Michael Nathan Email & Phone Number

New York, Ny, Us

New York, Ny, Us

SAAS: Manage global client success and business partnership objectives to provide advertising intelligence solutions through professional service including renewals, training, regular outreach & insights, as well as technical implementation processes to 57 domestic and international B2B/B2C clients with a total ARR value of $1.3mm. Partners closely with stakeholders, C-levels, and senior leadership through analytical and strategic looking at service performance, user adoption, tool utilization for prospecting & advertiser research, and ROI data to present accurate solution drivers to customers & Decision Makers. Leads impactful product education/training and key customer experience efforts focusing on coordinating, integrating, upselling, and delivering large-scale solutions, services, and products. Assesses market trends as an industry expert to efficiently target client engagement opportunities, analyze competitive data, and upsell methodologies that drive revenue, build partnerships, and cement account retention.• 90% Quarterly Client Renewal | $10k Average Quarterly Upsell opps | Over 1000 active users | Weekly trainings and QBRs• Successfully increased ROI by over $75K after integrating strategies (2023) that exceeded 75% of the company’s renewal rate. • "Stevie" award for Front-Line Customer Service Team of the Year (Technology Industries): - Gold 2024 | Bronze 2023 | Silver 2022• Provides mentorship for new internal hires with tool training and orientation.

New York, Ny, Us

Oversaw lifecycle inventory management operations focusing on maintaining, updating, auditing, and platform operations with a library of over 15k digital and hardcopy consisting of magazine & print publications, digital media properties, digital newsletters, OTT/CTV platforms, podcasts & events. Implemented critical process updates that improve overall cross-functional team KPIs, quality controls, partnership building, and launch deliveries. • Increased efficiency by 20% and saved $20k in cost savings with the integration of documentation and workspace optimizations. • Founding member of the company’s 1st ever Inclusivity and Diversity Team to improve corporate handling of sensitive, cultural, and employee foundations.

Cape Town, Western Cape, Za

Procured loyalty member and VIP relationships focused on client experience advocacy and customer improvement initiatives by overseeing problematic areas, mitigating ad hoc issues, and solidifying hospitality directives for a 24/7 operation. Blueprinted loyalty rewards and member service objectives for 6K VIPs, managing service processes, improvement changes, and assisting in program implementation across 17 properties. Increased revenue-seeking efforts through marketing initiatives and B2C strategies while prioritizing client experiences, campaign planning, and promotional conceptions.• Presented C-levels with newly proposed promotions targeting over 6,500+ loyalty members to transform low-season engagement, which led to a 12% increase in business. • Transformed internal VIP service standards and catapulted loyalty retention, renewals, and new membership engagement and program inquiries.

Cape Town, Western Cape, Za

Designed brand awareness, editorial content, and B2B marketing campaigns for VIP programs through in-person presentations, large-scale digital communications, and reactionary client support. Sought out resource opportunities to gain traction on sponsorship efforts, social media campaigns, and closing the competitional edge to grow qualified site traffic. Utilized business line sales, performance data, fiscal reports, sales representative's approach, and customer understanding of the organization's mission to further and effectively measure KPIs. Worked with diverse and cross-functional marketing teams to streamline P&L reporting, projected sales data, online communication methods, and partnership curation. Targeted niche client bases to convert and build new customer bases in untouched markets and expand business potential for future projects. Curated partnerships and marketing opportunities for Daddy’s Deals internal branding and scaling projects in partnership with 3rd party vendors and newly acquired business accounts. • Acknowledged for producing impactful and ROI-generating presentations to stakeholders and company executives during downtrends, market changes, and business slowdowns. Increased Brand Awareness and Client ROI.

Co-founded a company managing a small but talented team through daily operations, facility management, client services, HR activities, and financial controls with an annual budget of R750,000. Provided change management planning that aided in improving productivity, mitigating processes, and reducing overhead costs in order to meet KPI measurements, contractual agreements, ROI forecasts, and SOW agreements. Produced organic client relationships by pitching campaign strategies, presenting solution concepts, negotiating contracts, budget planning, and service executions. Directed a group of home educators to creatively engineer imagination to inspire education through immersive interactive learning and Edu-entertaining excursions.• Grew the business from the ground up and secured big-name clients, including local, domestic, and international brands, including the automotive company Mini Cooper.• Successfully built a business plan to lead the commercialization of a new experiential marketing company specializing in innovative events and offline campaigns. • Solidified partnerships with enterprise, non-profit and educational organizations to increase community involvement and participation in theater, social activities, and volunteering.

Experience: • Three Wise Monkeys, Executive Head Chef, Cape Town, South Africa (2016-2017)• Saga Food & Wine Merchants, Business Development Manager, South Africa (2011-2012)• Green Catering & Events, Sales Coordinator, Cape Town, South Africa (2010-2011)• Turn ‘n Tender, Manager, Johannesburg, South Africa (2009-2011) • Hotel Institute Montreux, F&B Supervisor and Trainer, Montreux, Switzerland (2008-2009)• Fishworks Chelsea, Assistant Manager, London, United Kingdom (2007-2008)Managed daily staffing, menu, promotions, roles, and daily deliveries to further sales, increase ROI opportunities, and ensure high-quality customer service. Managed both the front and back of the house in multiple Hospitality roles. Client Service and Relationship development in the hotel industry. Kitchen management and recipe development. Built and maintained phenomenal customer relationships.

Post Graduate, Hospitality Operational Management

Iie Bcom Honours, Strategic Brand Management, Marketing & Copywriting

Ba, Film, Media, Scriptwriting, Drama & History

High School Diploma, High School