Mike Ward

Mike Ward Email and Phone Number

Head of Customer Experience @ Easy Business App
London, GB
Mike Ward's Location
London, England, United Kingdom, United Kingdom
Mike Ward's Contact Details

Mike Ward work email

Mike Ward personal email

About Mike Ward

I have more than fifteen years' experience as a marketer, business analyst, trainer and software developer and have worked in more than 20 countries across five continents. I have a strong analytical mindset and love solving problems and tackling new challenges.My technology expertise includes full stack web development, mobile development with React Native and a strong knowledge of marketing automation tools including HubSpot and Marketo. I am a HubSpot Champion User [Q4,2019] and have set up and managed complex HubSpot instances for a number of blue-chip clients.In my previous role, as Head of Data & Digital for ALIAS Partners, I was responsible for marketing operations and data for an award-winning B2B agency.

Mike Ward's Current Company Details
Easy Business App

Easy Business App

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Head of Customer Experience
London, GB
Mike Ward Work Experience Details
  • Easy Business App
    Head Of Customer Experience
    Easy Business App
    London, Gb
  • Easy Business App
    Head Of Customer Experience
    Easy Business App Mar 2020 - Present
    Sydney, New South Wales, Australia
    Responsible for front-end development at Easy Payslip - Australia's leading payroll and STP app for small businesses.React Native across Android, iOS and Web. Experience with TypeScript, Redux, React Query, React Navigation. Release management through App Store, Play Store and CodePush.
  • Pinpoint Panda
    Founder
    Pinpoint Panda Feb 2017 - Present
    United Kingdom
    Creating modern, responsive web and mobile applications and providing marketing consulting and freelancing services.
  • Alias Partners
    Head Of Data & Digital
    Alias Partners Apr 2018 - Mar 2020
    London, United Kingdom
    ALIAS helps B2B brands build customer curiosity, confidence & revenue through account-based marketing. As Head of Data & Digital, I create best-in-class interactive web assets utilising the latest web technologies to delight ALIAS' prestigious client base. I also spend a lot of time data-wrangling, coming up with slightly insane creative content ideas and trying to make the world's most elaborate automation workflows.Winner of 2019 B2B Marketing Award (bronze) for 'Best use of digital techniques or technologies' for'Winning cloud migration' for DXC Technology/Oracle Corporation.
  • Bleum
    Marketing Manager
    Bleum Jun 2016 - Feb 2017
    Shanghai, China
    - Increased inbound leads by 300%- Developed inbound marketing strategy- Designed, developed and launched updated website (Wordpress)- Designed and created successful AdWords campaigns- Created customized Google Analytics reports enabling deep, actionable insight- Managed company social media accounts
  • Bleum
    Senior Trainer
    Bleum Nov 2014 - Jun 2016
    Shanghai, China
    Working within the internal Academy team with a focus on Soft Skills and Career Development training.
  • Assima
    Epss Consultant
    Assima May 2014 - Aug 2014
    London, Uk
    Involved in an internal project focussed on Assima's Electronic Performance Support System (EPSS) - Vimago EPSS.- Developed best-practice sample EPSS content in SAP, providing concise, task-oriented support at the point of user need.- Created best practice guidelines and methodology for EPSS content creation, including writing style, use of external resources and focussing on critical tasks and process failure points.- Developed Excel automation tools to standardise and speed up content planning and step-by-step guide creation (storyboarding).- Delivered Vimago EPSS pre- and post-sales demonstrations to several MNCs including Shell and Coca-Cola.
  • Assima
    Senior Consultant
    Assima Jan 2013 - Aug 2014
    Contributed articles to the Assima blog and worked on several projects (Shell and Centrica), detailed below:
  • Assima
    Sap Training And Development Consultant
    Assima Mar 2012 - Dec 2012
    London, United Kingdom
    Worked on several projects (SABMiller, Xerox), detailed below:
  • Shell
    Global Central Trainer
    Shell Mar 2013 - Apr 2014
    United Kingdom
