I've worked to understand the organizational goals and my team members' personal goals; Then align those goals to ensure the success of both. While at Ore we've been able to automate and grow the tech stack to handle new processes and revenue while simultaneously helping my employees grow and accomplish their goals internally and externally. Some accomplishments: -Directed the implementation of new softwares in the organization (ERP, MES, WMS, CPQ, CRM, Cross-platform APIs) using internal and external resources like Netsuite, RFSmart, Experlogix, Unity, Solidworks, Bysoft etc.-Hired and developed a small, highly effective team of cross-trained IT people to cover any technical issue that could arise while eliminating unnecessary spending in areas that weren't effective for the organization.-Created and managed Ore's first IT budget, including a roadmap for increased process automation and IT-focused revenue generation.-Contributed process knowledge and assistance in other areas of Ore like accounting, operations, and sales to help automate and improve business processes.*None of those things would be possible without the work of Nate, Jacen, Caleb, and Jacob.

Defining software applications will support and improve products and services, business activities, workflows, and processes; Including Netsuite Administration and associated integrations.Microsoft365 and Google Workspace Administration.Solidworks and Driveworks Administration.

Responsible for:Internal hardware(computers, AV, etc.)Networking(internet, VPN, DNS, etc.)Technology-related purchases and budgetingSystem access and auditsSystem Administration:NetsuiteZendeskInContact/ClearviewGsuite(google)Flight by CantoFile ServersSlackOffice 365JIRAAWSGoogle CloudGigyaGoogle Analytics...and moreSalesforce Commerce Cloud AdministrationInternal Security Ensuring uptime for all services managed by outside IT-vendors

Responsibilities include implementing and managing a host of solutions including: SalesForce/Demandware administration, WMS(HighJump, Shipstation, Skuvault), CRM(ZenDesk), ERP(Netsuite), Amazon AWS, Google for Work, Office 365, Active Directory, Cisco CM and UCCX, Cisco Meraki Networking, Windows servers, Fileshares, Apple Open Directory/MDM, Windows/MacOS Imaging, Virus detection and removal, and others as needs arise. Automating lower level tasksResolving Tier II/III Helpdesk issuesThis is a constantly demanding position that forces me to grow and learn every day.

Supported ~200 Windows/Mac user facing machines in 3 time zones including troubleshooting and resolution.Provided first line support for several of the companies IT resources: WMS(HighJump, Shipstation, Skuvault), CRM(ZenDesk), ERP(Netsuite), Amazon AWS, Google for Work, Office 365, Sharepoint, Active Directory, Cisco CM and UCCX, Cisco Meraki Networking, Windows servers, Fileshares, Apple Open Directory/MDM and others as needs arise.

Providing knowledge and advice in purchasing technology for consumers and departments at Weber State University.Buying and managing inventory.