Mike Wallace

Mike Wallace Email and Phone Number

Enhancing workplace experience with technology @ EY
london, greater london, united kingdom
Mike Wallace's Location
Dallas-Fort Worth Metroplex, United States
Mike Wallace's Contact Details

Mike Wallace personal email

About Mike Wallace

Mike Wallace is the Americas Strategy and Relationship Management leader within Real Estate Technology and Innovation (RETI) at EY. He consults with office managing partners and project steering committees to provide technology solutions that enhance the workplace experience, gain operational efficiencies, promote wellness, foster collaboration, and increase overall productivity.Mike began with EY in 1999 in the Americas IT organization and has held various roles in project management, service management and product management. He is a graduate of the University of North Texas with a BBA in Financial Services and was a member of the Real Estate club. Mike enjoys reading and spending time with his family (wife Amy and daughter Bailey).

Mike Wallace's Current Company Details
EY

Ey

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Enhancing workplace experience with technology
london, greater london, united kingdom
Website:
ey.com
Employees:
296502
Mike Wallace Work Experience Details
  • Ey
    Americas Strategy And Relationship Management Leader
    Ey Jan 2019 - Present
    Dallas/Fort Worth Area
    Consults with office managing partners and project steering committees to provide technology solutions that enhance the workplace experience, gain operational efficiencies, promote wellness, foster collaboration, and increase overall productivity.
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  • Ey
    Global Visual Communications Leader
    Ey Apr 2013 - Jan 2019
    Dallas/Fort Worth Area
    Leading the Visual Communications and Interaction (VCI) team, Mike executed EY’s global visual communications strategy, oversaw the rollout of VCI digital devices, and drove EY’s use of the visual content distribution system globally.• Doubled the size of global deployment in 18 months (400 to 800 end points)• Realized over $1.5 Million in quantitative value in the last 12 months• Leads a team of professionals who manage content on screens in 156 offices globally
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  • Ey
    Incident And Problem Manager
    Ey Mar 2011 - Apr 2013
    Dallas/Fort Worth Area
    Responsible for managing the lifecycle of incidents and problems for three global business service lines.• Proactively identified trends and potential problems to prevent similar incidents in the future• Monitored major incidents and acted as problem coordinator for major problems• Continuously promoted incident and problem management best practices globally
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  • Ey
    Infrastructure Engineer
    Ey Oct 2009 - Mar 2011
    Dallas/Fort Worth Area
    Responsible for management, design, engineering, and third-level support of mobile messaging solutions.• Assisted in implementation of a global disaster recovery (DR) solution for BlackBerry.• Assisted in design and implementation of a global solution to extend messaging to iPhone and iPad.• Developed the process, setup and distributed iPads to our top eighteen Global Executives in London (November 2010)
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  • Ey
    It Portfolio Manager
    Ey Jan 2006 - Oct 2009
    Dallas/Fort Worth Area
    Responsible for managing the lifecycle and day-to-day operations of Ernst & Young mobile products and services including BlackBerry, mobile broadband, remote access (VPN) client, desktop faxing, mobile broadband, and wireless LAN.• Established strategic direction of each product and service managed by my team and developed roadmaps.• Directly supervised a team of product managers known as Mobile Products and Services (MPS).• Managed project to document all team processes including product and service management best practices
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  • Ey
    National Help Desk (Nhd) Account Manager
    Ey Mar 2003 - Jan 2006
    Dallas, Texas, United States
    Responsible for managing day-to-day operations of the Ernst & Young account team with IBM to provide 24/7/365 end user IT phone support through the National Help Desk (NHD).• Assisted product managers with requesting support and coordinated with IBM to develop procedures, ensure knowledge creation, and provide technician training to achieve effective technology support• Developed multi-tiered escalation models and utilized ITIL foundations to ensure effective technology support• Monitored and trended incidents and recommended updates to incident management processes to improve support
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  • Ey
    Technology Support Services (Tss) Team Lead
    Ey Apr 1999 - Mar 2003
    Dallas, Texas, United States
    Responsible for a team of desktop support technicians in the Dallas National Accounting Center (NAC) office providing telephone and workstation support of local and remote users with hardware, software, printing, email and network connectivity incidents. Also coordinated the Windows loadset configurations for all new hires for the Ernst & Young Dallas offices.
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  • Acclivus Corporation
    Technical Support Specialist
    Acclivus Corporation Apr 1997 - Apr 1999
    Dallas/Fort Worth Area
    Performed telephone and workstation support of local and remote users with hardware, software, printing, email and network connectivity incidents.• Network administrator for Novell NetWare and Lotus Domino servers• Supported a global workforce of sales executives and administrators • Assisted with the ongoing update and revision of service provider training curriculum
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Mike Wallace Skills

Portfolio Management Solutions Consulting Project Management Vendor Management Strategic Planning People Management

Mike Wallace Education Details

Frequently Asked Questions about Mike Wallace

What company does Mike Wallace work for?

Mike Wallace works for Ey

What is Mike Wallace's role at the current company?

Mike Wallace's current role is Enhancing workplace experience with technology.

What is Mike Wallace's email address?

Mike Wallace's email address is m1****@****hoo.com

What schools did Mike Wallace attend?

Mike Wallace attended University Of North Texas, Berkner High School.

What skills is Mike Wallace known for?

Mike Wallace has skills like Portfolio Management, Solutions Consulting, Project Management, Vendor Management, Strategic Planning, People Management.

Who are Mike Wallace's colleagues?

Mike Wallace's colleagues are Giovanni Napoli, Thomas Nimac, Ma. Dremcy Domingo, Cpa, Anna Elsa Eugine, Sreenivasa Korivi, Deepak Mani, Alejandra Ramirez.

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