    Developed and delivered high-quality classroom training materials for modules covering Pricing, Billing and Adjustments for US and Australia deployments, flexibly managing stakeholders across multiple timezones and cultures.Delivered several high-quality, interactive training sessions utilising Cisco Telepresence technology – reducing travel requirements for users.Utilized SAP Scripting technologies to automatically create and test tens of thousands of data objects that were required for Shell's SAP training environment. Upskilled a team of other consultants on SAP Scripting and helped support data creation activities in SD, MM, FI-CO, PM and HM modules, among others.Winner of annual ‘Extra Mile’ training deployment award for 2013 for cross-team working and support.
  • Centrica
    Sap Learning Consultant
    Centrica Nov 2012 - Sep 2013
    London, United Kingdom
    Performed Training Needs Analysis (TNA) to identify gaps and suggest training improvements within the Management Information (MI) reporting space.Designed and developed a series of Business Warehouse (BW) navigation and content courses for both basic and advanced users, including a BW Overview eLearning moduleDelivered classroom Business Warehouse training across the Centrica Energy Upstream business for the UK, Norway and Netherlands, as well as via video conferencing for Trinidad.
  • Sabmiller
    Emi Training Developer
    Sabmiller Sep 2012 - Nov 2012
    Reading, United Kingdom
    Designed and captured ‘cloned’ simulations of SABMiller’s Enterprise Manufacturing Intelligence (EMI) system using Assima Training Suite (ATS) technology.Rapidly acquired knowledge of commercial brewing processes to develop a rich and accurate simulation presentation layer.Managed a small team of developers to ensure high-quality and timely output of deliverables.
  • Xerox
    Sap Training Consultant
    Xerox Mar 2012 - Aug 2012
    London, United Kingdom
    Developed and delivered training materials to both in-house Xerox staff and external 3rd party end-users in the UK & Ireland.Managed scope, development and delivery of the training data requirements for the Order-to-Cash (OTC) area, resulting in the creation, testing and replication of thousands of data objects utilised in multiple classroom courses.Developed complex Excel & VBA tools to automate many project tasks including the automated sending of training invite emails, and a system to automatically generate a participant workbook from a PowerPoint source file.
  • Shell
    Global Sap Trainer
    Shell Jun 2009 - Apr 2012
    Developed and delivered classroom, virtual and eLearning training materials in support of Shell’s ‘Downstream-One’ SAP project – one of the largest and most ambitious change transformation projects ever undertaken, encompassing 40,000+ end-users in 34 countries.Worked in many countries, and within a multi-cultural team, rapidly expanding my horizons and cultural awareness.Created a Shell blog sharing Excel Tips and Tricks with hundreds of subscribers; regularly one of the top 10 most popular personal internal blogs.Joint-second place (from 1000+ entrants) in a global Shell competition to identify a new advertising idea for a campaign.
  • Shell
    Operations Analyst
    Shell 2006 - May 2009
    Designed, built, tested and deployed operational and MI reporting systems to support the UK Customer Service Centre utilising MS Access, Excel, Business Objects, VBA and MS Office automation.Designed and developed a bespoke CRM system for tracking sales leads for the Retail Fuel Cards business, working closely with stakeholders to understand requirements, design, develop, test and deploy the system within a 6-week time frame. The system was rolled out to 8 countries and was used to process thousands of sales leads annually across Shell.

Mike Ward Skills

Business Process Training Delivery Sap Change Management Sap R/3 Business Analysis Training Sap Bw Sap Erp Sd E Learning Requirements Analysis Sap Sd Sap Implementation Business Process Improvement Microsoft Excel Technical Training Erp Access Sap Crm Employee Training Excel Vba Blended Learning Software Development Sap Products Training And Development Training Skills Elearning Hands On Training Sap Portal Sap Mm Software Training Sap Ps Metrics Performance Metrics Performance Reporting Metrics Reporting Sap Netweaver Business Warehouse Html Javascript Css

Mike Ward Education Details

Frequently Asked Questions about Mike Ward

What company does Mike Ward work for?

Mike Ward works for Easy Business App

What is Mike Ward's role at the current company?

Mike Ward's current role is Head of Customer Experience.

What is Mike Ward's email address?

Mike Ward's email address is th****@****ail.com

What schools did Mike Ward attend?

Mike Ward attended The University Of Manchester, Wyke Sixth Form College.

What skills is Mike Ward known for?

Mike Ward has skills like Business Process, Training Delivery, Sap, Change Management, Sap R/3, Business Analysis, Training, Sap Bw, Sap Erp, Sd, E Learning, Requirements Analysis.

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