$50 million provider of cloud-based (SaaS) software to provide marketing and CRM capabilities to real estate agents, top producing teams, and brokers throughout North America; 200 employees. Responsible for our customers journey from post sales through renewal. Organization consists of customer support, implementation/on-boarding, and account management; 75 employees via 5 direct reports. Responsible for department strategy & goals, leadership development, P&L management, and overall operations delivery.

$120 million provider of cloud-based (SaaS) software to improve clinical and business performance of post-acute care companies; 500 employees. A key senior leader that brought operational, customer service, and strategic planning expertise to help Brightree position itself as an industry leader and achieve its acquisition goals. Brightree LLC was acquired by ResMed (NYSE: RMD) in April 2016.Oversaw professional services team consisting of project managers, technical and system integration architects, management consultants and trainers; including oversight of professional services sales; 20 direct reports. Manage an implementation pipeline of 250+ projects with responsibility for $20 million in revenue. Implementation customers ranged in size from $2 million to $300 million in revenue. Responsible for employee/team development, KPI development and monitoring, process improvement, P&L management, and customer success delivery.

Corporate oversight of a $12 million billing and service operations center located in Paddock Lake, WI employing over 200 people and servicing 65 customers with annual government or insurance billings of $135 million. Initially a start up operation where we grew revenue by 50% in a two year period; implementing new processes and tools to facilitate rapid growth while ensuring excellent service delivery was achieved. Responsibilities include sales, human resources, and strategic service delivery

$200 million healthcare services company specializing in self-pay eligibility determination for Medicaid and Medicare for hospitals in 30 states; 400 employees. An integral member of the Strategic Transformation team contributing operational, process, and technology expertise facilitating revenue and EBITDA growth of 130% and 400% respectively over a five-year period; resulting in achieving company acquisition goals ahead of schedule. Chamberlin Edmonds was acquired by Emdeon (NYSE: EM) in October 2010Oversaw a $100 million fulfillment organization distributed via eight regional centers throughout the United States with over 300 employees. Responsible for strategic planning, P&L and budget oversight, KPI and performance metric development and monitoring, and team/employee development.

Responsible for putting in place mitigation plans for underperforming and/or distressed operational centers. Responsibilities also included managing two regional operations centers of 50+ people serving eight states with revenue and expense goals of $12 million and $2 million respectively.

Responsible for company wide strategic transformation plan. Program directives included process improvement, technology overhaul/optimization, and human resource alignment. This was instrumental in changing the company’s cost curve to position them for future revenue and EBITDA growth.

Provided leadership and management oversight for software implementations with clients ranging from $32 billion to $160 billion in asset size. This included scope definition, pricing, and delivery approach of the engagement through final delivery of the solution.

Consulted with several Fortune 500 companies within the banking and healthcare industry; delivering solutions in process redesign, technology and software delivery, and organizational development and change.