Customer Service Representative
CurrentRemained calm and professional in stressful circumstances and effectivelydiffused tense situations.Assisted customers with price checks and addressing other inquiries.Maintained knowledge of current promotions, exchange guidelines,payment policies and security practices.Developed strong relationships with customers by providing personalizedassistance and support.Educated customers on special pricing opportunities and companyofferings.Answered incoming calls, providing frontline customer support orassistance with product and service transactions.Tracked orders from start to finish to ensure timely delivery of goods orservices.Updated databases with new and modified customer data.Used proven techniques to de-escalate angry customers during telephoneinteractions.Engaged in conversation with customers to understand needs, resolveissues and answer product questions.Fielded customer complaints and queries, fast-tracking for problemresolution.Updated Point of Sale and CRM system with order specifics and customerdetails, preferences and billing information.
