key component to a major service cost reduction that passed nearly 20% savings across most major IT service components directly to the business. Another key element of these savings was the increase in server and storage virtualization (95%).- Implemented new services including Microsoft Azure Hosting integration, Oracle as a Platform database service, self-service Microsoft SQL deployment, and operationalized over 12 functions to the eastern European operations center.- Led the design and implementation efforts in several rapidly developing areas including HANA, big data, Hadoop, and BI. Created a fully operational enterprise-class Hadoop clustered service.

Cork, Ireland, Ie

- Responsible for architecture, engineering and operations for 5 global data centers including 8,500+ servers and 8 petabytes of storage. Directed a global team of over 200 members.- Developed and executed a hosting transformation initiative that significantly changed the hosting service landscape at Johnson Controls driving well over $10M of annual savings and dramatically improved service levels, shortened speed to deliver services, and began the JCI self-service/automation revolution. Some of the key transformation components included: driving server virtualization from 30% to over 85%, fully deploying VMWare site recovery manager enabling near 100% server availability, driving the full virtualization of the storage environment, transitioning and closing a QA/Development data center, negotiating a $10M EMC software ELA, and deploying several areas of full automation to drive efficiency and operating cost reduction.- Drove the messaging and collaboration initiative to replace Lotus Notes with Microsoft’s Office 365 and SharePoint suite. Full transformation in just over 12 months.- Consolidated IT service management efforts to drive the implementation of an accurate and automated CMDB for all hosting related services and components.

Cork, Ireland, Ie

- Responsible for the global enterprise infrastructure engineering functions including network, client computing, hosting services, and IT tools. Directed a global team of over 100 members.- Led a global ITSM initiative including the design and deployment of a global software distribution network consisting of over 800 distributed servers providing desktop management to over 100,000 personnel computing devices as well as MDM implementation for 70,000 smartphones.- Responsible for the infrastructure of 14 major global ERP / SAP systems including SAP Basis. - Guided the design and implementation of the company’s first “Big Data / Hadoop” implementation.- Drove the consolidation and virtualization of over 6,000 Windows, HP-UX, and Linux servers scattered globally in 6 data centers including CaaS, IaaS, PaaS, dBaaS, and SaaS functionality.- Implemented a global WAN standard including direct internet off-load. Upgraded an aging and limited LAN switching infrastructure to a large scale Cisco Nexus deployment.- Directed the successful design and deployment of a global IP telephony based voice and video system that serves over 170,000 end users. Expanded and upgraded a 10+ node Cisco TelePresence network.- Drove the implementation of technologies in network, collaboration, desktop computing, UNIX, Linux, Windows, VMWare and many others.

Portsmouth, New Hampshire, Us

A leading provider of fiber optic services to carrier, wholesale, and large enterprise customers throughout the Northeast. Their mission is to offer customers a full selection of the highest quality telecommunications services, utilizing the most advanced technology available. They provide the sophisticated, dependable communication services that businesses rely on to successfully compete and grow in a competitive marketplace. Over 150,000 fiber miles with some 750 lit buildings throughout the Northeastern United States.

Evansville, In, Us

A private company providing video, voice, data, security, outsourced information technology services and Internet services, including enterprise data centers, cloud computing services, software as a service, remote data storage, e-commerce, web page design, hosted SharePoint / Outlook and custom programming services. Its holdings include a CLEC and a fiber-to-the-premise provider.Responsible to Chairman of the Board for all technology and new product/service initiatives. Led the engineering function for 4 subsidiaries. Also responsible for over 300 first tier locations and 10,000+ total locations.- Developed and successfully executed a post merger information technology integration plan including technology, personnel, and culture. Result: Reduced expenses and increased capabilities in agreement with the pre-acquisition assessment.- Led the project management office (PMO) that managed all post merger activities ranging from employee benefits to product / technology consolidation. Result: Exceeded pre-acquisition assessment targets.- Led the design and integration of a large Cisco based private/public data network. Result: Created one of the largest IP MPLS based networks in the world while reducing operating expenses and increasing reliability.- Championed the consolidation of a national VoIP based switching infrastructure. Result: Reduced operating expenses by over 50%, increased functionality, reliability and scalability.- Drove the divestiture of a technology equipment subsidiary as part of the integration strategy. Result: Eliminated annual operating losses in excess of $2,000,000.

Evansville, In, Us

Responsible to President for leading Information Technology, Network Engineering, Operations, Business Development, and Customer Service.- Led implementation of an Operational Support System (services based ERP system) including vendor/software evaluation, process documentation, and change management that positioned the company for long-term growth. Result: Automated workflow and reduced cycle times for new product introductions by over 45%.- Conceived and drove the launch of a managed services business (security, network services, cloud computing, software as a service (SaaS), hosted data storage). Result: Launched managed router, security/firewall, and PBX services exceeding business plan goals by 35% - Developed and executed a strategy to implement a VoIP service delivery platform and related processes. Result: Launched the integrated VoIP platform in 14 months with all service delivery and process components in place.- Conceived and launched a shared Data Center / outsourced IT business including the design and development of a 30,000 ft2 facility and associated processes including disaster recovery and business continuance services (DR / BC) Result: The facility maintained 100% uptime and reached capacity in 4 years leading to the accelerated launch of additional shared data center facilities.- Led the company’s strategic planning effort. Result: Drove the company’s evolution from a strictly wholesale provider of bulk products to a customer satisfaction based provider of end user products and services increasing this segment by nearly 350% over 6 years.

Evansville, In, Us

Responsible to the President for leading Information Technology, Engineering, Operations, and Customer Service- Championed a customer satisfaction initiative based on high quality service and high touch support systems: Result: Increased customer satisfaction from 50% to 98% in 3 years driving increased customer loyalty and greater profitability.- Developed and expanded the company’s IT function to support a rapidly growing and changing business. Result: Created a high performing IT team that rapidly delivered applications to support the business’s changing growth model including billing, customer service, and operations centric systems.

Bachelor Of Science - Bs, Engineering

Master'S Degree