Managed and executed over 20 different projects valued at up to $7 million, delivering on time and within budget. Led cross functional teams of 10+ to include electrical and cabling contractors, as well as IT engineers, System Architects and Network Administrators. Collaborated with stakeholders to define project scope, objectives, and success criteria ensuring alignment with business goals.• Developed detailed project schedules and milestones, utilizing online tools (Smartsheet).• Tracked project progress and provided regular updates to clients and executive management.• Managed vendor relationships, negotiating contracts that reduced costs by 10%.• Resolved project risks and issues through proactive risk management, ensuring a 95% project success rate.• Monitored and tracked project KPIs, ensuring that all project deliverables were met on time.• Created and maintained project documentation and artifacts, including scope statements, status reports, and RAID logs.• Developed shared project dashboards, thus enabling team members and stakeholders to access real-time project data and status (Smartsheet).

Responsible for providing strategic and operational leadership and work direction for a team of 10 direct reports: seven (7) System Engineers providing Windows, UNIX, Linux, Storage and Application administration and support in an enterprise of more than 1000 servers and 7+ petabytes of storage; as well as three (3) Systems Analysts (NOC) providing batch scheduling services, systems monitoring, data center space planning for four internal Data Centers, as well as application interfaces (file transfers, AKA feeds) to include intercampus systems and external vendors.• Oversight of work schedules to ensure proper support during/outside of business hours and emergencies.• Provided project management for infrastructure related projects, utilizing agile & waterfall methodologies.• Managed Service Now Incidents and Request queues by distributing the work across team members, response and resolution times were met according to defined SLAs.• Held monthly meetings with peer and customer managers, to facilitate collaboration and ensure good communication and setting/resetting expectations.• Provide weekly updates to Senior Leadership, on accomplishments and blockers• Conducted bi-weekly 1:1’s with direct reports to listen to their concerns/ideas, gauge progress with agreed upon goals and objectives and provide coaching and mentorship.• Responsible for maintaining inventory of IT assets, tracking them through each phase of the life cycle• Oversight of IT equipment preventive maintenance, patching, firmware and application release schedules. • Scheduled regular cross-training within the team, maintaining service efficiency and sustainability by ensuring appropriate depth of talent.• Established skills matrix to drive professional development.

Responsible for day to day Operations Support of over 750 Linux/UNIX Servers in a heterogeneousenvironment world-wide, including multiple versions of Linux (Redhat and Suse), HP, IBM, and Sun.• Storage management – monitor file systems, create/extend file systems where needed and whenrequested. Created documents for team to follow which reduced delivery time and eliminated reworkand downtime.• User account management – Create accounts, reset passwords, manage sudo definitions and write andmaintain documentation for team to follow, thus providing a consistent, positive experience for thecustomer.• Availability management – Maintained Nagios software. Created service checks to alert team to criticalevents, related to CPU, memory, storage utilization and application availability.• Cluster management – Designed and maintained VCS and MC Service Guard configurations. ReengineeredNFS/AUTOFS packages/configurations on SAP servers for improved fault tolerance andfailover capability.• Auditing Point of Contact – Designated at the SOX Subject Matter Expert, thus worked closely withvarious internal and external auditing entities, gathering and providing data and information for SOXtesting and reviewing SOX templates for validity and applicability.• Scripting – Created / revised / maintained various bash/ksh scripts, which aided various tasks related today to day operations.• Root Cause Analysis – Participated in RCA discussions and findings for various performance relatedevents and outages, providing detailed timelines and cause and effect diagrams, leading to correctiveand preventative actions being established.• Automation – Configured / implemented various automation deployments with BMC’s Bladelogic ServerAutomation Tool.

Responsible for ensuring service delivery metrics met on high priority projects.• Developed and maintained work, communication and escalation processes for service delivery betweenIT application and infrastructure teams.• Project Manager for Windows 7 / IE8 upgrade/conversion of over 300 client/web applications across theenterprise. Utilized both waterfall and agile methods. Hybrid approach was required due to complexity.• Project Manager for Windows 2000 server/desktop retirement of over 100 instances across theenterprise.

Responsible for providing work direction and supervision of ten (10) system administrators providing UNIX,Storage Area Networking, and Middleware/EAI administration in an enterprise of more than 200 UNIX servers and 35 terabytes of storage.• Developed and implemented scheduled Hardware and Software maintenance activities for all Storagerelated devices and UNIX servers (physical/virtual), resulting in 30% reduction in unscheduleddowntime.• Requalified all UNIX servers against revised IQ/OQ documentation, ensuring increased consistency ofsystem builds, deployments and data safety.• Coordinated the move/transition of the internal Disaster Recovery site from St. Paul (Guidant) toChicago (Abbott) for SAP and other critically important systems.• Migrated SAN from core to core/edge topology, resulting in increased efficiency and performance in theStorage Network.• Lead development/implementation of reporting mechanism for KPIs common to all UNIX systems.• Established service catalog for UNIX and Storage, better enabling customers to engage with our teamwith unified expectations.

Subject Matter Expert for engineering and implementing UNIX solutions, and maintaining an environment of more than 200 separate UNIX instances, on HP, IBM, Linux and Sun. Also, managed Storage Area Networks / LUN provisioning for three separate sites, including Windows, UNIX and VMware servers, 35 terabytes ofstorage.• Evolved Disaster Recovery drills from scheduled events to no-notice drills, truly testing the efficacy ofthe plan and the DR team’s ability to recover the systems.• Consulted on the Clinical Research project as the Infrastructure architect, selected/sized hardwareaccording to project requirements and located hardware at multiple locations for fault tolerance and DR.• Influenced customers to perform system refreshes for numerous applications (SAP, Data Warehouse,Document control) enabling more effective testing efforts for the application teams, ultimately reducingpost release break/fix work by nearly 50%.• Migrated SAP from DAS to SAN with ZERO down time to the customer. This migration also resulted inincreased performance enabling customer service to increase sales.• Established tool strategy to collect metrics. Patrol was selected, providing a common tool across allUNIX platforms, improving troubleshooting capabilities and more objective capacity planning.• Developed ksh scripts for automation of systems administration functions and routine tasks. Forexample: backup and recovery, tape management, storage management. These tools ultimatelyresulted in decrease in time required to perform the given tasks, as well as consistent outcomes.