Mike Wallace Email & Phone Number

Dallas/Fort Worth Area

Consults with office managing partners and project steering committees to provide technology solutions that enhance the workplace experience, gain operational efficiencies, promote wellness, foster collaboration, and increase overall productivity.

Dallas/Fort Worth Area

Leading the Visual Communications and Interaction (VCI) team, Mike executed EY’s global visual communications strategy, oversaw the rollout of VCI digital devices, and drove EY’s use of the visual content distribution system globally.• Doubled the size of global deployment in 18 months (400 to 800 end points)• Realized over $1.5 Million in quantitative value in the last 12 months• Leads a team of professionals who manage content on screens in 156 offices globally

Dallas/Fort Worth Area

Responsible for managing the lifecycle of incidents and problems for three global business service lines.• Proactively identified trends and potential problems to prevent similar incidents in the future• Monitored major incidents and acted as problem coordinator for major problems• Continuously promoted incident and problem management best practices globally

Dallas/Fort Worth Area

Responsible for management, design, engineering, and third-level support of mobile messaging solutions.• Assisted in implementation of a global disaster recovery (DR) solution for BlackBerry.• Assisted in design and implementation of a global solution to extend messaging to iPhone and iPad.• Developed the process, setup and distributed iPads to our top eighteen Global Executives in London (November 2010)

Dallas/Fort Worth Area

Responsible for managing the lifecycle and day-to-day operations of Ernst & Young mobile products and services including BlackBerry, mobile broadband, remote access (VPN) client, desktop faxing, mobile broadband, and wireless LAN.• Established strategic direction of each product and service managed by my team and developed roadmaps.• Directly supervised a team of product managers known as Mobile Products and Services (MPS).• Managed project to document all team processes including product and service management best practices

Dallas, Texas, United States

Responsible for managing day-to-day operations of the Ernst & Young account team with IBM to provide 24/7/365 end user IT phone support through the National Help Desk (NHD).• Assisted product managers with requesting support and coordinated with IBM to develop procedures, ensure knowledge creation, and provide technician training to achieve effective technology support• Developed multi-tiered escalation models and utilized ITIL foundations to ensure effective technology support• Monitored and trended incidents and recommended updates to incident management processes to improve support

Dallas, Texas, United States

Responsible for a team of desktop support technicians in the Dallas National Accounting Center (NAC) office providing telephone and workstation support of local and remote users with hardware, software, printing, email and network connectivity incidents. Also coordinated the Windows loadset configurations for all new hires for the Ernst & Young Dallas offices.

Dallas/Fort Worth Area

Performed telephone and workstation support of local and remote users with hardware, software, printing, email and network connectivity incidents.• Network administrator for Novell NetWare and Lotus Domino servers• Supported a global workforce of sales executives and administrators • Assisted with the ongoing update and revision of service provider training curriculum

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma

Activities and Societies: DECA