Mike Williams Email & Phone Number

HQ Tralee Floor 2, Abbey Street, Tralee, Co. Kerry

• Providing computer support to business and individuals in their own homes and place of work. Including:
• PC and Laptop repair and upgrade
• Computer Maintenance
• Computer Setup
• Virus Removal
• Website Maintenance

County Kerry, County Limerick

• Entertainer & Trainer
• Singer/Guitarist, working as a solo performer in various venues throughout Kerry and Limerick. Performing 60's, 70's 80's cover songs.
• I also teach guitar and computers both to adults and children. Taught adult computer classes for KES.

County Kerry, Ireland

• Provided IT Support Services to KETB Adult Education Centres, Kerry
• Set up new computers/printers.
• Fault finding and repair.
• Hardware upgrades, software installation.
• Local Network set up and configuration.

Cork, County Cork, Ireland

• Provided Remote First Level IT support to Hospitals and Health Centres in the HSE South East region.My main duties included:
• Setting up and re-setting User accounts.
• Setting up and troubleshooting printers.
• Network management where appropriate.
• Provide technical assistance to Doctors Nurses and other staff.

North Campus

• First and Second Line technical support. The position involves full support of all Computer Service activities in the Institute. My main duties included:
• Setting up for practical classes, demonstrations in laboratory and other areas.
• Commissioning of new equipment.
• Network management where appropriate.
• Carry out routine maintenance of equipment.
• Provide technical assistance to lecturers and students to ensure the safe and smooth running of events. I also provided assistance with software problems (Microsoft Office, Adobe Acrobat, Photoshop)

IT Tralee, CO. Kerry

I graduated with a B.Sc. in Information Technology Support. My subjects included: Computer Hardware, Operating Systems (Windows and Linux), Web Design, Multimedia, Networking, Database Administration, Project Management, System Administration.

Tom Crean Centre, Tralee

• My Main role was as an IT Support Specialist which included:
• Building new customer accounts.
• Account maintenance and support.
• IT technical support, first and second level.
• Customer support and training via telephone, email and video. My other responsibility was to produce multimedia assets. Including:
• Maintaining the company website.

Kerry

Taught staff how to use new software system. Also taught Widows 7 and Microsoft Office.

Rock Street Tralee

• Work Placement for my course.Hardware and software setup, data backup and recovery, Virus removal, home networking. Maintenance and repair of desktop and laptop computers in house and remotely, including:
• Set up new computers/printers.
• Fault finding and repair.
• Hardware upgrades, software installation.
• Home Network set up and configuration.

Newcastlewest, Co Limerick

• Responsible for teaching new volunteers how to make Radio Programmes and up-skilling existing volunteers.
• Teaching audio editing, computers, recording and production techniques.
• Producing and Presenting Music and Current Affairs shows. Production, copy and traffic of station Advertisements.
• Production of Station Promos, etc. News Production and News Reading.

Ballyduff, Co. Kerry

• Successfully co-coordinated the sales and marketing efforts of the company as part of an expansion plan.
• Started and Managed a Tele-Centre for generating sales leads
• Implemented a standardized training program for all new sales staff
• Designed new order forms and sales reporting methods
• Designed new company stationary

Colorado Springs, Colorado, USA

• As a BDR my primary role was to sell auto insurance. I also had responsibility for training both new and experienced sales agents the sales skills they would need to help improve their sales performance.
• Held Insurance License in 21 states
• Consistently in the top 5% for sales in the company which employed 14,000 people
• Training computer and sales skills
• Member of new product test team

Colorado Springs, Colorado Area

I set up a travel company that specialized in visiting clients at they're home or place of work.

• AS retail manager for Ritz Camera my main responsibility was the successful day-to-day operation of a busy camera and photo-finishing store with annual revenue of almost $1 million. Duties included:
• Sales and Technical Training of all staff members
• Inventory control and loss prevention
• Health and Safety training

Bachelor Of Science (B.Sc.), Information Technology

The course covers: Computer Hardware, Operating Systems, Networking, Database Design/Administration, Web Design, System Administration.

Fetac Level 6, Interactive Multimedia

The course covered in part: Photography, Graphic Design, Video Production and Editing, Interactive DVD Authoring, Project Management

City & Guilds, Sound Engineering

Diploma, Travel And Tourism

Education record