• Lead a team of Professional Services engineers, providing security focused IT solutions for small to mid-market clients• Architect and coordinate delivery of technology solutions for clients with focus (but not limited to) in Microsoft 365, Network Security and Microsoft Datacenter• Lead recruitment and hiring for the Professional Services team• Train and mentor Professional Services consultants, continue to serve as technical escalation resource• Technical Management of key partners and build training/certification plans for the company• Develop client relationships, participate in pre-sales engineering and account management

• Professional Services Engineer for IT Consulting and Operations organization, providing solutions for small to mid-market clients• Primary responsibily in break/fix and project work in (but not limited to): -Microsoft 365 & Azure -Microsoft Datacenter (Active Directory / Exchange / NPS) -Datacenter Virtualization (Hyper-V/VMware) -Network & Security (Fortinet / Aruba / SonicWALL) -Enterprise Storage (HPE-Nimble/Dell-EMC) -Data Protection/DR (Veeam) -VDI (Citrix / RDS) • Develop client relationships, participate in pre-sales engineering and account management• Mentor technicians and other Professional Services engineers

• Serve as primary IT consultant for small law firm• Established Active Directory domain and Windows file shares• Installed and configured 2008 R2 Hyper-V server• Implement and administer hosted Trend Micro Worry Free Business security suite• Administer SonicWALL TZ-series UTM router; setup VPN access with LDAP authentication to Active Directory• Scripted server backups using Windows Backup and external hard drives• Maintain Law Firm CRM application and electronic legal documents

• Primary IT architect for healthcare provider supporting 35 staff utilizing 10+ servers and 35 workstations across four offices• Serve as primary administrator for multiple enterprise services including: Active Directory, MySQL, Microsoft Exchange, Symantec BackupExec, Hyper-V, RRAS, and WSUS• Install and maintain datacenter equipment including SonicWALL TZ-series UTMs, Dell web-managed switches, IP-KVM and LTO-2 tape library, autoloader, and drive• Implemented Hyper-V within organization and migrated physical servers to VMs• Administer clinical management software; oversaw data migrations from legacy software to current open source MySQL-driven (OpenDental)• Migrated organization’s wide area network from point-to-point private T1 lines to mesh VPN network over high-speed broadband resulting in a 300% cost savings and 10X performance improvement• Develop and implement IT infrastructure and processes for organization’s Mobile Health Service, including digital imaging (x-rays), remote access, and database synchronization• Supervise contracted desktop support technicians and systems administrators

• Senior project engineer for world-ranked managed service provider• Primary resource for executing major infrastructure/service transitions for client base:o Complete network buildouts (network, servers, applications)o E-mail migrations (Exchange on-premises and O365 migration/integration)o WAN virtualizationo VMwareo Citrixo Active Directoryo Storage• Well-adapted to working multiple projects with different clients while maintaining a high level of customer service.

• Serve as innovator for implementing new technologies for a large departmental computing services group supporting 3000+ students, staff and faculty, 60 Windows and Linux servers, and 500+ workstations• Serve as primary e-mail administrator for organization’s Microsoft Exchange 2007 environment (clustered mailbox server and redundant CAS and Hub Transport roles) and Cisco IronPort security appliances; plan and implement upgrade to Exchange 2010• Administer alumni e-mail forwarding/aliasing service; manage SQL database and PowerShell scripts to automate updates of customer inputted updates• As technical lead, responsible for implementing pilot projects in Google Apps for Education and Microsoft Live@Edu with on-premises Exchange organization• Serve as a Microsoft Exchange technical specialist on central campus task force; assist in developing and testing different migration paths of legacy calendaring (Oracle) and e-mail (home grown) platforms to a hosted cloud provider (Google Apps or Microsoft Office 365)• Supervise student employees in development of internal tools and applications using PowerShell and C# .NET• Manage Active Directory, Group Policies, and logon scripts (VBscript)• Provide support for other enterprise services including F5 BIG-IP, EMS, SCCM, SCOM, WSUS, Forefront, VMware ESX, Hyper-V, App-V, Remote Desktop Services, Visual SourceSafe, and Ghost• Provide technical guidance to IT support units across organization; recognized as a central resource in troubleshooting IT problems

• Served as primary Remote Desktop Services / Terminal Services administrator, managing 4 server farms• Developed dynamic load balancing policies on F5 BIG-IP appliance to optimize routing of traffic to Remote Desktop Services server farms• Implemented Terminal Services Session Directory to improve service quality • Using local group policies, developed a process to reclaim end-of-life workstations as ‘smart’ terminals for Remote Desktop Services, reducing electronic waste and costs• Managed Active Directory, Group Policies, and logon scripts (VBscript)• Oversaw all ECSM computing lab workstations; managed software selection and procurement, and workstation imaging using Symantec Ghost• Served as primary systems administrator of organization’s software licensing services including KMS, Sassafras KeyServer, LMTools, MathLM, and SPSS Sentinel.• Led adoption of Windows Server 2008 within department; supported team members during migration process• Planned Windows Vista deployment as member of central campus Vista task force• Developed XP to Vista transition strategy for Haas; researched and implemented Folder Redirection policies to maintain consistent desktop environment between XP and Vista• Provided technical support to Master’s in Financial Engineering (MFE) Program staff and students; designed and delivered technical orientations for students• Maintained financial data sources such as Bloomberg and Datastream• Supervised and mentored junior MFE Lab Manager• Managed Master’s in Financial Engineering website, online course content, and CRM database (ACT)

• Serve as primary IT consultant for environmental commodities broker with multiple offices nationwide • Administer Active Directory and group policies• Manage Trend Micro Worry Free Business security suite and Symantec BackupExec• Support SugarCRM application running on a CentOS virtual machine in Hyper-V• Provide support for ISP-owned equipment, including T1 data and VOIP routers; • Implemented Hyper-V within organization and migrated services to virtual machines• Migrated VMware Server 1.0 virtual machines to Hyper-V• Configured Dell UPS policies to manage automated server shutdowns of servers• Configured SonicWALL TZ-series UTM routers for site-to-site VPN tunnels as well as user VPN access using Active Directory credentials over LDAP• Deployed Active Directory Certificate Services• Assisted with deployment of Microsoft Dynamics GP

Developed efficient tissue culture protocol for developing new pineapple varietiesEstablished a food science research unit; performed safety and processing experiments on fresh cut fruitTrained employees in use of computer software and other applicable information technologies. Administered local Windows 2000 server and 5 laboratory workstationsDesigned IT infrastructure of research laboratory. Configured secure network file and printer sharing and provide desktop support for laboratory staff