Michael Zerbes Email & Phone Number

Boulder, Co, Us

Fort Wayne, Indiana, Us

Fort Wayne, Indiana, Us

Tampa, Fl, Us

• Developed and implemented training program for all new servers and bartenders resulting in a 50% reduction in staff turnover and an increase in per-person-average across the staff• Utilize extensive menu and beverage knowledge to increase per-person-average ticket size from $20 to $30• Manage restaurant operations including front-of-house team resulting in a reduction of labor cost from 15% of daily revenue to 7% • Piloting a new on-table self-ordering concept to drive lower labor costs during COVID-19 Pandemic

• Developed new prospecting technique that resulted in a 25% increase in successful initial contact• Lead negotiation of contract rates that allowed for increased customer and revenue retention• Created self-education program to gain a deep understanding of specific customer’s chemical transportation needs that increased service levels by 40% on average• Grew Traffix Canadian business to include 10 new key U.S. customer accounts and grow international operations• Lead daily operations from rate negotiation through product delivery, increasing on time delivery by 27% from Oct 2017-Jan 2018

Green Bay, Wi, Us

• Conducted 75+ new customer calls a day to continuously bring in new accounts, and exceeded monthly sales goals by 30-50% from 2013-2017 • Grew a zero dollar generating book of business to 30+ monthly customers which generated around $250,000 in monthly revenue • Developed mentoring program to onboard new associates resulting in an increase of year over year retention on the team by 22% • Lead customer training programs for our self-service SaaS LTL platform which increased customer self-booking by 75%• Generated monthly KPI reports to key customers resulting in increased customer engagement and larger bid awards • Revamped the sales team reporting metrics to increase individual goal visibility resulting in 25% higher target achievement among the team per month

Bachelors Of Science, Environmental Science

Core 40, Math, Physics