Michel Vo Email & Phone Number

St-Jean-Sur-Richelieu, Quebec, Canada

Montreal, Quebec, Canada

• Maintain applications and develop them according to business needs• Support projects for new solutions or platform developments• Support the systems in place• Advising in the implementation of solutions meeting business needs• Analyze needs, whether business or functional• Work as a team to resolve issues

Montreal, Canada Area

- Process standard and non-standard IT requests quickly- Check the requests made by the suppliers;- Ensure compliance with established policies, standards and procedures for the timely and efficient processing of applications;- Validation of approvals- Inform the team leader of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Keep abreast of developments and technological changes in order to monitor the… Show more - Process standard and non-standard IT requests quickly- Check the requests made by the suppliers;- Ensure compliance with established policies, standards and procedures for the timely and efficient processing of applications;- Validation of approvals- Inform the team leader of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Keep abreast of developments and technological changes in order to monitor the evolution of systems, equipment and software and develop their skills and knowledge so as to increase their professional autonomy;- Coordinate and deliver services for all printer requests (add / change / move)- Work together with suppliers and stakeholders- Participate in different cost reduction initiatives Show less

Montreal, Canada Area

-Provide employees of the National Bank with support and instruction via e-mail and telephone -Configure and support hardware and software relating to Windows operating systems, Cisco IP Telephony, and mobile devices.-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations -Provide second-level problem resolution, through the utilization of remote control tools -Create and maintain… Show more -Provide employees of the National Bank with support and instruction via e-mail and telephone -Configure and support hardware and software relating to Windows operating systems, Cisco IP Telephony, and mobile devices.-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations -Provide second-level problem resolution, through the utilization of remote control tools -Create and maintain support documents utilized by the servicedesk -Administer NT, Exchange, and RSA remote-access accounts for end-users-Performed Quality Monitoring for trouble-tickets assigned to 2nd Level support-Participate in various projects designed to improve IT department's performance-Coordinate the escalation of unresolved issues Show less

Montreal, Canada Area

-Provide employees of the National Bank with support and instruction via e-mail and telephone-Diagnose and troubleshoot hardware and software issues in a Windows 7/XP environment-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations-Provide second-level problem resolution, through the utilization of remote control tools-Perform software-installation and pushed software-updates though… Show more -Provide employees of the National Bank with support and instruction via e-mail and telephone-Diagnose and troubleshoot hardware and software issues in a Windows 7/XP environment-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations-Provide second-level problem resolution, through the utilization of remote control tools-Perform software-installation and pushed software-updates though the utilization of remote control tools-Administer NT, Exchange, and RSA remote-access accounts for end-users-Accurately document all technical support and customers' help-desk interaction Show less

Montreal, Canada Area

-Travel to client local offices to perform desk side support duties -Provide support services that cannot be performed through remote control-Troubleshoot software and hardware problems relating to classroom computers and projection equipment -Participate in setup, migration, and relocation of computer equipment-Handle software installation/support/upgrades -Install and configure lecture capture microphones and document cameras -Re-organize and relocate IT equipment in… Show more -Travel to client local offices to perform desk side support duties -Provide support services that cannot be performed through remote control-Troubleshoot software and hardware problems relating to classroom computers and projection equipment -Participate in setup, migration, and relocation of computer equipment-Handle software installation/support/upgrades -Install and configure lecture capture microphones and document cameras -Re-organize and relocate IT equipment in stockroom -Document all incidents with Footprints software -Booking and setup of IT and A/V equipment Show less

February 2014 (expected)

Montreal, Canada Area

-Provide employees of Zurich, Motorola, Freescale, and AON with support and instruction via e-mail and telephone-Diagnose and troubleshoot hardware and software issues in a Windows 7/XP environment-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations-Provide second-level problem resolution, through the utilization of remote control tools-Perform software-installation and pushed… Show more -Provide employees of Zurich, Motorola, Freescale, and AON with support and instruction via e-mail and telephone-Diagnose and troubleshoot hardware and software issues in a Windows 7/XP environment-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations-Provide second-level problem resolution, through the utilization of remote control tools-Perform software-installation and pushed software-updates though the utilization of remote control tools-Administer NT, Exchange, and RSA remote-access accounts for end-users-Accurately document all technical support and customers' help-desk interaction Show less

Montreal, Canada Area

-Provide employees of Agere Systems with support and instruction via e-mail-Diagnose and troubleshoot hardware and software issues in a Windows 2000/XP environment-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations-Provide second-level problem resolution, through the utilization of remote control tools-Administer NT, Exchange, and RSA remote-access accounts for… Show more -Provide employees of Agere Systems with support and instruction via e-mail-Diagnose and troubleshoot hardware and software issues in a Windows 2000/XP environment-Provide first-level problem resolution for information systems services, including problem definition, research and resolution of complex situations-Provide second-level problem resolution, through the utilization of remote control tools-Administer NT, Exchange, and RSA remote-access accounts for end-users-Accurately document all technical support and customers' help-desk interaction Show less

Montreal, Canada Area

-Provide Bell Sympatico end-users with support and instruction via e-mail-Upsell and support Bell Sympatico-related products, such as Gamesmania, Freedom Security, and Voicenet-Diagnose and troubleshoot end-users' dial-up and DSL internet connectivity, email, hardware and software issues in a Windows 95/98/2000/XP environment-Accurately document all technical support and customers' help-desk interaction

Aec, Information Technology Support Specialist

Acquired competencies for the following IT Support disciplines: Communication, Customer Service, Problem Solving, Teamwork, MS Excel, MS.

Dec, Creative Arts