Mike Williams

Mike Williams Email and Phone Number

Results-oriented tech professional with 20+ years’ experience in employee training and technical support management. Committed to continuous improvement and technological growth. @ Excell IT Inc.
Mike Williams's Location
Brampton, Ontario, Canada, Canada
Mike Williams's Contact Details

Mike Williams personal email

About Mike Williams

I am an outside of the box and abstract thinker that likes to view all aspects of every situation I come across in work and in life. Because of my passion for technology and problem solving I am currently completing my Data Analyst certificationI have over 25 years of public speaking experience and speech preparation along with excellent verbal and written communication skills.I have over 20 years training experience in a customer care and technical support environment . In my professional career I have received numerous sales achievements and customer/management recognition. I am a personable, honest and responsible and feel comfortable working in a group and/or independently. I'm a reliable, hard working individual that is motivated to succeed and a fast learner when placed in a new environment.

Mike Williams's Current Company Details
Excell IT Inc.

Excell It Inc.

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Results-oriented tech professional with 20+ years’ experience in employee training and technical support management. Committed to continuous improvement and technological growth.
Mike Williams Work Experience Details
  • Excell It Inc.
    Communications Specialist\It Technician
    Excell It Inc. Apr 2016 - Present
    Mississauga, Ontario, Canada
    - Actively listen to clients and document IT based inquiries in order to provide required support- Utilize ConnectWise application to create ticket and compile detailed information related to any IT request from inbound client phone calls and emails- Prioritizing IT inquiries and assigning incident tickets to Technicians in order to arrange client follow up - Frequently review assigned tickets to ensure clients are updated and accurate expectations are set by Technicians- Creating and updating documentation that is required for client onboarding, employee training, customer communication and IT troubleshooting for the Technicians knowledge base- Provided technical and customer service training to new employees
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  • Mikey Williams
    Content Creator
    Mikey Williams Jan 2005 - Present
    Toronto, Canada Area
    - Producing and editing audio\video content for multiple social media platforms, websites and podcasts- Applying creative marketing strategies to encourage audience engagement- Specializing in event hosting and apparel photography\videography
  • C.O.M.B. Clothing
    Founder/Ceo & Fashion Designer
    C.O.M.B. Clothing Jun 2011 - Present
    Toronto, Ontario, Canada
    - Designing and creating stylish activewear for online distribution in the GTA and worldwide. - Developing clever marketing strategies to introduce create brand popularity locally and worldwide.
  • Bmo Financial Group
    Customer Relations Specialist
    Bmo Financial Group Nov 2010 - Apr 2016
    Mississauga, Ontario, Canada
    - Responding as a level 2 MasterCard support specialist for inbound telephone inquiries from customers, branch personnel and level 1 customer support agents- Providing a friendly and caring customer experience based on the financial needs of MasterCard clients- Proven ability to up-sell products and provide trusted financials advise while exceeding sales goals and targets- Maintaining a high standard of professionalism while handling escalations, customer complaints, product issues and financial concerns
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  • Soroc Technology
    Disposition Technician
    Soroc Technology Jan 2010 - Nov 2010
    Vaughan, Ontario, Canada
    - Completing a seven step data eradication process for desktops belonging to third party clients- Conducting complete computer reimaging and thorough testing of systems and related peripherals- Creating detailed reports of all products completed for clients and recording the correct disposition- Making appropriate disposal arrangements for damaged and irreparable products- Authorizing repair of defective units based on warranty status- Maintained clean and organized workstation to enforce safe work environment
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  • Canon Canada
    Technical Support Agent
    Canon Canada Oct 2008 - Apr 2009
    Mississauga, Ontario, Canada
    - Responded to customer inquiries via inbound phone calls in a timely and effective manner- Worked within suggested call handle times and provided quality customer service- Provided customers with technical support for various photo, office and industrial printers and fax machines- Worked with test pods and multiple Windows and Mac based operating systems to ensure first call resolution- Authorized repair and/or exchange of defective units based on the results of troubleshooting procedures
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  • Logitech
    Team Lead
    Logitech Apr 2005 - Jul 2008
    Mississauga, Ontario, Canada
    - Provided second level technical support to customers for a web based universal remote control product- Responded to customer inquiries via inbound phone calls and email in a timely and effective manner- Worked within suggested call handle times and provided quality customer service- Assisted in the training of new Technical Support Representatives- Reviewed recorded phone calls and provided feedback to agents using MS Access to ensure quality customer service- Authorized repair and/or exchange of defective remotes based on the results of troubleshooting procedures- Conducted detailed BETA tests using multiple operating systems to improve the quality and performance of various remote control devices and web-based applications
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Mike Williams Skills

Customer Service Team Leadership Microsoft Office Management Social Media Sales Photography Marketing Leadership Teamwork Call Centers Time Management Photoshop Strategic Planning Public Speaking Advertising Fashion Retail Coaching Apparel Business Strategy Sales Management Team Building Fashion Design Microsoft Word Social Media Marketing

Mike Williams Education Details

  • Heart Lake Secondary Schools
    Heart Lake Secondary Schools

Frequently Asked Questions about Mike Williams

What company does Mike Williams work for?

Mike Williams works for Excell It Inc.

What is Mike Williams's role at the current company?

Mike Williams's current role is Results-oriented tech professional with 20+ years’ experience in employee training and technical support management. Committed to continuous improvement and technological growth..

What is Mike Williams's email address?

Mike Williams's email address is mi****@****bmo.com

What schools did Mike Williams attend?

Mike Williams attended Heart Lake Secondary Schools.

What skills is Mike Williams known for?

Mike Williams has skills like Customer Service, Team Leadership, Microsoft Office, Management, Social Media, Sales, Photography, Marketing, Leadership, Teamwork, Call Centers, Time Management.

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