Mike Yeo, Mba, Pmp Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

• Managed a portfolio of 99+ software delivery projects with 44+ transit agency customers worth $6.3M+ in forecasted annual revenue• Coached, mentored and provided oversight to a team of 5+ Project Managers and 10+ Implementation Consultants to support their professional development and successful delivery of their assigned projects within scope, schedule and budget constraints• Achieved forecasted revenue targets through Month and Quarter End review processes by working closely with project teams to achieve committed deliverables, manage project budgets, and submit accurate forecasts reflective of realistic project status, risks and issues• Collaborated with Professional Services leadership to manage Delivery capacity, while ensuring pipeline of upcoming projects are appropriately resourced to start on time• Identified numerous sales opportunities, negotiated agreements, and drafted Fixed Price and Time & Material contracts that effectively captured scope and services to meet customers’ business needs• Consulted with Project Managers and provided guidance on process fundamentals to support effective project planning, risk/issue management, revenue forecasting and escalation response• De-escalated conflicts and navigated difficult conversations to alleviate project roadblocks by building strong relationships with customer and internal leadership stakeholders through effective communication and active listening• Developed, trained, and implemented inter-departmental initiatives for process change and continuous improvement as a process champion for: project change management, project planning, forecasting and budget management, and project preapproval requests

Mississauga, Ontario, Canada

• Directed and managed 20+ software delivery projects with 9 transit agency customers across 5 product families, worth $11M+ in total revenue• Effectively managed project scope, schedule and budget constraints through proactive planning, forecasting, team collaboration, as well as risk identification, mitigation planning, monitoring, and control• Coached, mentored, and supported hiring, onboarding, and development of peer Project Managers • Proactively managed changes to project scope and timeline through effective requirements gathering, stakeholder engagement and expectation management• Developed strong positive working relationships with customers, project team members, leadership and other stakeholders through effective communication, initiative, and influence for accountability• Identified numerous sales opportunities and supported quotation/RFP process to drive new business • Managed an internal program of business transformation projects to support the development of new tools, products, and delivery/support processes for cloud-hosting Trapeze applications in Microsoft Azure• Refined and furthered project management best practices across entire PMO by applying and sharing lessons learned through development of Estimate-to-Complete template

Toronto, Ontario, Canada

• Managed the development and project implementation of a channel selection model to optimize the distribution channel for >60K SKUs; resulted in >$44M in identified savings opportunities and buy-in and utilization of the model across the organization to aid supply chain decision-making• Managed a project with diverse cross-functional stakeholders to quickly and strategically transition >5K SKUs to a new vendor after existing vendor went out of business; resulted in accurate and timely system setup, casepack optimization, and minimal impact on store orders and service level• Identified, analyzed and implemented numerous ad-hoc projects to create supply chain efficiencies/savings, including: inbound shipment quality exemptions to reduce freight costs ($127K), channel optimization initiatives ($34K), and inventory carrying cost reductions ($23K)• Led all supply chain analysis and SKU/vendor/channel system setup activities as part of 26 annual line reviews for >25K SKUs across the Living & Playing divisions• Collaborated with Merchandising, Space Planning, DC Operations, and vendor partners to lead the optimization of casepacks and Dealer Minimum Order Quantities (DMOQs) to create supply chain efficiencies; resulted in ~$250K in DC pick cost savings and minimal DMOQ guideline violations• Developed tools, templates and reference materials for colleagues and cross-functional stakeholders to standardize processes and analyzes when making vendor/casepack decisions

Brampton, Ontario, Canada

• Utilized Agile/Waterfall methodologies to manage enterprise-wide software delivery project of a third-party application to audit freight invoices against contracted rates and shipment actuals data; Resulted in implementation of >$100M in annual freight spend and >$1.6M in savings• Developed relationships, managed expectations and facilitated organizational change with internal/ external stakeholders and senior management; resulted in corporate alignment and seamless systems integration of new application into business processes• Managed competing deadlines and parallel streams of work for multiple ongoing project phases, including: project scope development, requirements gathering, business rule development, systems analysis, designing, building, carrier onboarding, QA/UA testing & warranty support• Created/issued RFI to 11 LTL Carriers for e-commerce home delivery of ‘oversized’ SKUs; created Excel Solver model to analyze rates, optimize cost/profitability and influence decision-making• Gathered requirements and facilitated alignment from Transportation users, admins, and system super users to develop of a strategic project roadmap for the implementation of a new transportation contract/rate management system

