Mike Zamarripa Email & Phone Number

Rancho Cordova

Experienced sales professional with emphasis on outstanding customer experience while clearly communicating the benefits of the HECM reverse mortgage program.Using leads developed by the Company, makes outbound calls on prospective clients and introduces them to Liberty, the reverse mortgage, and qualifies for next steps as defined by the Sales Territory workflowAs appropriate and allowed, collect pertinent information from client and originates Reverse Mortgage. Performs and sends… Show more Experienced sales professional with emphasis on outstanding customer experience while clearly communicating the benefits of the HECM reverse mortgage program.Using leads developed by the Company, makes outbound calls on prospective clients and introduces them to Liberty, the reverse mortgage, and qualifies for next steps as defined by the Sales Territory workflowAs appropriate and allowed, collect pertinent information from client and originates Reverse Mortgage. Performs and sends all paperwork as necessary and provides excellent customer service and follow up. Partners with internal operations to consistently produce clean filesAs appropriate, qualifies client and transfers client to Field AdvisorAs appropriate, collects sufficient pertinent information from client to establish possible need, and qualifies lead into an opportunity for Inside Sales Advisor or Field Advisor sales follow upPresents reverse mortgages in accordance with all regulations and training and only takes calls in areas where licensedExplain to clients over the phone on how to complete applications, ensuring all paperwork and signatures needed to process the reverse mortgage are collected timely and accuratelyMaintains timely and accurate records of all customer activity within SalesForce CRMOccasional morning/evening and weekend work requiredMaintain active communication with the processing team concerning client needsAttend all trainings, sales meetings, orientations as directedIncreases public awareness of the reverse mortgage industry by reading publications and the InternetAble to maintain licensing requirements and only conducts business in states where licensedMaintains a high level of accountability for results and metrics Show less

Rancho Cordova, Ca 95670

Strong ability to educate, qualify and gain commitment from clientsSuccessful track record in phone-based salesAbility to manage lead pipeline for maximum customer contactStrong attention to detail and computer skillsNMLS certified

Rancho Cordova, Ca

Partnered with all levels of customer service teams to resolve customer equipment, billing and network issues. • Empathized and displayed active listening while establishing consultative tone. • Probed to determine root cause quickly in the call reducing average call handling by 20%. • Positioned customer solutions and reassured customer's issues were fully satisfied.• Supervised and monitored team members performance towards metrics goals resulting in 2nd highest CSAT score in… Show more Partnered with all levels of customer service teams to resolve customer equipment, billing and network issues. • Empathized and displayed active listening while establishing consultative tone. • Probed to determine root cause quickly in the call reducing average call handling by 20%. • Positioned customer solutions and reassured customer's issues were fully satisfied.• Supervised and monitored team members performance towards metrics goals resulting in 2nd highest CSAT score in the center. Show less

Folsom, Ca

Responded to incoming internet leads and set store appointments to negotiate auto purchases. • Determined customer needs, completed credit application and negotiated vehicle pricing. • Completed all purchase steps of auto sales resulting in 95% customer satisfaction survey.• Decreased contact time of potential customer inquiries within 30 days achieving a store region ranking from 11th to 2nd.

Folsom Lake Nissan

Assisted phone and walk-in customers with auto purchases.• Completed 10 steps of sales process.• Negotiated vehicle sale, customer trade-in, down payment and payment per month. • Strived for 5 star customer service survey and asked for referrals.

Rancho Cordova, Ca

Supervised a team of loan originators towards monthly projections of 16 million in loans.• Monitored daily loan activity reducing average cycle time by 20%.• Provided 2nd voicing on pending loans resulting in a 33% increase in funding.• Partnering with underwriting team to insure all necessary loan stipulations were satisfied.• Coordinated notary signings and followed up with homeowner to insure customer satisfaction.