To say a lot has changed in my more than 25 years in the telephone industry would be an understatement. I have seen the progression from cassette recorded voice messages to Voice over Internet Protocol (VoIP) to artificial intelligence (AI). While the technologies have changed, the need for excellent customer service and dedicated solutions providers has not. As the President of Message on Hold and Label King Turbo, I help companies in the carry-out and delivery food space find scalable solutions to persistent problems. While both businesses serve a breadth of markets, we have developed a niche in the pizza industry. Since its inception, Message on Hold has provided custom hold messages for our customers. Now, they also look to us to provide the latest technology they need to deliver excellent customer service over the phone. Using tools like VoIP, AI, we entertain, educate, and help callers. With our help, delivery restaurants with high call volumes can fulfill more orders, provide shorter queues, and ensure customers never get a busy signal. In addition to Message On Hold, I also serve as President of Label King Turbo. Our food safety tools offer convenience and accuracy to ensure the meals carry-out restaurants deliver is properly stored, prepared, and served. Technologies like our Label King Turbo and Temp King help staff avoid the often-dangerous human errors inherent in analog processes. If you’d like to learn more about the ways our companies are innovating the future of food delivery and safety, visit our websites or reach out to me directly. messageonholdservice.comlabelkingturbo.com(713) 409-6287mwick@sbcglobal.net