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Mike Macdonald is listed as IT Officer at Oxford University Radcliffe Department of Medicine, based in Banbury, England, United Kingdom. AeroLeads shows a work email signal at hotmail.co.uk and a matched LinkedIn profile for Mike Macdonald.
Mike Macdonald previously worked as Computer Support Specialist at Mvm Fixit and Windows 10 Rollout Engineer at Oxfordshire County Council. Mike Macdonald studied at Magdalen College Secondary School, Brackley.
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With proven success in Service Management working across the largest non-Metropolitan Police Force in the country, in a technically diverse arena, I am particularly adept at “keeping the lights on”. With fifteen years’ experience working in ICT from mobile engineer to system administrator and latterly Service Delivery Manager, my portfolio was very broad supporting all aspects of the organisation. Currently I provide expert support (2nd & 3rd line) and mange a diverse IT estate in the busy clinical and research department in the Oxford Centre for Magnetic Resonance Research within the Medical Science Division of Oxford University based at the John Radcliffe Hospital.I quickly build relationships with end users, in-house analysts and engineers, and suppliers and use that skill to bring people together. I try to make complex scenarios simple – with simplicity solutions become more apparent and can be implemented more efficiently. Working collaboratively is the most efficient way to get best value for the organisation and the customer. I am an advocate for ITIL and believe in Lean Process and process management – Poor processes make Staff Poor.
Listed skills include Police, Public Sector, Business Continuity, Training, and 12 others.
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Oxford, United Kingdom
Providing IT support, advice and guidance to all staff, reserchers and students at the Oxford Centre for Clinical Magnetic Resonance Research (OCMR) and Clinical Cardiovascular Research Facility (CCRF) based in the John Radcliffe Hospital in Oxford.
Providing IT support to home and small business users across the north Cherwell Valley. IT consultancy, support, installation and repair. Data retrieval and PC clean up.
Thames Valley Police
SERVICE MANAGER (April 2015 – April 2016)Effectively managed a wide range of software and services across several departments serving both front line officers and business support roles. This included:• Managing major upgrades to systems supported wholly “in house”, systems managed by third parties and system run collaboratively including budgetary management up to £500K.• Acting as the main escalation point for service outages and managing the restoration of those services.• Use of incident management data to analyse for trends in service disruption and demand management.• Worked closely and collaboratively to effect continual service improvement through system upgrades and expanding user knowledge.• Advised key stakeholders and senior managers (including the Chief Constable and his Management Team) on critical issues and service disruption. Also, advised on developments within the industry that may be advantageous to the service that could be capitalised on. • Chaired regular service reviews with key stakeholders and suppliers.• Negotiated on behalf of both the end users and service provider effective SLAs and analysed IM data to monitor that SLAs were being met.• Maintained a comprehensive Service Catalogue to review contracts, agreements and budgets.
Thames Valley Police
TECHNICAL INFRASTRUCTURE ANALYST (May 2006 – April 2015)Reactive and Proactive 2nd line support function. Using a wide range of tools to speedily restore service and functionality to both hardware, software and peripherals. Functions included:• Managing patching and firmware updates and deployed via industry standard tools such as Microsoft System Centre, Microsoft Active Directory, Axios Assyst ticketing system and change control administration, RSA SecureID administrator, and HP Webjetadmin tools. • Produced and maintained system documentation and user guides.• Main point of contact for the forces Geospatial Information Systems (ESRI, Compass, Oasis) and provided technical advice and guidance during the recent GIS tendering exercise. • Provided support and support documentation to the Service desk for the initial user trials of Windows 8.1 mobile devices (tablets and laptops) and remote access across the South East region.• Managed the estate of over 1500 print devices and provided evidence and plans to streamline the estate to reduce the total cost of print by £300,000.• Main point of contact for laptop support and maintenance and remote access management and support.
Oxford, United Kingdom
MOBILE SUPPORT ENGINEER (October 2000 – April 2006)Providing on-site support, advice, and guidance for hardware and software across North-Oxfordshire, and Oxford City. Responsible for logging and collating data relating to incident management and service restoration. Whilst carrying out my duties I had to work closely with all personnel and was required to advise on complex technical issues to an audience that had limited technical knowledge. The post required considerable organisational skills and my ability to “self-start”. This was a pilot scheme and thus a further 7 engineers were engaged to provide a similar service across Thames Valley Police. I was given the opportunity to then supervise the team.
Range of GCE ‘O’ levels taken in 1980 including; English Language, English Literature, Mathematics, Biology, Chemistry, Physics, Art, Music.
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Mike Macdonald works for Oxford University Radcliffe Department of Medicine.
Mike Macdonald is listed as IT Officer at Oxford University Radcliffe Department of Medicine.
AeroLeads has found 1 work email signal at @hotmail.co.uk for Mike Macdonald at Oxford University Radcliffe Department of Medicine.
Mike Macdonald is based in Banbury, England, United Kingdom while working with Oxford University Radcliffe Department of Medicine.
Mike Macdonald has worked for Oxford University Radcliffe Department Of Medicine, Mvm Fixit, Oxfordshire County Council, and Thames Valley Police.
You can use AeroLeads to view verified contact signals for Mike Macdonald at Oxford University Radcliffe Department of Medicine, including work email, phone, and LinkedIn data when available.
Mike Macdonald studied at Magdalen College Secondary School, Brackley.
Mike Macdonald is listed with skills including Police, Public Sector, Business Continuity, Training, Policy, Criminal Justice, Investigation, and Risk Assessment.
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