Mikhail Bykov Email & Phone Number

Oakville, Ontario, Canada

Support and development of Epicor ERP system for the company including Microsoft BI solutions development.

ERP integration projects with statutory reporting systems. Reports development for customers using SSRS, QlikView, Crystal Reports and Excel VBA. Integration projects between ERP iScala and various internal customer systems using SSIS, Excel VBA and Epicor Service Connect Integration platform. End-user support on all Epicor iScala modules (Finance, Logistics, MPC and Service). Act as project manager for different functional projects. Support of MS CRM 2016. Support MS Dynamics AX 2009 AR, AP, Production, Master scheduling and Inventory management.

Dubai

Full regional support for all iScala. Further development of analytical reports. New settings for regional companies like Iran, Qatar etc. Implementation of new functionality like EDI with DC. Adaptation of such functionality to local needs. Take part in different local projects, like company split per country, local currency conversion for Dubai and Qatar companies. Printing forms modification. QlikView dashboards development. New functionality setup like Export control for customers from Islamic Republic of Iran.

Moscow Region, Russian Federation

Implementation of Incident management process within a company based on Service-Now.com solution in compliance with ITIL Framework.Implementation of Change Management process within a company based on Service-now.com solution in compliance with ITIL Framework.Act as Change and Incident manager. Manage SLA and OLA agreements. Measure SLA and OLA KPIs. Report KPIs to management. Maintain CMDB. Register, assess and present Change Projects to CAB. Act as Project Manager. Prepare Cost Benefit Analysis of a project. Make project planning using MS Project. Make sure that project delivered on time and within a budget. Prepare Estimate Vs Actual analysis. Report on project progress to Project Board. Perform Critical Path analysis and manage project progress according to tasks execution schedule.Manage company infrastructure in multiple locations. Audit of company hardware and software environment. Interaction with Hardware and Software providers. Contract and payments management.Manage IT department 10 subordinates. Budgeting, cost control and financial reporting. Coaching. Planning of personnel development. Department bonus plans management. Act as a speaking partner to various departments of a company. Strong knowledge in such arears as Accounting, Financial reporting, HR, logistics, sales management, CRM, MRP. Strong knowledge in Business Intelligence.Successful implementation of HRM system (4 month) with interface to ERP. Successful implementation of ERP in UAE, Qatar, Iran, Egypt and Saudi Arabia offices of a company. Successful implementation of ERP standardization project in Middle East region as long as Eastern Europe and South Africa. Successful implementation of various interface such as CRM/ERP and Manufacturing system and ERP. Successful support of Finance and Accounting department in external and internal audits. Successful implementation of infrastructure monitoring system.

Moscow, Russia

Consultant:Consultant on Logistics modules. System installation and administration. Module parameters set-up. End-user instructions preparation and trainings. Additional reports development using Excel and Crystal reports.Senior consultant:Experience in implementation of Logistics modules, Service Management, Contract Management, Project Management and Material Production Control. Experience in technical part: VBA, MS SQL Server 2000/2005/2008 installation and Administration, system installation and administration, Crystal reports, VB, VB.NET, Scala Service Connect platform, Transact-SQL programming, MS Reporting Services installation, administration and reports design. Key-user and End-user instructions preparation and trainings. Technical specifications on non-standard functionality and integration projects development.Principal consultant/Project manager:Perform implementation project using Epicor methodology Signature Best Practices based on PMBOK and PRINCE principals. Project planning. Budgeting. Project team management. Up to 10 subordinates per project. Standard functionality and integration project implementation experience. Closed projects: Nike, Chamber of Commerce and Industry RF, Michelin. Nike project included SAP integration. Epicor Chairman's Club Award 2009 winner.