Mississauga, Ontario

• Managed teams of front-line manufacturing operators across various shifts in production, quality, and maintenance departments; effective people and process management resulted in efficient production of high-quality product with limited downtime due to machine breakdown• Directed the night shift Sanitation team in analyzing gaps and implementing processes in preparation for the AIB quality audit for food safety; resulted in a superior rating and a 95% score• Led a project to upgrade two labelers to CAT3 safety compliance by detailing the scope of work, and sourcing integrator quotes; resulted in approval and capital expenditure of greater than $100M • Analyzed, designed, and implemented a new layout for drink concentrate storage, chemical/lube dispensing systems, and can line maintenance shop; resulted in optimal workspaces for operators and accommodated the increasing requirements due to the installation of a new production line• Collected and organized job applications, conducted aptitude tests and interviews, and supported the hiring process for 29 job postings for a new production line• Scheduled and executed the installation of six blowers and air knives to eliminate 148HP of the plant’s compressed air usage; resulted in significant cost savings and resource conservation

Oshawa, Ontario

• Managed and directed a unionized staff group of 32 material-handling operators responsible for receiving, storing, organizing, and delivering over 4,000 car parts to production assembly line; produced over 350 quality vehicles per day with minimal material-related downtime or damage• Constructed daily manpower plan to effectively manage constraints due to employee vacations and unexpected absences; ensured all jobs were filled daily by properly trained and capable personnel• Launched 8 new operator jobs and implemented numerous job process changes related to increase in Equinox production volume and fascia receiving redesign; change management resulted in smooth process implementation, functional logistics, and effective operator utilization• Achieved 91% compliance on Chassis’ Global Manufacturing Standards (GMS) audit by establishing goals and targets, conducting daily audits, and implementing countermeasures• Collaborated with union representatives to impose appropriate employee discipline, resulting in fewer safety incidents, decreases in scrap material, and improvement in operator compliance with material handling practices

Mississauga, Ontario

• Developed, forecasted, and executed weekly product allocation plans for 16 classes of men’s apparel by analyzing in-stock inventory, product mix, vendor performance, and distribution centre productivity/capacity; resulting in sales exceeding corporate plan and previous years’ performance• Analyzed data and presented recommendations to teams of Buyers and Planning executives during strategy meetings for next fiscal year; resulting in development of sales and inventory plans that accurately accounted for current challenges and strategic requirements• Optimized future week product flow by developing transfer strategies between Winners and Marshalls menswear partners; resulting in an steady flow of new product with an ideal mix of brands, fashions, quality and prices• Programmed Filter Models, Auto-Distribution Instructions (ADI) and Decision Trees to increase frequency of automated allocation and improve accuracy of shipping strategies• Regularly visited Marshalls, Winners and competitor stores to understand how allocated product was merchandised; uncovered sales performance issues and helped improve allocation strategies

Brampton, Ontario

•Enhanced supply chain decision-making and transportation process efficiency by developing and analyzing performance metrics generated from 48 Transportation Destination Scanning (TDS) reports using MS Access & Excel•Improved TDS reporting process by refining queries to upgrade performance metrics, analyzing raw data to validate outputs, and investigating unrealistic trends; streamlined databases resulted in more accurate and comprehensive reports and reduced processing time •Supported the creation of a future TDS web application by documenting business logic and database report generation processes; allowed for detailed knowledge transfer and reduced learning curve for application programmers•Collaborated with CTC Vancouver Operations to process map import and export drayage operations using MS Visio to develop new automated dispatch system; played key role in documenting business requirements and communicating expectations for future operations•Developed and managed relationships with third party GPS and dispatch system vendors to support the creation of Statements of Work and Service Level Agreements; resulted in mutual understanding of project scope and efficiency of dispatch system development

Master Of Business Administration (Mba)

Majors in Supply Chain Management (SCM) and Management Information Systems (MIS)

Honours, Bachelor Of Sport Management

Activities and Societies: Attended 2011 MIT Sloan Sports Analytics Conference in Boston, Massachusetts