• Support multiple global account teams to work with customers to deeply understand their business and technical needs, develop architectural solutions for the adoption of AWS cloud platform across Media and Entertainment (M&E), Healthcare and Life Science (HCLS) and High-Tech verticals.• Build deep relationships with senior technical individuals within customers by conversing about trends and strategy, delivering immersion day, remediating risk issues, optimizing current utilization and recommending best practice architectural patterns.• Ensure customer success by acting as a technical liaison between customers and various internal technical teams including production engineering teams, training and support teams; by providing product improvement feedback to product teams and accelerating the adoption of new features in customer deployments.

Responsible for designing, developing, and managing database services for the world’s largest fine art auction house:o Developed and Implemented architectural and strategic technical solutions to optimize data services including GDPR, proactive performance monitoring and disaster recovery.o Implemented an effective governance operating model to improve communication and productivity by preparing and reviewing operational or project progress reports.o Resolved complex issues including a business intelligence dashboard that continually crashed; analyzed bottlenecks, proofed concept and implemented new reporting engine on cloud to improve performance to user’s satisfaction and allow access from anywhere.o Led the global 4-member DBA team to realize both technical and service goals - 99+% server uptime, resolution of 10+ tickets per day, 15 minutes SLA, and 24x7x365 support coverage by recruiting and hiring staff, directing operations, establishing priorities and setting deadlines.o Implemented DevOps to complement transition from waterfall to agile framework by assessing current workflow and evaluating new services/products, developing and rolling out solutions.o Managed infrastructure/application joint projects including database server upgrading and virtualization using Hyper-Converged HPE SimpliVity.o Implemented service management processes by adopting ITIL best practices and focusing on change, incident and problem management processes. o Supported strategic IT transformation from in-house staffing to a managed services approach by evaluating team members and assisting with knowledge transfer, collaborating with vendor partners and ensuring that services remained functional. Assumed additional responsibilities for managing Digital Experience projects focused on Asian/Luxury sales and customer services.

Teaching Graduate Courses on Database Design & Management. This course utilizes a combination of lectures, hands-on computer exercises and real-world database projects to accomplish the learning goals including understanding the relational database model; explaining the considerations and choices available for achieving data integrity; explaining the role of normalization in providing efficiencies and data integrity; practicing the tools and techniques for transforming business requirements into viable, efficient, and reliable databases aligned with business requirements.

• Designed and developed Entity Relationship Diagram, physical database, stored procedures and load test in application development life cycle projects.• Consulted primarily to the financial sector including an online trading finance exchange and a private equity fund.

• Responsible for the entire information technology infrastructure consisting of 20 servers, 200 desktops and a 24x7 web site. Installed, configured and supported local area network, wide area network, internet system, email application, client and sale management system, and data protection. Installed and troubleshot hardware, software and peripheral equipment.