Michael Mckenzie Email & Phone Number

Atlanta, Georgia, United States

- Simplified lead flow processes and improved client onboarding to boost satisfaction and retention.- Worked closely with sales, marketing, and operations teams to deliver custom solutions, increasing engagement and sales.- Developed and maintained strong relationships with 40+ executives at Fortune 500 companies.- Negotiated contracts totaling up to $280,000, aligning terms with business objectives and compliance.- Increased sales by identifying client needs and presenting the right services.

Atlanta, Georgia, United States

- Directed the development and delivery of eLearning programs, optimizing instructional design and platform performance to meet business and learner needs.- Managed cross-functional teams to create industry-certified training content and improved learner engagement.- Collaborated with stakeholders to assess training needs and implement data-driven improvements to boost program effectiveness.

Broomfield, Colorado, United States

- Resolved over 300 technical support cases monthly, delivering timely solutions for enterprise clients.- Partnered with cross-functional teams to tackle technical challenges, boosting customer satisfaction and minimizing service disruptions.- Created detailed “How-To” guides to improve team training and knowledge sharing.- Consistently exceeded performance metrics, achieving 99% utilization (11% above the benchmark).

Fort Lauderdale, Florida, United States

- Led multi-channel marketing campaigns, which drove a 32% increase in inquiries plus an 8% enrollment growth.- Produced 50+ multi-platform communication materials to support institutional goals and brand messaging.- Analyzed campaign performance metrics to identify insights and deliver actionable recommendations for improvement.- Collaborated with marketing agencies to create and place ads, ensuring cohesive brand messaging across all platforms.

Fort Lauderdale, Florida, United States

- Enhanced SEO and PPC strategies, boosting website traffic by 30% and improving online engagement.- Led marketing campaigns from end-to-end across digital and traditional channels, driving measurable audience growth.- Created data-driven reports to evaluate campaign performance and inform ongoing optimization efforts.- Coordinated with marketing agencies on ad development and placement, ensuring consistent brand representation across all channels

Fort Lauderdale, Florida, United States

- Achieved a 605% membership increase over a 2-year period through rebranding and strategic recruitment initiatives.- Designed and executed 15+ events annually with 60% above 500 participants.- Analyzed KPIs for campaigns to yield ROI reports for performance evaluation.

Florence, Italy Metropolitan Area

Conducted qualitative, quantitative, and secondary research to gain insights into the best practices of European digital marketing while living in Florence, Italy. The focus was on Italian, British, Dutch, Greek, Spaniard, and Turkish markets.

Master Of Business Administration - Mba

Bachelor Of Science - Bs

Certificate