Mike Wall Email & Phone Number

Sutton, GB

Navi Mumbai, Maharashtra, IN

London, London, GB

Following handover of Lichfield Fulfillment Centre (FC) into BAU in Feb 2022, migrated into a Service Design & Transition role focusing on Strategic Supply Supply Chain Initiatives for the next 6-18 months and working with the Service Delivery & Transition Team on developing an updated Asos Service Design & Transition Process.

London, London, GB

Responsible for Asos Service Delivery and Transition at new Lichfield FC, working closely with the onsite GXO Tech Team to ensure a smooth go live and transition to BAU. Site launched on time late summer before focus moved to ramping up operation for Peak / Black Friday Weekend including the first phase of Automation. Delivery & Transition included for.

London, London, GB

SDM for multiple Business Areas, Tech Domains & Platforms through challenging times driven by Covid, business change & expansion. Highlights include a key role in continuing to deliver great service whilst working with reduced headcount in Service Management, coordinating Peak / Black Friday 2020 planning & execution, onboarding of Topshop Team and working.

London, London, GB

In a dual role over the three years of Service Delivery Manager for a number of key Tech Platforms and Business Areas e.g. Customer Care, Data Services & Corporate Services. During this period supported and had an extremely close working relationship with Customer Care Senior Mngt Team supporting growth & transformation including rolling out a new Customer.

London, London, GB

Provided Service Delivery for Asos international Logistics sites in the US (Innotrac), Germany (Docdata) & Australia (Unipart). In addition managed service for the UK Returns site (Clipper) & Delivery Solutions Team / Carrier Mngt utilising the Metapack solution. In addition to Logistics responsibilities oversaw actions to stabalise the Customer Care.

London, London, GB

Moved to Camden office & managed a joint Supply Chain & App Support Team in addition to providing Service Delivery for UK Logistics (JDA & Metapack) & Core Business Management Systems e.g Buying & Merchandising (Merret), CRM & Fraud (Accertify). Following the opening of the Barnsley Warehouse managed an improvement initiative with Daemon Solution (Dae.mn).

London, London, GB

Transferred to permanent role continuing management of Hemel site as described below. During this period I supported closure of the Hemel site and transition to a new site in Barnsley. This included managing my Team through a 12 month closure and redundancy process and the transition of the Tech Support Operation to Barnsley, including training the new.

London, London, GB

Joined Asos to support the Asos Hemel Fulfillment and Returns Centre through Peak 2009, following a Red Prairie (JDA) upgrade earlier that year. Based in the Unipart run Operation managing a Team of 12 Systems Officers who provided onsite 24 x 7 Application and Technical / Desktop Support across 3 locations in the area.

• Established the Operational Efficiency Programme liaising with the CEO and Board on a frequent and regular basis, to ensure mix of projects continued to match changing priorities within the business
• Operational Efficiency Programme initiated to control delivery of key business projects for 2008 and ensure Project Management governance, standards and best practice used throughout the organisation
• Set up structure and processes for the Operational Executive, including organisation of quarterly meetings and was a key driver and advocate of the “Back to the Floor” and “Go Mad”initiatives
• Instigated a programme to address fundamental issues with store operations in Ireland, quickly making significant improvements e.g. Range, Pricing, Tags, Point of Sale (POS), Promotions & Supply Chain
• Key member of Challenging Costs Team setup to review cost saving opportunities across Business

• Programme-managed the realignment of the A.S. Watson UK Logistics Network, which involved all aspects of the programme from initiation through to solution delivery, including creation of Programme Management.
• Managed a high performance team during a period of ongoing ambiguity & business change
• Oversaw closure of three Superdrug and Savers DC’s based in Croydon, Hackbridge & Darlington and the creation of a new 500,000sq ft DC / Operation in Dunstable, including management of all core work streams.
• DC solution rolled out supported Superdrug and Savers Operations running together on the same WMS provided by Infor which utilised RF and Voice functionality for picking provided by a Zetes / Infor & Vocollect.
• Programme-managed selection process for warehouse automation solution designed to pick up to 2.4M cases/wk. Involved in overall solution design & DC layout, MHE tender process (Automated Picking and Storage.
• Programme-managed creation of business case for re-launching “Superdrug.com” website, project-managing the tender & selection of the 3rd party logistics provider (Christian Salvesen) and working with the IT Team in.

• Provided IT Account Management to Supply Chain, Distribution, Pharmacy, Payroll & HR Teams
• Negotiated global WMS software agreement for A.S Watson with various WMS software vendors
• Managed £2.2M first phase DC reorganisation programme, building an effective foundation for further strategic changes. Programme included migration of Superdrug Southern DC to an interim site at Hackbridge and the.
• National Programme for IT (NPFIT) – Government / NHS initiative to implement electronic prescriptions. Worked with Pharmacy Team, Industry peers, Company Chemists Association (CCA), Cegedim (Software Vendor) and.
• Oversaw IT aspects of setting up and decommissioning of Christmas peak-relief warehouse operation
• Delivered business case to roll out DC Voice picking solution across Superdrug DC network

• Provided IT Account Management to Supply Chain & Distribution Teams
• Oversaw Design and development of a new in-house Transport Management System (TMS)
• Kingfisher General Merchandise (GM) Sector - Managed development of system interfaces with Woolworth’s formats (Big W & Woolworth’s General Stores) & Superdrug.com website
• Owned Y2K Supply Chain Systems upgrade including pivotal role during go live and Y2K transition
• Analysed implications to IT of proposed Kingfisher GM Supply Chain & IT integration, including involvement in design of joint operational procedures developed in conjunction with Woolworths and Logica. To support.
• Integral part of Management Team that opened new 3rd Party DC (TDG) Operation at Mossend, Scotland, managing development and installation of Superdrug in-house WMS Solution

• Managed Team responsible for JDA MMS Master reference files & host integration development
• Performed Business Analysis & Design required to integrate JDA into Superdrug Business procedures
• Managed IT Development Team during first installation of Dallas WMS at Croydon DC
• Led IT Development Team during Dallas WMS upgrade at Croydon & implementation in Pontefract