Partner with clients to define, investigate, and prioritize data requirements, identifying gaps and opportunities to achieve strategic objectivesFacilitate thought leadership evaluations to establish strategic, data driven goals, KPIs and strategic initiatives. Drive roadmap creation and execution to introduce or enhance data best practices such as governance, storage, transmission, utilization, quality and reporting. Collaborate with technical and business stakeholders to implement successful rollout of data roadmapAct as liaison between business and technical stakeholders to ensure the effective translation of business data requirements into technical specifications. Deliver findings, results and status updates to client leadership, including C-suite stakeholders through comprehensive presentations and reports.Serve as Data Project Manager, ensuring adherence to budget, scope and timelines in accordance with project charters utilizing both agile and waterfall methodologies.Identify risks and gaps, create migration plans and escalate issues to clients and project leadership based on impact and priority.

Directly responsible for the overall management and daily operations of the NY Center of Excellence, incorporating three service lines, six departments and approximately 120 employees. Charged with maintaining oversight over all departments to ensure client satisfaction and compliance with all contractual SLAs including project completion timelines and reporting deliverables. Oversee the design, implementation, and review of the timelines with all departments to ensure all client and project deliverables are met. Manage all budget costs associated with OPEX, Cost of Goods Sold, and Contact Labor. Monitor and review all department staffing levels to make decisions on increasing or decreasing levels based on revenue forecasts while maintaining budgetary goals. Responsible for continual review of operational processes to improve procedures, develop key department metrics and drive efficiencies to remain competitive and cost effective. Review new client and sales proposals to provide operational requirements needed to support new programs. Direct client interaction to assist with new program procurement as well as to grow existing relationships. Manage direct reports comprised of senior director and director level positions while reporting directly to VP of Operations and Chief Operating Officer.

Responsible for oversight and management of daily operations for the scheduling department which is responsible for deployment and execution of project field associates. Continually analyzed data regarding incoming projects to predict workload requirement, analyze productive and completion rates and identify trends to resolve issues.Directly responsible for department staffing decisions and maintaining staff levels to stay within budgeted OPEX targets. Successfully launched staffing overflow program to third party vendor reducing contract labor costs by 30% and developed new employee training procedures.Developed and implemented new metric based monitoring programs to measure, analyze and improve staff productivity. Successfully launched employee telecommuting program, improving productivity while reducing overhead costs and turnover rates. Managed team of 45 employees including six direct reports.

Lead the operational integration of all new clients and programs, collaborating with the sales and operational teams to secure pricing, program requirement gathering, reporting creation, contract development and relationship transfer to the client service teams. Participated in new and existing client meetings to review company capabilities, demonstrate system platforms and design client programs. Created and maintained department performance and metric tracking reports for delivery to company executives. Managed technology/platform releases and enhancements from a business user perspective by coordinating with the System Development and QA teams to ensure successful code updates. Responsible for prioritization and ticket management for technology improvements to ensure timeliness of deployments were met. Assisted with the design, development and launch of a new proprietary reporting platform ensuring components were created to support the needs of the end business users.

Managed upwards of 5-10 merchandising accounts at one time from inception to completion.Directed client interaction, with an emphasis on meeting strict client set deadlines, creating and sending daily status reports, and adapting a project to meet the new needs of the client. Worked with clients to adapt plan-o-grams and other point of sale promotional materials to meet the requirements of the specified project. Responsible for creating instructions and field reports for direct use by associates in the field.Required to identify and develop problem solving solutions for any issues that arose while a project was in field.Assisted in the creation of project cost analysis reporting as well as new field associate registration and training programs.