Development of quality management and food safety systems in a commercial organization to be in compliance with new regional requirements;Cross-functional support in terms of quality related issues (incl. support for other countries in MEU region);Project risk assessment for any projects linked with products quality and food safety;Participation in developing of Global Quality Expectations (Transport, Warehousing, Co-Packing)All other responsibilities also valid for country management;People management: Direct remote management for 2 employees (Ukraine and Turkey).

Development of quality management and food safety systems in a commercial organization (on country level):• SOPs developing and implementation;• Creation development and conducting of intercompany trainings in case of implementation of a new SOP or change of the existing one;Customers’ complaints management:• Organization and management for customers’ complaints investigations;• Interaction with regulatory bodies on customers’ complaints;• Reduction of customers’ complaints;• Intercompany communications on customers’ complaints;• Products quality trainings for customers;• Monthly reporting on customers complaints to regional management.Hot line support:• Support for hotline in case of sensitive complaints;Special Situations Management:• Support for SS team from commercial quality perspective;Supply Chain:• Development of quality management system on distributors’ side;• Creation and development of a system of audits of distributors;• Development of traceability systems for products on distributors’ side;• Development of quality management system for 3PL warehouses;• Monitoring and audits of 3PL Warehouses in terms of complains for Global Organizations Quality expectations;• Development of traceability systems for products on distributors’ side;Development of the product mock recall and withdraw procedure for commercial organization;Cross-functional support in terms of quality related issues (incl. support for other countries in EEMEA region);Premiums and promotion process management, support for marketing team in case of issues related to tests in independent laboratory);Support for Logistic operation team in case of quality issues during products’ warehousing and transportation;GAP analysis for plants;Selection, auditing and developing of sites for co-packing of unwrapped products (gum and candy) from company quality and food safety requirements compliance perspective;

Development and implementation of quality management and food safety systems in a commercial organization:• SOPs developing and implementation;• Creation development and conducting of intercompany trainings in case of implementation of a new SOP or change of the existing one;Consumers’ and Customers’ complaints management:• Organization and management for consumers’ and customers’ complaints investigations;• Interaction with regulatory bodies on consumers’ and customers’ complaints;• Reduction of consumers’ and customers’ complaints;• Intercompany communications on consumers’ and customers’ complaints;• Development of educational programs for consumers;• Monthly reporting on consumers’ and customers’ complaints to top management.Hot line support:• Support for the work of the hotline;• Creating and conducting trainings for hot line;• Coaching employees of the hotline;Crisis management:• Deputy crisis manager;Supply Chain:• Development of quality management system on distributors’ side;• Creation and development of a system of audits of distributors, 3PL warehouses;• Development of traceability systems for products in a commercial organization;• Development of the product mock recall and withdraw procedure for commercial organization;

Consumers’ complaints management:• Organization and management for consumers’ complaints investigations;• Interaction with regulatory bodies on consumers’ complaints;• Reduction of consumers’ complaints;• Intercompany communications on consumers’ complaints;• Development of educational programs for consumers;• Monthly reporting on consumers’ complaints to top management.Hot line support:• Support for the work of the hotline;• Creating and conducting trainings for hot line;• Coaching employees of the hotline;

Development and maintenance for internal documentation (internal standards, working instructions, SOPs, HACCP plans);Internal audits (ISO 9000, ISO 22000);Reporting on the effectiveness of QMS and FSMS;Monitoring of implementation of corrective action plans on factories side;Creation development and conducting of intercompany trainings "Good manufacturing practice";Consumers and customers complaints management;Monthly reporting on consumers and customers complaints to management;Root cause analysis (joint with the production department).Participation in corrective action plans creation and valuation of effectiveness (jointly with the production department);Control over the implementation of corrective action plans;Communication with consumers in case of sensitive complaints;People management: direct remote management for 3 employees, indirect remote management for 2 employees.

Analysis of milk production (including raw materials).Analysis of dairy products’ market.Preparation of materials for the annual periodical "Dairy Industry".Preparation of analytical materials for the staff of the Union.Preparation of analytical materials for the participants of the Union.Web site support.