김민건 Email & Phone Number

Seoul, South Korea

대한민국 서울

• Led Cross-Functional Project Teams (3-4 members) to assist in the development of custom SaaS solutions, ensuring alignment with client requirements and delivering various functionalities for businesses impact.
• Managed Full Project Lifecycle, from feature definitions and wire frame design and extending to the interactions of the project with project audiences across the globe for the delivery of the custom application.
• Onboarded 20+ Clients, contributing to a ~500M… Show more
• Onboarded 20+ Clients, contributing to a ~500M KRW ARR increase, and delivered client-facing training, workshops, and internal knowledge-sharing sessions, while actively participating in industry events. Show less

대한민국 서울

• Managed Global Customer VOC (email, help center), including API use billing and general customer relationships regarding the product policy and terms and conditions.
• Led development of User Management System, adding features for monitoring API usage, automating email notifications and removing issues with payment processing.
• Directed Subscription Management System Implementation, achieving 90% cryptocurrency payment adoption and 200M KRW monthly revenue within 4 months

대한민국 서울

• ManagedGlobal Customer Support across regions including North America, Southeast Asia, Europe, and China, providing real-time customer service and preparing export & import documentation.
• LedCRMMigrationfromCRM2011toDynamics 365, coordinating data retrieval, data classification and their workflow integration for the data management purposes.

Beijing

Optimized product layout and store design for a K-MART, using analysis to increase customer engagement and boost their sales performance

Bachelor'S Degree, 국제 상법, 통상법, 세법 / 문화예술경영, 4.1/4.5

Activities and Societies: Diplomacy Salon Academy for economic discussing club for skinscuba

International Relations

exchange student for a year