Michael Walker, Pmp Email & Phone Number

Las Vegas, Nevada Area

Leading enterprise transformation programs, and project initiatives to enable our clients vision.

Las Vegas, Nevada Area

Program / Project manager in the Caesars Program Management Office to improve processes, establish KPI’s, and link objectives to corporate strategy.• Established a collaborative team that created process improvements such as a Program Manager Dashboard, PM Playbook, Standardized documentation, and Checklists.• Portfolio management of a series of projects totaling $3.5M budget.

Rochester, New York Area

Defined/delivered IT strategy to enable and deliver corporate vision of growth, acquisition, and industry innovation.• Managed a $1.8M budget and created an IT Budget process, including real time dashboards and quarterly reviews.• Created a Business Intelligence Competency Center (BICC) to ensure technical initiatives from the Data Warehouse Program were aligned to business objectives and goals.• Improved customer service companywide for an organization with 4,000 employees in the field.• Implemented new services such web enabled conference calling system, conference room upgrades, the ability to push updates to field laptops, and help desk improvements; produced $50K annual cost savings.• Developed a three-year medium term strategic plan that included: creation of a data warehouse, infrastructure renovation, mobile device independence, creation of a PMO, trend analysis, reports, and dashboards. • Planned activities for merger acquisition strategy, system appraisal, migration, consolidation, and ERP integration.

Led strategic IS services in support of a confectionary products manufacturing leader; managed a $2.6M annual budget. • Tracked and reviewed up to $4.2M in regional spending, and delivered financial review against business objectives and constraints to address changing year-end financial goals. • Transformed underperforming site, regional, and global teams into high-performance contributors that consistently exceed expectations through effective coaching and creation / management of personal and technical objectives. • Forged lasting, productive relationships with multiple divisions including manufacturing, engineering, sales, and corporate operations to ensure successful delivery of a wide range of IT systems and services. • Created and maintained partnerships with stakeholders at all levels, from company business owners to factory-floor end users, to ensure effective change integration across the enterprise.

Program Manager Office Directed global migration of all internal email, IM, live meeting, and personal web hosting to externally hosted MS BPOS service. Established/executed overall strategy and developed/achieved all benchmarks. Led eight senior direct reports. • Managed the transition of 77 sites, 8600 end users, and 6,000 PCs to MS BPOS Services.• Built a PMO from the ground up utilizing MS SharePoint /MS Project, providing dynamic reporting of program key metrics, milestones, percentage complete, and problem resolution. • Provided Share Point expertise and real time dynamics to a geographically disbursed team of 120 employees; enabled full, bidirectional synchronization between MS Project and SharePoint.• Streamlined launch functions for 14 simultaneous projects and rolled out systems globally within a three-week window, improving uptime and reducing support calls. • Successfully deployed BPOS and newly created PC image to a pilot group of 200 remote sales users.

Served as Ambassador for a recently acquired Wrigley IT Headquarters; initiated full integration with Mars IT culture and ensured smooth transition to new joint corporate model. Built and led multiple teams to support integration of clients, servers, and desktops. Developed forecasting for Mars NA, including laptops/desktops, to support capital appropriations. • Successfully united two major organizations through effective emphasis on shared principles. • Merged effective Wrigley processes, including PC procurement, imaging, application deployment, asset management, and retirement, into Mars North America operations.

Led a major IT reorganization for a facility producing $1B in annual revenue; directed infrastructure services for five sites, including Waco, Bentonville, and Santa Fe. Led team of four direct reports and managed a $1.2M operational budget.• Implemented first comprehensive Virtualization Program for Mars sites, including virtual servers for business services, factory floor system controls, virtual desktop services, rapid deployment, and disaster recovery.• Lowered operational costs 33% per year, increased uptime, and decreased waste $220K per annum. • Partnered with Engineering Manager on a major upgrade of 120-switch LAN controls system to a new Cisco system.• Spearheaded comprehensive strategic site infrastructure refresh program. • Implemented VOIP, extended wireless, and monitoring/alerting system.• Upgraded backup disaster recovery systems /processes and led replacement of all desktops / laptops.

Promoted to direct all global EUT (End User Technology Department) infrastructure services for Mars. Led team of 11 in development, design, and deployment of critical strategic systems including email, IM, and team web services. Directed global collaboration services for 270 servers in 200+ sites. Managed $2.6M operational budget. • Led rapid development of the first comprehensive global standard client build /processes and successfully deployed solution to 200 sites and 35,000 clients in two years; enabled full standardization for global desktop services. • Implemented first monitoring / alerting processes and increased uptime to 98%+. • Slashed external email delivery from 4 hours to 15 seconds, dramatically streamlining operations.

• Developed a system for scanning all Lotus Notes based application for Y2K compliance.. • Lead a team of developers that provided corrective actions and enhancements.

6 years active duty. Honorable discharge.