Michael Wayne Email & Phone Number

Us

Summary: I am an experienced digital and social media innovator who grows client revenue with targeted, customer-focused campaigns. Clients appreciate my ability to create clear, data-driven strategies that build lasting customer relationships. ☛ I Work with Small Businesses to revamp or develop their Internet Presence; Pitching, Closing, Launching and Managing their Campaigns.☛ I consult and qualify prospective clients obtained through inbound and outbound marketing strategies.☛ Plan scope of work, timeline and budget.☛ Work with Clients to deliver projects on time and on budget utilizing Salesforce CRM.☛ Ensure campaigns (Social, SEM, PPC, PPV) are being optimized to their fullest potential for the client.☛ Develop Custom Websites, Email Campaigns, Landing Pages utilizing PHP/HTML/CSS/Photoshop & Wordpress or Joomla Content Management Systems.☛ Utilize Google Analytics, Webmaster Tools, & MOZ to analyze & optimize SEO.

Bellevue, Wa, Us

New York, Us

☛ Deliver consistent positive financial results through efficient management and execution of our four core service principles: put the book in the customer's hand, offer to order, offer the Member program, and fast cashiering.☛ Control the store budget, ensuring the correct appropriation of the payroll to achieve the sales per hour (SPH) goal and all operational expenditures.☛ Understand and execute Integrated Store Operations (ISO) standards to drive sales and productivity and teach your team to do the same.☛ Customize and execute the Visual Merchandising Standards (VMS); optimize sales through merchandise placement and responsible inventory management (orders and returns).☛ Coach and communicate with the store team about our all products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect our customers with the right solutions or products.☛ Drive sales by identifying and acting upon opportunities in the community, institutional sales, and bookfairs, thereby establishing a community relations network and tailoring your merchandise selection to local customers.☛ Select and develop managers, coaching them to interview, orient and develop talent to drive sales, control expenses, and achieve goals.☛ Recognize, anticipate and confront performance issues and take appropriate and timely corrective action in partnership with your district manager and in accordance with human resource guidelines.Prepare and deliver performance reviews and create learning plans to build a consistent and viable talent bench in the store.☛ Control internal and external shrink in partnership with regional loss prevention manager.

Summary: I earned 3 promotions in 3 years by leading record growth in the top market in the Country. Rapidly advanced through positions first as a Retail Store Manager, then to National Indirect Account Executive (BIG BOX Contract), to Indirect Account Executive, & finally to the Territory Sales Manager. I oversee P&L, KPI’s, and Sales operations for all of our Sales Channels across NY, NJ, and CT. Highlights & Achievements:☛Directly manage Account Executives, and Territory Brand Representatives.☛Develop and implement a strategic plan for all distribution channels including National (Best Buy and Best Buy Mobile) and Indirect Sales Channels in NY, NJ & CT.☛Responsible for hiring, developing, and mentoring a winning sales team.☛Create and execute a market business plan, direct and oversee daily business operations.☛Maintain a strong understanding of monthly financial and assume full P&L responsibility and accountability to drive operational excellence..☛Conduct ongoing analysis and sales forecasting for all distribution channels to ensure targets for sales, revenue, and customer growth, retention, and satisfaction are attained.☛Lead sales managers in identifying the right sales talent to drive the business forward and maintain a pipeline of potential employees by continuously prospecting for new talent.☛Partner and collaborate with all cross-functional teams required to execute market plans, assuring all related activities are coordinated and mutually supportive to achieve local revenue goals.☛Establish and maintain positive and profitable relationships with channel participants, customers, business partners.☛Leverage all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain and provide consistent feedback on unit goals, gain input on action plans and modify direction as necessary to ensure employee development and engagement and to hold employees accountable to overall business results.

☛ Direct point of contact for over 230+ small-medium sized Wireless distributors. ☛ Evangelized the value of Clear to Resellers; with an unwavering focus on educating, inspiring, and empowering sales managers and salespeople through consulting and coaching. ☛ Earned President’s Council Award for top regional performance in 2012 (Top 1% of the Company).☛ Design and implement all necessary strategies and tactics for achieving unit sales objectives and profitability.☛ Aggressively drove authorized resellers to maximize performance and exceed sales objectives. ☛ Provided data summaries for matrix calculations and reporting analysis on a daily/weekly/monthly basis.☛ Provided data reflecting channel productivity for weekly sales channel call.Promoted from National Account Executive to Indirect Account Executive.☛ Prior to my promotion to TM, transferred & groomed one of my former Retail Sales Managers, to assume my Position within 6 months.

☛ Managed for outsourced Retail management while providing on-site support in BestBuy Locations.☛ Meet or exceed sales quotas by managing in-store National Retail account representatives to leverage the Clear product suite inside our National Retail Accounts.☛ Evangelize the value of Clear by coaching, developing, and motivating account representatives by delivering on-going sales training, and proactively seek out ways to increase productivity and revenue performance.☛ Design and implement all necessary strategies and tactics for achieving unit sales objectives and profitability.☛ Aggressively drive BestBuy Management & Associates to maximize performance and exceed sales objectives. Determine success measures around defined benchmarks and communicate progress toward goals on a regular basis to deliver expected business results.☛ Effectively manage National Retailer and In Store representative sales activity through daily/weekly forecast to meet unit sales objectives.☛ Resolve all conflicts and offer continuous support to Clear‘s indirect retail partner (BestBuy) to ensure channel harmony.☛ Provide data and summaries for matrix calculation and reporting analysis.*Promoted from Retail Sales Manager.

