Worked to improve enterprise-wide operational maturity by consolidating operational telemetry, events, logging, and monitoring, across cloud and on-prem infrastructure. Improved situational awareness through data collection, automation, and rigorous compliance with well-defined patterns and practices.• Created operational business metrics to act as early warning system for system outages.• Redesigned Product Data Quality system to remove tight coupling from enterprise loan management systems.• Currently designing global telemetry system to support Just in Time logging, monitoring, and alerting.

• Worked collaboratively with business partners to improve change success rate 10% by moving from fragmented, manual code deliveries to a pattern-based process using industry-standard DevOps toolsets. • Drove the enterprise towards Tenant Governance model of capacity management, using an internally developed application to collect, report, analyze, and affect changes to business and infrastructure requirements. • Managed vendor relationships from requirements to contract execution with an eye toward controlling cost without sacrificing efficiency.• Worked on developing globally dispersed staff while enabling the achievement of organizational goals, as well as, increasing the team's efficiency through data collection, documentation, and automation.

Held multiple roles, regularly increasing in scope, complexity, and responsibility, starting as individual contributor on the Windows Engineering team. Promoted to team lead and then manager based on ability to find unique and efficient solutions to difficult problems and my mentorship of junior team members. Supported $200MM monthly internal cost recovery process.• Led team through expansion from ~700 servers to ~3K servers with a focus on moving daily projects, engineering, and support to risk mitigation, continuity, and automation. This resulted in my promotion to VP.• Selected to turn around team that owned reporting and automation for ~40K Unix servers, improving in risk management, standards compliance, and configuration management in three years.• Chosen to create and manage a team of ~30 managers, project managers, developers, admins, and OS subject matter experts (SME) which owned automation for ~35K infrastructure Windows and *nix servers, as well as, compliance, configuration management, billing and situational management reporting for all 150K servers at the firm.• Led team in completing major project for an analytical database providing a 360° view of server infrastructure. • During last year, managed global L3 Unix support team, including 65 Unix admins, engineers and team leads in seven countries managing daily operations and supporting ~17K servers

Manage a team of DBAs, developers, and infrastructure design professionals. The team collects data from corporate and operational source to provide operational intelligence for 150K Windows and Unix Servers. We turn data into an asset by creating and supporting web-based and client/server-based applications to enable compliance, configuration management, decision management and automation.

Manage global team of administrators that provides 24 x 7 support for a global set of tools to provide for automation use cases such as build, patch and software deployment. Duties include the support of Tivoli Provisioning Manager.

Worked with management and the businesses to define and create reports and tools to provide situational awareness, compliance, configuration management and cost avoidance in the physical and virtual domains for 40,000 Unix servers.

Reporting and Automation, Team LeadThe Reporting and Automation team is a cross-functional, globally matrixed team charged with the elimination of one-off solutions in favor of best practices and the reduction of duplicate efforts among teams. For more than 35,000 Windows and UNIX servers, the team delivers configuration management and compliance reporting. In addition, the team provides automated solutions to remediate any issues identified by reporting. As team lead I am responsible for:• Tool Design and Development.• Database Development and Administration.• Managing Team Members.• Resource Allocation.• Project Management.• Tactical and Strategic Planning.Applied Engineering, Team LeadLead a team responsible for engineering technology solutions and addressing problems evolving from the support of 3000 Windows servers. The applied engineering team is also responsible for taking solutions developed by global engineering and integrating them into BAU processes. As team lead I am responsible for:• Managing Engineers.• Mentoring/Advising System Administrators from Multiple Teams.• Providing Level 3 Hardware, OS and Application Support.• Designing Application Environments to Support High Availability and Continuity of Business.• Architecting New Business Solutions.• Ensuring All Servers Meet Configuration and Compliance Requirements.