Michael Wight Email & Phone Number

Austin, TX, US

New York, US

- Fostering an infectiously fulfilling and productive culture among the engineering teams- Facilitating discovery, design, and implementation planning for internal tools, as well as customer and merchant facing e-commerce features- Promoting agile thinking and practice across the entire product and tech org- Aligning objectives with broader business goals.

Arlington, Virginia, US

- Leading agile development teams using Scrum and Kanban- Focused on continuous delivery and iterative improvement- Identifying client priorities and goals, pursuing the best solution for their needs- Accountable for tracking bookings and meeting contractual obligations- Negotiating resource changes and constraints between projects with other PMs

Orlando, FL, US

As Client Relations Manager, I was responsible for seeing that all HostDime clients receive an insurmountable level of service and support. This position encompassed my previous supervisory responsibilities and included the following additions:- Devising research campaigns to identify customer needs and pain points- Proposing client-focused product.

Orlando, FL, US

My job in this position was to facilitate positive and effective communication between our clients and team members. This cascaded into a broad range of responsibilities that included, but were never limited to, customer service, team coordination, troubleshooting, and social networking.- Handling of escalated tickets in queue and client calls - Overseeing.

Orlando, FL, US

My general responsibility as a Client Relations Analyst was working with members of various teams to tackle multi-departmental issues and collaborate solutions without the help of prior documentation or any kind of written protocol. It was my responsibility to work with management to ensure that we were prepared to the best of our ability for any similar.

Orlando, FL, US

This position was on the front lines of tech support, answering phones, live chats, and ticket emails. I spent this time learning the basics of server administration while also making great use of my customer service experience.-Customer Service and Support-Server and cPanel Management-Technical Documentation-Linux Troubleshooting / SSH

- Managed branding, licensing, and executive business functions- Developed the Littlefoot CMS user interface in HTML, CSS & Javascript- Created a stand-alone responsive CSS Framework for 3rd party integrations- Experience with GitHub, semantic versioning, and agile methodology- Proficiency with UX design principles, requirements tracking, and roadmapping

US

This was my first job, working flexible positions in different areas. I started in the box office and moved through ushering, then concession. My last position was at the Guest Services desk where I worked to assist customers with a wide range of issues. The majority of my responsibilities in Guest Services were geared toward customer satisfaction and.