Michael Nathan Email & Phone Number

New York, NY, US

New York, NY, US

• SAAS: Manage global client success and business partnership objectives to provide advertising intelligence solutions through professional service including renewals, training, regular outreach & insights, as well as.
• 90% Quarterly Client Renewal | $10k Average Quarterly Upsell opps | Over 1000 active users | Weekly trainings and QBRs
• Successfully increased ROI by over $75K after integrating strategies (2023) that exceeded 75% of the company’s renewal rate.
• "Stevie" award for Front-Line Customer Service Team of the Year (Technology Industries): - Gold 2024 | Bronze 2023 | Silver 2022
• Provides mentorship for new internal hires with tool training and orientation.

New York, NY, US

• Oversaw lifecycle inventory management operations focusing on maintaining, updating, auditing, and platform operations with a library of over 15k digital and hardcopy consisting of magazine & print publications.
• Increased efficiency by 20% and saved $20k in cost savings with the integration of documentation and workspace optimizations.
• Founding member of the company’s 1st ever Inclusivity and Diversity Team to improve corporate handling of sensitive, cultural, and employee foundations.

Cape Town, Western Cape, ZA

• Procured loyalty member and VIP relationships focused on client experience advocacy and customer improvement initiatives by overseeing problematic areas, mitigating ad hoc issues, and solidifying hospitality directives.
• Presented C-levels with newly proposed promotions targeting over 6,500+ loyalty members to transform low-season engagement, which led to a 12% increase in business.
• Transformed internal VIP service standards and catapulted loyalty retention, renewals, and new membership engagement and program inquiries.

Cape Town, Western Cape, ZA

• Designed brand awareness, editorial content, and B2B marketing campaigns for VIP programs through in-person presentations, large-scale digital communications, and reactionary client support. Sought out resource.
• Acknowledged for producing impactful and ROI-generating presentations to stakeholders and company executives during downtrends, market changes, and business slowdowns. Increased Brand Awareness and Client ROI.

• Co-founded a company managing a small but talented team through daily operations, facility management, client services, HR activities, and financial controls with an annual budget of R750,000. Provided change.
• Grew the business from the ground up and secured big-name clients, including local, domestic, and international brands, including the automotive company Mini Cooper.
• Successfully built a business plan to lead the commercialization of a new experiential marketing company specializing in innovative events and offline campaigns.
• Solidified partnerships with enterprise, non-profit and educational organizations to increase community involvement and participation in theater, social activities, and volunteering.

• Experience:
• Three Wise Monkeys, Executive Head Chef, Cape Town, South Africa (2016-2017)
• Saga Food & Wine Merchants, Business Development Manager, South Africa (2011-2012)
• Green Catering & Events, Sales Coordinator, Cape Town, South Africa (2010-2011)
• Turn ‘n Tender, Manager, Johannesburg, South Africa (2009-2011)
• Hotel Institute Montreux, F&B Supervisor and Trainer, Montreux, Switzerland (2008-2009)

Post Graduate, Hospitality Operational Management

Iie Bcom Honours, Strategic Brand Management, Marketing & Copywriting

Ba, Film, Media, Scriptwriting, Drama & History

High School Diploma, High School