Mike Yefimenko Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

✔ Applications & Systems Support: resolve technical systems & application issues for Windows 11, Windows 10, Windows 7, Windows Server 2008, 2012, 2016, 2019, 2022, MS Office 365, Azure AD, Intune, Hyper-V, Vmvare, HP ClearPass, Microsoft Always On VPN, SAP.✔ Processes automation: Automated IT Department routine processes such as On and Offboarding users, SAP->AD users data transfer, automatic security groups users enrolment etc., via Power Shell scripting and Power automate… Show more ✔ Applications & Systems Support: resolve technical systems & application issues for Windows 11, Windows 10, Windows 7, Windows Server 2008, 2012, 2016, 2019, 2022, MS Office 365, Azure AD, Intune, Hyper-V, Vmvare, HP ClearPass, Microsoft Always On VPN, SAP.✔ Processes automation: Automated IT Department routine processes such as On and Offboarding users, SAP->AD users data transfer, automatic security groups users enrolment etc., via Power Shell scripting and Power automate platform.✔ OS Deployment and Migration: developing Windows OS images from scratch in MDT and Intune and deploying them via WDS and Autopilot, creating zero-touch deployment solutions and assisting users migration from Windows 7 to 10 and from Windows 10 to 11.✔ Software deployment: using MS Intune and PDQ Deployment for deploying different software to the end-users.✔ Video conferencing – I was involved in a project of a complete rebuild of the Company meeting rooms using MS Teams, QuickLaunch app, Logitech hardware as core technologies.✔ User Support: provide Tier II and Tier III support for 850+ end-users, including setting up computers, passwords, security permissions, setting up GPO, creating user accounts using Active Directory. Resolve issues on-site and via telephone & email.✔ Troubleshooting: performed diagnostics and troubleshooting of systems issues, document help-desk tickets/resolutions.✔ Communication: develop knowledgebase articles ad FAQ for end-users on how to use the Company’s internal and external systems such as Office365, Dell KACE, phones, Windows. Provide progress updates on spam filtering, two factors antireunification in Office 365 during high severity issues.✔ Desktop support: provide PC upgrades for up to 850 users, including Hard drive and Ram upgrade, engage vendors to fix faulty equipment. Show less

Auckland, New Zealand

✔ L1/L2 Support: provided Tier I and Tier II support to 300+ users from NZ, USA and CN offices. Supported various applications including, Microsoft Active Directory, Office 365, Print Server, Web browsers, email, third party client applications, client/server and Web Applications, Autodesk AutoCAD support. ✔ Troubleshooting: performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions. Used JIRA and solar wind motoring tools to identify and analyse… Show more ✔ L1/L2 Support: provided Tier I and Tier II support to 300+ users from NZ, USA and CN offices. Supported various applications including, Microsoft Active Directory, Office 365, Print Server, Web browsers, email, third party client applications, client/server and Web Applications, Autodesk AutoCAD support. ✔ Troubleshooting: performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions. Used JIRA and solar wind motoring tools to identify and analyse hardware, software and network-related problems. Developed permanent solutions to prevent recurring issues. Applied critical thinking to solve problems that did not have documentation.✔ Desktop Support: assisted end users and help them solve technical issues including testing network connections, upgrading software, implementing company policies. Installed and coordinated repair of of 200+computing devices and peripherals on the desktop and connected to network.✔ Documentation: developed and documented technical procedures on how to install software, documented all internal site hardware/software/networking protocols, testing results of hardware and software products.✔ Service Provisioning: coordinated with both internal and external service providers to ensure satisfactory deployment of PC equipment & resources.✔ Vendor Engagement: worked with various IT vendor technical support organizations to perform root cause analysis and help develop permanent solutions to prevent recurring issues including resolving low disk space error.✔ Android / Apple Support: provided mobile device support by deploying phones and tablets via Air watch. ✔ Asset Management: maintained hardware using solar wind inventory system.✔ User Training: created and published user training materials, trained 80 users on how to use Windows 10. Show less