☛ Launched the Clear Retail Brand in the New York City Market from the ground up. Alongside Channel Leadership & Management peers, recruited & trained sales staff for the entire NY/NJ Area. ☛ Launched three Clear Retail Store’s across NYC, each progressively higher volume, eventually managing highest volume store in the Country (Fulton Street Brooklyn).☛ Conducted ongoing analysis and sales forecasting to ensure targets for sales, revenue, and customer growth, retention, and satisfaction are attained.

Framingham, Ma, Us

Summary: As a Sales Manager with Staples, I was charged with leading my Store’s Sales & Business teams. Focusing on the Small Business Customer, I trained my teams on effective consultative selling, lead generation and relationship building techniques. I managed specialized services areas such as Copy & Print, Easy Tech Services, Computing and Mobile Phones. My primary objective was to build cross-departmental synergy and cross channel sales opportunities amongst these specialty areas and the rest of the store. I was accountable for achieving key metrics through coaching my staff to build “a best in class team” to deliver profitable year over year sales growth, while delivering exceptional customer service.Key Responsibilities:☛ Cross Functional Leadership: I worked with the GM, Department Managers and Shift Supervisors regarding business and key customer client opportunities. I coached and motivated sales specialists to strive to excel and stretch their capabilities. ☛ Development: It was my responsibility to recruit train, coach and performance manage the Copy & Print, Easy Tech, & Mobile Selling Specialists. ☛ Sales, P&L, & KPI’s Management: As a Sales Manager, I cultivated a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers, utilizing our CRM tool. I worked alongside GM & Department Managers to ensure Sales Targets where met and P&L was managed effectively.

Parsippany, New Jersey, Us

Summary: As the Operations Manager for TRU/BRU, I was responsible for Front End Sales Team, Back of House Operations, and Babies R Us Teams.I provided guidance and direction to these various store team’s, from Department Managers to Associates. I was responsible for Guest Satisfaction, Associate Development, Inventory Control, Human Resources, Safety, Loss Prevention and Expense Control (P&L). I was directly accountable for achieving financial results, growing operational metrics, maintaining operational standards, and human resource management. Key Responsibilities:☛ Training & Development: I provided training & development to Department Supervisors and Associates for the Front End Sales Team, Back of House Operations, and Babies R Us Teams; I provided continuous feedback to associates by recognizing and rewarding successful performance and addressing performance-related problems as they arose.☛ Financial Compliance: Responsible for all accounting/cash accountability procedures and payroll functions; administer associate evaluations and wage increases in a timely manner.☛ Operational Excellence: I oversaw all store direct receiving, pricing and signage compliance, store maintenance, & loss prevention/risk management activities

Bellevue, Wa, Us

Summary: Results Summary: I was Promoted from a Assistant Store Manager, to a Store Manager and recognized as a National Top Performer.At T-Mobile, I consistently led teams to meet or exceed assigned sales quotas, & service and revenue objectives. I built and maintained strong teams and sales through through people development, and managing to results. To drive results & inspire creative thinking, I utilized outbound sales to bring in incremental sales during down times. Over my tenure, I developed over 5 leaders among my sales force; guiding the professional development of two Assistant Retail Managers to Retail Store Managers, and three Sales Reps to Supervisors.Key Responsibilities:☛ Led by Example: Demonstrated consultative sales and service on the sales floor to provide visual/tactical training for Sales Reps.☛ Built Powerhouse Teams: I Recruited, developed, motivated and managed numerous high-performing teams throughout 5 Retail Locations. These teams routinely met and exceeded individual and team sales goals. I won the Divisional Directors Cup in 2006 for being the Top Performing Retail Sales Manager in the Northeast Region.☛ Performance Management: I educated my team to understand KPI’s & broad business initiatives into clear team objectives and concrete individual goals; aligning their goals with corporate sales objectives, which led to efficient, coordinated action.

Chicago,, Il, Us

As a Sears Portrait Studio Manager I was trained in photography and studio management skills. My management style was that of a Sales leader, with a business-owner mentality, to develop a culture of Accountability and Profitability.*Through performance management and relationship building achieved highest YOY sales increase for my location than previous 5yr year period; increased profitability through increased PRS (Portrait related sales) such as photos on disk, picture frames, etc.*Monitored and streamlined customer experience including store appearance, merchandising, sales presentation (pre-qualifying customers), and stricter adherence to corporate marketing directives and standards.*Responsible for recruiting and staffing, disciplinary action and terminations; Cash handling and deposit preparation; inventory management and receiving.

London, Gb

As a Web Developer I worked with cross-functional teams (marketing, design, project managers) to craft holistic solutions on all interactive platforms — web, apps, etc — and working on projects ranging from micro-sites to consumer sites to community platforms. In this role, I was responsible in supporting the development life cycle of digital initiatives. This includes requirements analysis, determining optimal technical solutions, and implementation based on design requirements. Key Responsibilities:*Understanding business, experiential requirements, and specifying technical requirements *Providing advice and recommendations from a developer perspective at early project stages; serving as a sounding board for front-end technical feasibility *Applying knowledge of programming standards and, when appropriate, developing reusable components that positively impact future projects *Abiding to code standards and best practices Skill Set:*PHP, MySQL, HTML, CSS, JavaScript.*Worked with open source CMS solutions*Working knowledge of the following related disciplines: strategic analysis, design and design systems, copywriting and content strategy, and usability and interaction design. *Experience with web analytics.

My primary responsibility was to positively and professionally respond to incoming calls, trouble tickets & emails from our customers and provide troubleshooting and technical assistance on repair and maintenance of our email product using technical documents, manuals and electronic reference guides.Key Responsibilities: *Provide assistance and troubleshooting for b2b & consumer clients, to exceed client expectations.*Accurately process customer repairs, orders and requests to exceed client expectations.*Maintain performance in accordance with departmental guidelines to ensure the highest level of quality for our clients.