Michael Wetherell Email & Phone Number

Phoenix, Az, Us

Hoboken, New Jersey, Us

Menlo Park, Ca, Us

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.Genesys acquired Interactive Intelligence in December '16.As the Mid-Market Account Executive of the Pacific Northwest (Arizona, New Mexico, Nevada), I work closely with our partners as well as direct customers to provide Contact Center (Customer Engagement, Employee Engagement, Business Optimization) and Unified Communications needs to organizations under 1,000 employees.

Indianapolis, Indiana, Us

Who We WereProvider of software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs.Why Us?Because Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Tempe, Arizona, Us

Crexendo Inc., is a full-service cloud solutions provider that delivers critical voice and data technology infrastructure services to the start-up, SMB and small enterprise markets. Crexendo is comprised of industry-leading engineering, sales, marketing and support professionals that combine left-brain logic with right-brain creativity to design, build and deliver world-class cloud services that drive business productivity.Managed, developed and grew the Direct Sales Teams. Meeting organizational revenue goals while increasing sales booking totals on a per rep basis. Coached, mentored and led 19 direct reports (Outside Sales, Inside Sales, Client Retention and Business Development).► Increased sales revenues by 31% year over year in collaboration with the Channel team while helping to improve on the organizations cash-flow position.► Exceeded year over year sales for the Direct Sales Team by 13%.► Built, staffed and directed: Inside Sales outbound call center team resulting in increased bookings & back log in the SMB market. Client Retention team with less than 3% churn & higher level of client satisfaction. Business Development team increasing lead counts and quality with a combination of internal and 3rd party BD outsourcing while keeping the acquisition cost per lead lower than previous year’s average.For a detailed list of accomplishments, please request my resume.

Phoenix, Arizona, Us

Trans-West Network Solutions is a full Service Provider of IT Services, Cloud Voice & Data Solutions.In my time at Trans-West I effectively managed a very dynamic sales team, and drove company’s sales to ensure that revenues & margins are consistently at, or above, quota. While acting as a change agent transitioning a Value Added Reseller (VAR) to a Managed Service Provider (MSP) with recurring revenue for business sustainability. Coached, mentored and led 8 direct reports (General sales, CloudIT specialist, Partner Plan/Maintenance Account Executives, Sales Engineer & Sales/Contract Admin). Developed and implemented programs designed to understand new (Who, What, Why) and existing clients needs via 90 day CloudIT reviews & Customer Care meetings (with metrics & roadmaps) designed for improved relations, retention and renewals.► Grew margins by 11% for 3 quarters of FY14 (Dec - Aug)► While increasing Managed IT Services monthly recurring revenue by 53% over a 14 month period► Increased Sales bookings (outside of E-Rate 2014/2015 and Maintenance) by 15% FY14 over FY13 YTD numbersFor a detailed list of accomplishments, please request my resume.

Kanata, Ontario, Ca

Mitel is a global provider of business communications and collaboration software and services. As a Sales Enablement Executive at Mitel, I build and support a repeatable sales process, inclusive of key sales tools (process metrics) for the North American Sales Force, managing a professional team of 2 Sales Training courseware developers and a Solution Director of 6 Solutions Architects globally.With an engineering background, I have a technical mind. I excel at communicating concepts to a mixed audience of customers and sales force, and I strive to convey my enthusiasm in every role. I depict what the best practices look like to achieve desired business results.I designed and built Mitel Studio for production of Sales Training videos, which I produce, direct and host. These include Hospitality Vertical sales videos, Selling strategies into the IT Space and How to Demo Series for a cloud offering.For a detailed list of accomplishments, please request my resume.

Kanata, Ontario, Ca

As Channel Account Manager, I managed Mitel’s Southcentral and Southwest regional accounts, facilitated resellers growth and generated revenue through Strategic Consulting, training & development of personnel on Mitel’s products, services & support. ► Met or exceed sales revenue targets of 8 Million quotas annually► Designed sales presentations and provided coaching to dealers & sales force ► Grew business by 15% annually for FY10 & FY11, garnering multiple awardsFor a detailed list of accomplishments, please request my resume.

Kanata, Ontario, Ca

Upon Mitel’s acquisition of Inter-Tel, I was retained as Director of Field Sales Training & Support, with 2 sales trainers & 2 media developers under me. I developed and successfully implemented a comprehensive instructor-led product & services cross-training program for North American Sales teams. Additionally, I supported sales certification programs aligned to the current go-to-market initiatives.My sales presentations created unique value propositions for the sales teams to utilize to optimize sales successes. I was chosen as a spokesperson, analyst and media relations (i.e. IP Telephony & Enterprise Connect), managing trade shows, seminars and other public forums to educate industry consultants.For a detailed list of accomplishments, please request my resume.

Inter-Tel was a well known hardware manufacturer and software platforms integration developer, providing a wide range of managed services across multiple business communications platforms including SIP voice, data, and video network design and cloud-based calling.I came on board Inter-Tel back in 1991 as an Engineer and over the years took on numerous progressively challenging and more senior roles, ultimately finding my niche designing and hosting sales presentations and measuring the performance of sales strategies. As Director of Sales Training at Inter-Tel, I managed a Sales Trainer and two video/audio specialists for media based sales training (i.e. Inter-Tel Midday shows), working closely with Marketing on joint initiatives to the channel. ► Developed sales training course-ware, including sales manuals and presentations► Led a 2-week Sales Training course for direct & indirect sales professionals► Conducted and presented numerous popular and successful Web-based seminarsFor a detailed list of accomplishments, please request my resume.

I spent 7 years as Regional Sales Manager driving revenue in diverse territories from NY to CA, Mexico & Australia, serving as a liaison between Branches & Dealers and Inter-Tel on all matters regarding sales of product. I continuously recruited new dealers and supported current dealers by training and motivating personnel on Inter-Tel products, services & support. ► Met or exceeded a sales quota of $10,000,000 per quarter► Designed sales presentations and provided direction to dealers & salespersons For a detailed list of accomplishments, please request my resume.

I made the transition from Engineer to Sales Engineer, where I realized my inclination to motivate people do things in a way that they never have before. In my first sales position at Inter-Tel, I was recognized for providing assistance in product applications, training and competitive analysis, and was chosen to represent Inter-Tel in securing new business from trade show leads.► Taught 2- day seminars, provided product training to dealers nationwide For a detailed list of accomplishments, please request my resume.

With a formal Engineering Technology background, I got my start quality-testing Inter-Tel products.I soon was recognized as an Engineering Specialist, helping design new products and provide support of existing ones, recommending changes to product designs when necessary.For a detailed list of accomplishments, please request my resume.

Bachelor Of Science (Bs), Engineering Technology

Master Of Business Administration (M.B.A.), Business Management (In Progress)