Auckland, New Zealand

✔ Responsible for providing L1 and L2 user, network, hardware and applications support, identifying and analysing hardware, software and network-related problems and overseeing 70 users, 70 laptops, 4 Servers, 25 iPhones, resolving issues on-site and remotely. ✔ Key areas: application support, troubleshooting, hardware support and maintenance, documentation, migration, user training, testing, asset management.• Support MS Win 10, Ms Server 2012R2, Ms Office, Adobe Pro, Law Master… Show more ✔ Responsible for providing L1 and L2 user, network, hardware and applications support, identifying and analysing hardware, software and network-related problems and overseeing 70 users, 70 laptops, 4 Servers, 25 iPhones, resolving issues on-site and remotely. ✔ Key areas: application support, troubleshooting, hardware support and maintenance, documentation, migration, user training, testing, asset management.• Support MS Win 10, Ms Server 2012R2, Ms Office, Adobe Pro, Law Master, Olympus dictations software, Microsoft Active Directory, Office 365, Print Server, Web browsers, email, third-party client applications, client/server and Web applications.• Troubleshoot and resolve problems with an average number of tickets up to 20-30 per day. • Install and coordinate repair of a wide variety of computing devices and peripherals, provide Android / Apple mobile device support.• Develop and document technical procedures, create user manuals guiding through the usage of new software, the creation of user accounts in the company systems, computer imaging, testing of hardware/software.• Led migration from MacOS to Windows 10 for 70 desktop and laptop users building and imaging machines via Microsoft WDS.• Provided comprehensive training to end-users, developed checklist and user manuals which significantly increased the number of satisfied users and reduced number of tickets. • Conducted testing of a newly developed Windows 10 image, identified critical bugs and finalised the testing process with 25%-time savings. • Developed asset management procedure that allowed to store and maintain information about new hardware efficiently. Show less

Almaty, Kazakstan

✔ RGM Company develops complex system solutions for companies operating in air and water quality monitoring.✔ Support of 70 desktop and laptop users, administration, maintenance and backup of 4 servers (Windows Server 2008/2012).• Provided support and maintenance of infrastructure including ongoing upgrades and patching.• Managed AD, RDP, DNS, DHCP, VPN, NAS, FTP, VMware; LAN and Wi-Fi installation.• Support of products: Firewall, Proxy, Mail-Server, UserGate, Kaspersky… Show more ✔ RGM Company develops complex system solutions for companies operating in air and water quality monitoring.✔ Support of 70 desktop and laptop users, administration, maintenance and backup of 4 servers (Windows Server 2008/2012).• Provided support and maintenance of infrastructure including ongoing upgrades and patching.• Managed AD, RDP, DNS, DHCP, VPN, NAS, FTP, VMware; LAN and Wi-Fi installation.• Support of products: Firewall, Proxy, Mail-Server, UserGate, Kaspersky, ESET, Symantec, McAfee.• Special Projects: Managed highly sensitive data using US DoD 5220-M standard, a software-based data sanitisation method used in various file shredder and data destruction programs to overwrite existing information on a hard drive or other storage devices. • Active Directory administration and configuration, troubleshooting, installation and managing of servers, workstations, networks equipment, MS Windows 8, MS Office and Suse Linux enterprise server. Show less

Almaty, Kazakhstan

✔ Adal-Tem LLC develops monitoring and data collection systems for clients operating in meteorology, atmospheric chemistry and atmospheric physics sciences. ✔ Technical and application support to corporate clients overseeing 150+ users of the software developed by the company, technical support for 80 desktops and 5 servers. • Led integration of Linux/Ubuntu and administration of AD, DNS, DHCP, Proxy, Terminal, Citrix, SQL Server, deployment and control of Anti-virus… Show more ✔ Adal-Tem LLC develops monitoring and data collection systems for clients operating in meteorology, atmospheric chemistry and atmospheric physics sciences. ✔ Technical and application support to corporate clients overseeing 150+ users of the software developed by the company, technical support for 80 desktops and 5 servers. • Led integration of Linux/Ubuntu and administration of AD, DNS, DHCP, Proxy, Terminal, Citrix, SQL Server, deployment and control of Anti-virus system.• Developed strategic enterprise solutions including a system for the weather monitoring around Kazakhstan, that was connected to 85 weather stations and was ran on Suse Linux. • Conducted installing, configuring, migrating, upgrading and maintaining server systems.• Deployment and control of Anti-virus system.• Maintained the office equipment and peripherals, such as multifunctional devices, copier, printer, plotter.• Controlled procurement of computer equipment for all IT related projects: oversaw inventory and stock control, ensured all equipment had been registered and tracked. Liaised with vendors and suppliers, oversaw T&C and SLA fulfilment. Show less

Almaty, Kazakhstan

✔Vigor LLC is a distributor of construction materials.✔Responsible for installation and configuration of computers and other equipment (30 desktops and 2 servers), conducted installation of computer networks, systems of control and video systems and provided support for 30 desktop and laptop users.• Assisted System Administrator and participated in the infrastructure upgrade from Windows XP to Windows 7 and from Windows 2003 to Windows 2008.• Conducted stock and inventory… Show more ✔Vigor LLC is a distributor of construction materials.✔Responsible for installation and configuration of computers and other equipment (30 desktops and 2 servers), conducted installation of computer networks, systems of control and video systems and provided support for 30 desktop and laptop users.• Assisted System Administrator and participated in the infrastructure upgrade from Windows XP to Windows 7 and from Windows 2003 to Windows 2008.• Conducted stock and inventory management ensuring every piece of hardware and software had been registered, performed analysis and forecasting for the future purchase of equipment and software. • Developed end-user documentation, trained all new users and created user manuals. Show less

Diploma, Computer Science, Level 7

Bachelor'S Degree, Computer Science