Mike Thomas Email & Phone Number

Munich, Bavaria, Germany

Munich, Bavaria, Germany

Munich Area, Germany

• Design, implementation and maintenance of the Compliance Programs for AGCS globally, with particular focus on the Anti-Trust-Program
• Monitoring issues arising within the company, improving Compliance Programs and developing action plans together with responsible stakeholders
• Preparation of reporting on Compliance Programs, specifically to the AGCS Board
• Development of program guidelines and training (tracking) tools (including assistance with the implementation of an online training tool) designed to maintain the company's compliance with legislation, regulations and.
• Organise Compliance Program workshops and training and act as the main contact point for training performed by external parties (e. g. external law firms) as well as controlling the training budget
• Ensure that Compliance Program related enquiries are handled appropriately

Munich Area, Germany

• Training and reference point for staff and ‘Super Users’
• Dealing with any issues between the Users and the Project Team / I.T.
• Involved with systems UAT and other project work (currently Premium Cash Flow Optimization)

London, United Kingdom

Maidstone, Kent

• Dealing with reverse-flow international insurance (property, casualty and engineering)
• Short-term contract to cover redundancies due to office closure

Folkstone, Kent

• Working with a mid-to-high net worth insurer dealing with claims generally between £5K to £25K without referral and £25K+ with referral
• Dealing with own portfolio including subsidence, FOS complaints and large losses
• Acting as a trainer/referral point to Assistant Negotiators
• Various project work including Complaints System and Productivity Recording

Bromley, United Kingdom

• Joined Churchill to help create the new ‘Customer Relations Team’
• This involved introducing and developing new systems, processes, procedures and action plans
• Presentations and training given to other departments
• The Team dealt with high-level complaints which were unable to be resolved elsewhere
• All complaints are analysed and reports given to Senior Management on current issues as well as suggestions for improvement

Ipswich, United Kingdom

• Took position as a claims handler in the household claims department of the direct division at R&SA (now under the brand name of ‘More Than’)
• Given a project role to develop and manage all Management Information. Created a new system to record and promote productivity of the department
• Moved to the Resolutions Management Team. This involved dealing with any claim that could not be resolved easily or if the customer wished to make a complaint
• Deputy Team Leader within this team
• Involved in training of new staff and technical training of existing staff